This is the logo atop the new Canadian complaints website, Tell Oscar which promises to record and publish your angst unedited and even help you contact the company that wronged you.

Here's a quote from my video about why it's so important for businesses to take the time to understand what's important to their customers, to make sure that they're hiring the right people to fill those positions, that they're providing training, and perhaps most important, that they're empowering their employees to make the right decisions on their own, on the spot. "Hiring the Right People to Do the Right Thing" bit.ly/1o3R6hF

37Signals is a company full of great ideas, and way better than average execution. It shouldn't be surprising that they've done a bang-up job on their "Cancel" page at working hard to leave you with a good impression of their website.

Is great customer service as important as price or quality?

How can technology —when used well—help maintain relationships with your customers?

With hosts @MarshaCollier, @RoyAtkinson, @AlHopper_ and @GregOrtbach

How will customer service change in 2017?

With hosts Marsha Collier (@MarshaCollier), Roy Atkinson (@RoyAtkinson), Al Hopper (@AlHopper_), Greg Ortbach (@GregOrtbach) and Mark Bernhardt (@ImMarkBernhardt)

In social customer service, response time counts. What is a 'response'?