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Videos of Dean in action at: www.youtube.com/user/TheProgressAgent
Sign up for Dean’s FREE newsletter, The Progress Report, at: www.DeanLindsay.com
Spotlighted as an OUTSTANDING SPEAKER by the International Association of Speakers Bureaus and Recognized as a ‘Sales-and-Networking Guru’ by the Dallas Business Journal, Dean Lindsay delivers killer keynotes, breakouts, general session presentations, and interactive boot camps that Empower PROGRESS in Sales, Service and Workplace Performance.
Dean serves as Guest Lecturer to UCLA and University of Dallas MBA programs as well as the International Call Management Institute.
Dean Lindsay helps build Priceless Business Relationships. Priceless Business Relationships are the key to: Teamwork and Productivity, Solid, Customer Care, Servant Leadership, Retention and Morale, Organizational Success, Quality Referral Generation, Recruiting Quality Professionals
and MORE SALES
Dean is a featured contributor to Executive Travel, Sales and Service Excellence and the American Management Association's Moving Ahead magazine as well as the nationally distributed audio publication Selling Power Live.
His speaking and consulting style is refreshingly daring, imaginative, and a lot of fun (Be sure and watch Dean's speaker demo).
Dean's new book is:
The Progress Challenge :
Working and Winning in a World of Change
“If you desire to become a better leader, I recommend you add Dean Lindsay's The Progress Challenge to your leadership toolkit. I especially liked the insight into the life and work of Viktor Frankl as well as Dean's use of humor throughout the book - a valuable and enjoyable read. The Progress Challenge is an honorable challenge that anyone aiming to make a positive difference should take.”
-- Ramon F. Baez
Vice President and Chief Information Officer
Kimberly-Clark Corporation
For More Info or to contact Dean Lindsay, log onto: www.DeanLindsay.com
I've ordered some Moo Mini Cards and I wrote a small article judging their quality and mentioning how the edges weren't cut as smoothly. Imagine my surprise when I got an E-Mail from Moo apologizing for the quality issues and informing me that they will send me another batch of my Moo Minicards to set it straight. Wow! Impressive customer service. I didn't even send them anything. I guess they are constantly scanning the interweb for comments on the quality of their products. Good job Moo!
Here is a comparison of the various cards I have.
Top: the worst card from the first batch.
Middle: the worst card from the new batch.
Bottom: the best card from the new batch.
Although there is still room for improvement, the quality of the new cards IS better. But more importantly, seeing how they handle quality problems, I will continue using Moo because now I know that they will act if other problems happen. And in print, other problems will ALWAYS happen.
Read about it here
This was my first impression when checking in to a Hilton Garden Inn. It remained there (behind the front desk, in plain view of guests) for the duration of my stay. Attention to detail separates extraordinary from ordinary. Disney uses 23-karat gold-leaf paint on the carousel. The least they could do is put away the wet floor sign.
Ed Horrell, well known author, speaker and radio host, discussed re-energizing a company’s customer service—and inspiring greater customer loyalty —using the power of kindness.
Enalux Luxury Car Rentals is the premier place to rent exotic and high end vehicles at the best rates. Visit our hassle free website to find the perfect vehicle for you, or to list your vehicle for rent if you want to make some extra cash from your luxury vehicle.
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7003 Post Rd Suite 10
Dublin,OH
43016
(614) 599-2739
Alexander Levitskiy
customerservice@enalux.com
This American Airlines Trio (left to right) Michelle Benammar, Vern Hofer and Manager Petra Weisshuhn (standing in for Bobby Wilmoth who couldn't attend) were honored with the top award and a $125 gift card each. Two days before Thanksgiving, they helped a nervous flyer who had a panic attack just before boarding. They calmed the person down and even took them on the aircraft early to help get them acclimated. Then, one stood on the ramp and waved as the flight backed away from the gate!
BGE continues to make significant progress restoring electric service to customers by repairing substations and main lines. The utility expects the number of outages to drop to between 5,000 - 10,000 (approximately one percent of those who lost power), by late tonight, and is on track to restore any scattered, isolated outages that remain by Saturday.
Air New Zealand Dear Sir/Madam, I am writing to express my deep disappointment with your treatment of the passengers of flight NZ99 (Auckland > Tokyo) on Friday 11th March. Whilst I understand the reasons for a diversion to Osaka I do not accept the way we were treated. We were told by the pilot not to worry about the diversion as 'we have a presence here and our ground staff will help you out'. Your ground staff merely handed out leaflets that basically said that we were on our own. We saw no one else anywhere. I did notice however that JAL, AA and Air France were going to some effort to contact their passengers and give information. It also appeared that AA had organised accommodation. For an airline that highlights it's customer service I am not impressed. As it stands I will never fly with you again and will do my utmost to steer friends, family, colleagues and aqaintances from flying with you. I will be sending a formal written complaint to you when I finally manage to return to the UK. Yours Martin Allen
Insurance Navy Brokers
105 W Adams St Suite 3600 Chicago IL 60603 USA
312-500-6903
customerservice@insurancenavy.com
www.insurancenavy.com/locations/il/the-loop-chicago/
At Insurance Navy, we understand that picking the best auto insurance can be stressful and time-consuming. That is why our agents, with years of experience working in the industry, are experts at matching the right insurance policy with the right person.
We offer free auto insurance quotes within minutes in our offices, over the phone, on our website or through our mobile app. With many locations throughout Illinois, Insurance Navy has the experience and expertise to give you the exact auto insurance coverage you need, no matter where you are. With the lowest down payments in the industry and flexible payment plans, being insured has never been easier.
Do you need more information about insurance coverage in Illinois? Our agents and customer service representatives are here to help. Call us today at 1-888-949-6289 or visit your nearest Insurance Navy location, we're located near you at 105 W Adams St STE 3600 in Chicago. For your convenience, Insurance Navy is open from 8 a.m. to 9 p.m. CST, 7 days a week.
This week has been a terrible week at work. It's just more bad toppled on top of more bad. It's really hard to deal with on a constant basis and takes a toll on you.
While I was stressing out today someone walked up to one of my coworkers and the first thing out of her mouth was "Not my problem" - she was joking of course but it made me laugh. It was one of the only things that made me laugh all day.
I decided to make this phrase part of my picture of the day simply because I think the attitude behind that phrase perfectly sums up what I'm going through right now. I do my job, from the compliments my boss receives about me I know I do it well, but I am tired of it. I've been doing customer service in one form or another since I was fifteen years old and more often than not now when I get a call or I have an issue I just want to scream "NOT MY PROBLEM!", but it is. This is what I get paid for, it's a major part of my job.
I am completely to the point where I want to give up customer service. I am an artist. I've made a film that I think is rather good but has trouble competing in the market because it is so incredibly small, but I want to be able to give this job up and pursue film full time. Yet I know I can't. Doors haven't opened there, I don't know how, I don't know why, but they haven't.
And so I will go back in to work tomorrow, turn on my mac & pc, deal with the art traffic and answer my phone when it rings - never once screaming "NOT MY PROBLEM!"
George Bull was the MAD/CAD grand prize winner of a very cool retro-style bicycle. General Manager George Huntington makes the presentation.
A male customer service agent/rep is on the phone with a headset on and on the computer handling customer support questions.
When using this illustration please provide photo credit (link) to: www.simplr.ai
Detailed tags: medium resolution, light theme, warm colors, man, customer service, headset, laptop, quote bubbles, cat
Topic "Service"
to read en.calameo.com/read/000138030954c5ccc2233
to download englishrepublic.ru/Topics/Service.pdf
The @londonmidland Twitter is a thing of wonder. It replies to people. It talks to them like human being. And its biography is a case study in how to do customer services: "Here to help from 7am (8am weekends). We aim to reply to all tweets, but pls try to be polite if things have gone wrong – we’re real people just trying to help!"
I ordered a new pair of $30 Apple earbuds on eBay from someone in China. The total with shipping? $3.67. For that price I wasn't expecting much, but the sellers included this signed heart with a note that they were there if I had any questions. It instantly made me feel like I bought something from a real person and not just a factory in China.
Millie G. finishes wrapping and identifying the chair according to TSA and Delta regulations as well as guidelines provided by her local independence center.