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When great service just isn't enough: Chronically unsatisfied customers

When you apologize to customers, are you saying you're sorry or are you managing risk?

With hosts @MarshaCollier, @GregOrtbach, @AlHopper_ and @ImMarkBernhardt

Posted via email from Will-o-Vision

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At survey human company sydney with the help of survey monkey tool we create online survey analysis, gizmo and customer service survey questionnaires in minutes. we also help in designing and creating a online research questionnaire.

Do you use incentives or rewards to make up to customers for service mistakes?

Can you say, "Fry FAIL"?

How do you encourage customers to tell your customer service story?

This is the logo atop the new Canadian complaints website, Tell Oscar which promises to record and publish your angst unedited and even help you contact the company that wronged you.

Here's a quote from my video about why it's so important for businesses to take the time to understand what's important to their customers, to make sure that they're hiring the right people to fill those positions, that they're providing training, and perhaps most important, that they're empowering their employees to make the right decisions on their own, on the spot. "Hiring the Right People to Do the Right Thing" bit.ly/1o3R6hF