Town of Chapel Hill Customer Service Graduation Ceremony, January 20, 2011

Town of Chapel Hill Customer Service Graduation Ceremony, January 20, 2011

Town of Chapel Hill Customer Service Graduation Ceremony, January 20, 2011

Back to Basics: What are the fundamentals of great customer service?

Linksys technical support has gone from spotty to nonexistent. There are still a few helpful drones who inhabit the web forums and they would probably get sacked if their bosses knew about it .

What can businesses do to improve customer service quickly, at low or no cost?

With hosts @MarshaCollier, @RoyAtkinson, @AlHopper_ and @GregOrtbach

Does your customer service strategy require change as your business grows?

A full replacement set in exchange for the one broken needle that I experienced lately. Excellent customer service from Lantern Moon and Moral-Fibre!

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Town of Chapel Hill Customer Service Graduation Ceremony, January 20, 2011

What department (Customer Service, Marketing, Sales, etc.) should "own" social media, and why?

With co-hosts @MarshaCollier, @GregOrtbach, @AlHopper_ and @ImMarkBernhardt

5/22/2015

Negative reviews can put off new customers and alienate old ones.