View allAll Photos Tagged CustomerService
"No Bill Larger Than $20 Accepted After 10p.m" . . .
Captured at our first ever visit to, "In-N-Out Burger", which is basically a West coast chain. Food quality was much better than anything I have ever experienced back East.
Oakland Population: 422,575
. . . . www.in-n-out.com/history
she never stopped smiling!
you know the one with the toothy grin
shockingly slow service
no wonder the lines are so long
they work em to death here
thought you had a hard day at work?
HSS :)~
P.S. There a Shoctober special going on today at....
Five Alco Centuries are the power for train DL-3 as it prepares to head out and work the Diamond Branch at Scranton, Pennsylvania on the morning of July 11, 2020.
Buckingham Branch's westbound local eases around a sharp curve as it arrives in Goshen, Virginia to do some switching on March 12, 2021.
#buckinghambranchrailroad
Thank you for calling...
This is QuEpAsA Boy speaking.
How may I not help you?
OMG! Today was awfully awkward, yet somehow when I look back at it, kind of hilarious at the same time. See after six weeks of learning everything there is to know about cell phones and billing for my job, I instantly forgot everything I had learned once I was on the phone with the customers for the first time today. It was so scary.
I had about eight people call in that I did not know the answers quick enough to find the solution to their issue, before their patience thinned to anger. One lady called me an idiot and said I was worthless. I believe it's because I kept putting her on hold multiple times to find the answer. Once I got back on the line, she had already found the answer herself to the question, but not before leaving with some really rude remarks. The same thing pretty much happened with seven other of my customers. I don't blame them, sort of. I would be angry too if I got a newbie like me, but I wouldn't have gone so far to say such mean things. I guess I will just have to get used to it. That's not even really the worst of what I heard can happen. I could barely understand one guy asking me questions because of his New York accent. Sheesh
LOL. There was only one customer I actually could help because I knew the answer. Better yet I even made him happy unlike the other customers! That being because I gave him 200 dollars in credits for his overages, which I think I was able to do. (hopefully) I almost accidentally credited him 20,000 dollars by mistake, luckily my partner next to me noticed before I pushed the enter button.
Probably the funniest thing of the whole day was this, and likely not helping my problems anymore. Before you start your calls, you record the greeting above, so you don't have to keep repeating "Welcome to Verzion blah blah blah" every phone call. You hear it go off in the headset, and then afterward you talk to the customer normally, without them ever knowing it's a recording. Well, for some reason my greeting didn't go off..... So immediately when I put on my headset, I heard a random voice say "Hello?" to me. I was like " uhhh heeeeeeeello?" And then they are like, "uhhhh is this Verizon?" "And I'm like "OH CRAP!" because I had noticed I was in a call. They probably thought I was prank calling or on drugs. This happened for about three calls until I figured out what was happening. I didn't know when they would pop up, since the computer answers the call for you. Really funny. I fixed my greeting afterward so I would know when they were on the phone.
My partner I was paired up with listened to my calls for two hours while I worked, and then we switched vice versa. I was angry because he got all the sweet old ladies that were like, "Take your time dear, no rush!". I was so mad that I got all the mean people. LOL.
So in conclusion, I don't know about this call center stuff. I hope day two goes better.
Buckingham Branch 6 and 5 pass an old C&O Clearance Point marker as they make their way down the spur to the Stella-Jones tie processing plant at Goshen, Virginia on the morning of March 12, 2021.
#buckinghambranchrailroad
Do you enjoy helping the Peas? Do you sometimes wish you could do more? Well, here's your chance! MadPea is hiring, and you have a chance to join the fun. We are looking for a few new Customer Service Representatives to join our team and help our Pea Pod. If you love MadPea and want to help spread the Madness, make sure to grab an application.
Application: forms.gle/aTRiHJz2Psfbm5Yd8
This photograph depicts the Information Booth at Pacific Electric Railway Company's 6th & Main Street Station circa 1942
Having dropped their train in the siding, Buckingham Branch's local starts its short trip down the spur to the Stella-Jones tie treating plant at Goshen, Virginia. March 12, 2021.
Times of Covid and the pandemic.
Britcher & Rivers sweet shop, High Street, Rye, East Sussex.
Taken with the Fujifilm X100F.
Justin
Buckingham Branch 5 and 6 head back to the main after switching the Stella-Jones tie processing plant at Goshen, Virginia on March 12, 2021.
#buckinghambranchrailroad
An employee at the Aria Hotel reviews his guest list at the VIP invited guest desk at the Aria Hotel, Las Vegas Nevada.
Free to download under the Attribution-NonCommercial-NoDerivs copyright. Thank you for following me in my photographic journey - Wayne
“The Eye Moment photos by Nolan H. Rhodes”
Theeyeofthemoment21@gmail.com
www.flickr.com/photos/the_eye_of_the_moment
“Any users, found to replicate, reproduce, circulate, distribute, download, manipulate or otherwise use my images without my written consent will be in breach of copyright laws.” www.flickr.com/photos/the_eye_of_the_moment
Last month, for 15 days, Altamura asked in the IW Group to fill a Survey, to know what Customers think about the brand and all their suggestions.
Answers received are 47, a little number than the total group members, but Altamura wants to say “Thank You” to all people who have taken part to the survey.
Here, the results: Click Here
This is Walmart Supercenter # 4350 at 200 Old Fairgrounds Way in Kilmarnock, VA.
Despite opening in 2007, this store feels a smaller than a traditional Supercenter, and lacks a Tire Center. This is the only Walmart store in Virginia's Northern Neck.
June 1996: Westbound local V37 has just set out a covered hopper for Southern States at Marion, Virginia. Conductor David Booth gives me a wary look as International Male Fashion Icon Chuck Akers, riding the steps, shows off the latest haute couture in "Go to Hell" hats. A trainee engineer is at the throttle of N&W SD40-2 #1651.
(Scanned from Kodachrome 64 slide.)
From Zero to Hero: Why Experience Defines Competitive Advantage - IMRAN®
For thirty plus years I’ve been documenting the highs and lows of customer and user experiences that fall under the banner of "Your Customer Experience/Service Sucks". What then became the #UrUXSux hashtag in the Twitter era has become a lens through which I evaluate not just interfaces, but the human interactions that shape loyalty, trust, and brand equity.
In my recent conversation with customer experience strategist Nora Osman, we explored how organizations can move from “zero moments” to “hero moments.” Her perspective on HX — the human experience — resonated deeply. Whether you’re designing an app, running a call center, or serving coffee, the human element is the differentiator.
The numbers back this up. Research by Bain & Company has long shown that acquiring a new customer costs roughly five times more than retaining an existing one. Another organization I have long received research and insights from, McKinsey & Company's latest surveys suggest that even a modest five percent improvement in retention can lift profits by as much as 25 to 95 percent.
Meanwhile, the American Customer Satisfaction Index reports that satisfaction scores across multiple industries have stagnated or declined in 2025, with retail and streaming services showing some of the sharpest drops. In other words, the gap between customer expectations and delivery is widening — and the financial consequences are real.
Stories illustrate the point even more vividly. I shared one from 1987: a Lufthansa flight attendant who went out of her way to find me outside Frankfurt Airport -- long after landing -- to check on my headache from 8 hours prior! That single act of empathy cemented my loyalty to Lufthansa for decades. I am also a loyal Delta Air Lines customer, with almost 1 million SkyMiles banked. Nora Osman countered with her Delta Airlines experience, where indifference and disconnection eroded trust. Our takeaway was powerful: “The return on HX kindness is great, and so is the harm from lost CX opportunities.”
These anecdotes show what the statistics confirm: one moment can define a brand for years. A single act of care can create a lifelong fan. A single act of neglect can undo years of investment.
For CMOs, CIOs, heads of design, UX, EX, and marketing teams, the mandate is clear. Listen actively. Empower employees. Design for simplicity. Balance AI with humanity. Customers are exhausted by friction, and they will gravitate toward organizations that make things easy, solid, and scalable.
My mission at IMRAN® is to spotlight these lessons and help organizations translate them into strategy. If you’re leading a team and want to explore how to embed HX into your workflows, I’d be glad to share insights — and connect you with experts like Nora who are driving transformation in their own domains. Because in the years from 2026 on, experience will not be a side quest. It will be the engine of growth, loyalty, and legacy. What do you think?
© 2025 IMRAN®
After picking up some cars out of the siding at Bells Valley, Buckingham Branch's local resumes its journey west on the morning of March 12, 2021.
#buckinghambranchrailroad
After picking up a short cut of cars, the Buckingham Branch local heads west out of the siding at Bells Valley, Virginia on the morning of March 12, 2021.
#buckinghambranchrailroad
New! FAKEICON Csepel Booze Station Gacha Set
Now @ 6 REPUBLIC
Coming back from Hamilton via Mud Street, I entered Grassie, Ontario and spotted a place I had long been meaning to visit and photograph, Franks Automotive Refinishing and Customization at 8184 Mud Street. The place had been boarded up and in the newly fallen snow, looked even more forlorn than during my past drives through the village. That just made the sign to the right of the rusty front door seem a little out-of-place: Customer Service. I took advantage of the opportunity to stop and capture a few frames. – JW
Date Taken: 2025-11-01
Date PP: 2025-11-22
(c) Copyright 2025 JW Vraets
If you are interested in prints or licensing of any of my images, DM me with a brief description of what you may be looking for.
Tech Details:
Taken using tripod-mounted Nikon D800 fitted with an AF-S Nikkor 24-120mm VR 1:4.0 lense set to 120mm, ISO100 (Auto ISO), Daylight WB, Matrix metering, Shutter Priority Mode, f/8.0, 1/200 sec with an EV-0.33 exposure bias. PP in free Open Source RAWTherapee from Nikon RAW/NEF source: Set final image size to 9000px wide, set exposure compensation to EV+0.23, use Tone Curve 2 tool in Parametric mode to brighten the highlights, use Shadows/Highlights to brighten the Shadows, slightly increase Chromaticity as well as lightness and also increase contrast in L-A-B mode, slightly increase Vibrance, warm the image a little by shifting White Balance/Temperature to 5300K, sharpen, save. PP in free Open Source GIMP: use the Curves tool lift/brighten the upper part of the curve slightly, use the Hue-Saturation-Brightness tool to slightly reduce the red channel saturation (for the red rust) as well as apply a slight overall saturation boost,Shift the Colour Temperature to 6700 to warm the image a little, sharpen, save, scale to 6000 px wide, sharpen, save, add fine black-and-white frame, add bar and text on left, save, scale image to 3200 px wide for posting online, sharpen very slightly, save.
These are the ladies that answer phones, take care of walk in customers and make it all come together...
Buckingham Branch GP40's 6 and 5 ease through the last few hundred feet of the spur to the Stella-Jones tie processing plant at Goshen, Virginia on March 12, 2021.
#buckinghambranchrailroad