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MarineDepot.com caters to all of your supply needs for freshwater, saltwater, reef aquariums or ponds. We offer the best protein skimmers, aquarium filters, aquarium lighting, wet/dry filters...
Jessica Chabot, Director of Client Services, and Abigail Burton, Marketing Communications Manager, were featured presenters at the Northeast Public Power Association’s (NEPPA) 2010 Customer Service Conference. The event was held May 7 at the Heritage Museum and Gardens in Sandwich, Massachusetts.
A 1/2 day program with People Inc.focusing on internal + external customer service, and team building.
Objectives:
Customer Service external:
- Responding in positive & solution-focused ways to customer concerns & questions.
- Development & practice of scripts that can be used with a variety of customers.
- Maintaining positive & proactive dialog + relationships with customers.
Customer Services internal
- Maintaining positive & beneficial communication with peers.
- Techniques & practices to deal with stress.
- Techniques & practices to help co-workers deal with stress.
- Building the entire team to enhance a needed focus on customer service & care while maintaining that People Inc. staff are “The Best There Is!”
Although politicians find it easy to demonize our public employees, the keep on doing their jobs with dedication and customer service that the corporate world rarely matches. When's the last time you tried to get a company to repair a defective product and got it fixed the next day?
Our trash and recycle bins take quite a beating from the pickup trucks and their robot arms. First one of the cover hinges broke, and then in our last pickup, the other hinge broke and the truck ate the cover itself. I put a tarp over the exposed bin to protect it from the rain and went to the city's website, where I filled out the Street Division's form to report the problem. In a few minutes I got back an email saying to set the bin out by 7:00am the next morning, It would be fixed in 1 to 5 days. I thought it would just sit there for a few days. But, no -- three hours after I set it out, it was fixed.
I don't think even Amazon could match that. Thank you, Madison Streets Division. Great job!
This is the SEVENTH replacement monitor Dell has sent me in the past year and this is the condition it arrived in.
A 1/2 day program with People Inc.focusing on internal + external customer service, and team building.
Objectives:
Customer Service external:
- Responding in positive & solution-focused ways to customer concerns & questions.
- Development & practice of scripts that can be used with a variety of customers.
- Maintaining positive & proactive dialog + relationships with customers.
Customer Services internal
- Maintaining positive & beneficial communication with peers.
- Techniques & practices to deal with stress.
- Techniques & practices to help co-workers deal with stress.
- Building the entire team to enhance a needed focus on customer service & care while maintaining that People Inc. staff are “The Best There Is!”
numero interactive for enhanced customer experience, multi channel choice and huge operational savings
A cathartic opportunity to complain about the universally lousy state of customer service. Why does *every* automated phone system ask you for your account number, then the live person also asks you for the same information--shouldn't it have been recorded and presented to them? Drives me nuts...
The length of this line had to have broken some sort of record that isn't desirable [for United Airlines] to break.
online chat with american mobile provider. yeesh. blogged: curiousbutgood.blogspot.com/2007/05/helpful-ish.html
I met this cool guy at a Bestbuy. We ended up talking for about an hour and exchanged flickr info.
This is #30 in my 100 strangers project. Find out more about the project and see pictures taken by other photographers at www.100strangers.com
Prince George Mayor Shari Green presents a commemorative plaque to John Walker, President and CEO, FortisBC
Seems like we have had a lot of rain the last few weeks, and today in the worst of it we were shopping. While waiting for a break to head into Publix I notice the manager was outside loaning out umbrells so customers could go pull up their cars to load. I really do like Publix, not cheap but very customer oriented!
Pleasantries used in daily interactions in the US. This list is not comprehensive.
Used as an example for the article "How to Impress American Customers."
This is the SEVENTH replacement monitor Dell has sent me in the past year and this is the condition it arrived in.
Opportunities are all around you--it's time to take the bucket off your head and embrace them! Will you get to the future on time? Are you ready for tomorrow? View more for amazon kindle or paperback here - www.amazon.com/dp/B07WJBLBSV
I love this simple and effective use of technology! Press a button when - and where (!) - you need help at a Home Depot, and an automatic message is broadcast to direct employees to the right place. I used to have to hunt around to find someone to help, and the person I found was often not familiar with the area in which I needed help and had to summon someone else. I suspect this simple technology saves time for both customers and employees. I don't know how the employees feel about it, but I know it helped make one customer very happy.
We bought a half-gallon of Extra Small oysters from Taylor Shellfish at "Taylortown" (just north of Olympia).
I was somewhat surprised to find that the "extra" smalls were a bit larger than I expected. I pulled out 7 oysters for Hangtown Fry, and 3 of them were "smalls" rather than "extra smalls". The next 8 were all on the large side.
Other growers grade them differently: Extra Small should be 2 1/2 - 3 inches (145-250/gal.) I counted the oysters to see if there were indeed more than 72 oysters in the half-gallon (per 21 CFR 36.20); instead, there were only 61.
Mind you, they tasted fine, and were good & plump, but I'm not happy to have paid the extra $5 premium for what appear to be not-extra small oysters at this business.
This large operation has machinery that automatically grades their shucked oyster meats. Perhaps the machine was merely in need of calibration. However, the business has a responsibility to assure quality control. If they don't, they will lose customers.
I left them a message, so that they could address the Quality Control issue. On Feb. 27th, Mr. Austin Docter, Processing Director for Taylor Shellfish replied, letting me know that the issue would be "logged and discussed at our next crew meeting". He also sent me two (count 'em - two!) $1 bills for the difference in cost . . . apparently forgetting the difference between the price of a pint and that of a half-gallon.
A candid shot from our warehouse to the office, where Jackie is answering phone calls for our customer service team. Ever wonder who you're talking to?
this woman was lovely, although she was beside herself trying to get everyone re-booked and, when that failed, vouchered. i already knew there was no way to get out that night so i was rather (a little) patient. my legs still hurt. this phone call was her trying to get more agents to help out the people, who'd now waited in line about two hours.