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November 5, 1945. Volume 6, Number 45 of Los Angeles Transit Lines, Weekly Topics. Weekly Topics was a weekly publication printed for passengers started by the Los Angeles Railway Corporation and continued after being purchased by Los Angeles Transit Lines.
This item is from a collection of material donated by former employee Ed Vandeventer in 2011. Finding aid for this collection is at the Online Archive of California: www.oac.cdlib.org/findaid/ark:/13030/c89w0d7c/
October 22, 1945. Volume 6, Number 43 of Los Angeles Transit Lines, Weekly Topics. Weekly Topics was a weekly publication printed for passengers started by the Los Angeles Railway Corporation and continued after being purchased by Los Angeles Transit Lines.
This item is from a collection of material donated by former employee Ed Vandeventer in 2011. Finding aid for this collection is at the Online Archive of California: www.oac.cdlib.org/findaid/ark:/13030/c89w0d7c/
U.S. Department of Agriculture (USDA) Secretary Sonny Perdue tours the IMPACT EXPO which highlights the modernizing for an effective, efficient, customer-focused USDA, Oct. 31, 2019 in the Whitten Patio.
Secretary Perdue and GSA's Anil Cheriyan spoke about how personnel thought all of the USDA agencies are impacting their customers, and about the work of the GSA Centers of Excellence's work with the department.
USDA Photo by Preston Keres
BUFFALO -- Brian Boucher is the Flyers’ Game 3 starting goalie in Buffalo, as Flyers coach Peter Laviolette announced after the team’s morning skate at HSBC Arena.
“I thought Brian came in and the last couple times has done a really nice job for us,” Laviolette said. “He’s on top of his game and in charge of his net. He’s bailed us out of a couple situations. He deserves to go in there and play.”
In a stunning turn of events, Sergei Bobrovsky, the starter in Games 1 and 2, has been relegated to a chair in the middle of the Flyers’ locker room. Bobrovsky was yanked 12 minutes into Saturday’s Game 2 when he allowed 3 goals on just 7 shots.
That likely means that Michael Leighton, who not only accompanied the Flyers to Buffalo but also had his own locker stall and took the bulk of the shots in Monday’s brief skate, will be Boucher’s back-up.
Laviolette said he would not discuss his lineup any further than Boucher being the starter, failing to confirm who would be the backup. Bobrovsky remained on the ice with the Flyers’ scratches - Jody Shelley, Nick Boynton, Erik Gustafsson, Ben Holmstrom and Chris Pronger - for a long time after his teammates exited the ice.
“With regards to lineups, that’s it,” Laviolette said.
Leighton said he could not speak to the media "on game days." Tonight would be Leighton’s first game in an NHL uniform since Dec. 30, 2010, when he allowed 4 goals against in a 7-4 Flyers win at Los Angeles.
The conventional thought is that with Boucher in net, and a lot on Bobrovsky’s mind on the bench, Leighton may be the steadier hand to turn to if Boucher falters against the Sabres.
Given Boucher’s playoff record against Buffalo, now 5-1 with a sub-2.00 goals against-average, that doesn’t seem too likely.
PRONGER OUT: Flyers general manager Paul Holmgren vehemently denied a report from Howard Eskin, as reported on NBC’s “Sports Final” show on Sunday night, that Chris Pronger suffered a second fracture in his right hand which caused a setback on March 31.
“They think they can throw whatever they want against the wall and see if it sticks,” Holmgren said on Monday.
The Flyers have never said what caused Pronger’s setback, as he was supposed to be out just 3-to-4 weeks after a March 15 surgery to repair a small fracture. Pronger was to be ready to skate in the final week of the Flyers’ regular season.
Pronger skated with his teammates for the first time on Monday since March, making harder passes and with shots gingerly being tossed at the net. He will not play in Game 3 tonight against Buffalo and his status for Game 4 also remains doubtful - thought Monday’s skate was a step in the right direction.
NODL OUT: Holmgren said that forward Andreas Nodl will miss Game 3. Nodl is out with an upper-body injury that was reported by Comcast SportsNet’s Lisa Hillary as a facial injury. Nodl did not play in the final 24 minutes of Saturday’s game. As evidenced by the morning skate, he will likely be replaced by Nik Zherdev.
LEOPOLD BACK: The Buffalo News’ Bucky Gleason reported that the Sabres may get a boost on their blue line from defenseman Jordan Leopold, who could return for Game 3 more than a week ahead of schedule. Leopold broke his hand on March 25.
A free magnet delivered by Transport for Greater Manchester (TfGM) to addresses in Shaw and Crompton, promoting and celebrating the area's new Metrolink station which opened on 16 December 2012. The magnet is around 3x2 inches in size.
Shaw and Crompton was the busiest station on the former Oldham Loop heavy railway line (outside Manchester), and this is the first I've heard/seen of such a promotion by TfGM, which seems to be unique to the Shaw and Crompton area. I can therefore only assume that, with prices slightly higher at Shaw and Crompton than the rest of the Oldham and Rochdale Metrolink Line thusfar, TfGM want to make this particular station a total success.
Andy Forbes, Head of product at first direct, celebrates first direct's Moneysupermarket 'Supers' wins. We bagged Best Overall Provider and Best Current Account Provider.
BGE secured close to 1,000 external resources days before Hurricane Irene arrived in Maryland, in addition to its own employees and contractors, approximately 3,700 people are currently actively engaged in the restoration effort. More than 200 Call Center reps are dedicated to handling customer calls. If you've lost power, please call 1-877-778-2222. Your patience is greatly appreciated. Call wait may be extended due to high volumes.
For storm updates visit www.bge.com or follow us on facebook.com/mybge and twitter.com/mybge
(Photos by Mark Warren)
Outstanding Soldiers and civilian employees were recognized during the U.S. Army Garrison Wiesbaden All-Hands Assembly March 28, 2014.
U.S. Department of Agriculture (USDA) Secretary Sonny Perdue tours the IMPACT EXPO which highlights the modernizing for an effective, efficient, customer-focused USDA, Oct. 31, 2019 in the Whitten Patio.
Secretary Perdue and GSA's Anil Cheriyan spoke about how personnel thought all of the USDA agencies are impacting their customers, and about the work of the GSA Centers of Excellence's work with the department.
USDA Photo by Preston Keres
August 1954. Volume 1, Number 10 of Metro-Lines. Metro-Lines was a monthly publication printed for passengers published by Metropolitan Coach Lines.
This item is from a collection of material donated by former employee Ed Vandeventer in 2011. Finding aid for this collection is at the Online Archive of California: www.oac.cdlib.org/findaid/ark:/13030/c89w0d7c/
CWA customer service members met with colleagues from around the globe at this year's CWA customer service professionals' conference. In panels and one-on-one conversations, workers talked about improving wages, working conditions, respect on the job and professionalism. Read more: www.cwa-union.org/news/entry/cwa_e-newsletter_feb_20_2014
Social media is a potent tool to unswervingly connect with those who matter the most – the customers! Retailers are interacting with consumers on various social media platforms too. These span across technology, media, leisure, consumer electronics, and auto industry. More details at www.analectic.org/brand-engagement-on-social-media-indust...
Ed Horrell, well known author, speaker and radio host, discussed re-energizing a company’s customer service—and inspiring greater customer loyalty —using the power of kindness.
(Photos by Mark Warren)
Outstanding Soldiers and civilian employees were recognized during the U.S. Army Garrison Wiesbaden All-Hands Assembly March 28, 2014.
U.S. Department of Agriculture (USDA) Secretary Sonny Perdue tours the IMPACT EXPO which highlights the modernizing for an effective, efficient, customer-focused USDA, Oct. 31, 2019 in the Whitten Patio.
Secretary Perdue and GSA's Anil Cheriyan spoke about how personnel thought all of the USDA agencies are impacting their customers, and about the work of the GSA Centers of Excellence's work with the department.
USDA Photo by Preston Keres
Ed Horrell, well known author, speaker and radio host, discussed re-energizing a company’s customer service—and inspiring greater customer loyalty —using the power of kindness.
February 1957. Volume 3, Number 6 of Metro-Lines. Metro-Lines was a monthly publication printed for passengers published by Metropolitan Coach Lines.
This item is from a collection of material donated by former employee Ed Vandeventer in 2011. Finding aid for this collection is at the Online Archive of California: www.oac.cdlib.org/findaid/ark:/13030/c89w0d7c/
Sometimes Customer Service means helping with things that aren't under your typical job description.
Photo source: www.flickr.com/photos/umjanedoan/497374910/ Creative Commons Some Rights Reserved, 2007
creativecommons.org/licenses/by/2.0/deed.en
Created for part of my Student Assistant Customer Service Refresher
Spotted this in St. George, UT. Great example of using appropriate humor to inspire smiles, good feelings, and - who knows - perhaps a bit of spending?!
U.S. Department of Agriculture (USDA) Secretary Sonny Perdue tours the IMPACT EXPO which highlights the modernizing for an effective, efficient, customer-focused USDA, Oct. 31, 2019 in the Whitten Patio.
Secretary Perdue and GSA's Anil Cheriyan spoke about how personnel thought all of the USDA agencies are impacting their customers, and about the work of the GSA Centers of Excellence's work with the department.
USDA Photo by Preston Keres
We took our office mascot, Kris Kristofferson to Sakowitz Furs for cleaning and maintenance. Seriously. The Sakowitz staff was friendly, professional and happy to help us with our fur hand puppet needs.
First Aid Services for your Business,
Training, Sales, Customer Services, Marketing, First Aid Supplies - we really do apply the first aid to your business.
U.S. Department of Agriculture (USDA) Secretary Sonny Perdue tours the IMPACT EXPO which highlights the modernizing for an effective, efficient, customer-focused USDA, Oct. 31, 2019 in the Whitten Patio.
Secretary Perdue and GSA's Anil Cheriyan spoke about how personnel thought all of the USDA agencies are impacting their customers, and about the work of the GSA Centers of Excellence's work with the department.
USDA Photo by Preston Keres
April 1956. Volume 3, Number 6 of Metro-Lines. Metro-Lines was a monthly publication printed for passengers published by Metropolitan Coach Lines.
This item is from a collection of material donated by former employee Ed Vandeventer in 2011. Finding aid for this collection is at the Online Archive of California: www.oac.cdlib.org/findaid/ark:/13030/c89w0d7c/
Watch the Fun You Tube Video of Customer Service Dean Lindsay at: www.youtube.com/watch?v=Y27Lz1liML4
More Videos of Dean in action at: www.youtube.com/user/TheProgressAgent
More info at www.DeanLindsay.com
"Dean Lindsay is truly one of the best and most insightful speakers out there. I have hired him, heard him and read his work. He is always top notch with profitable tips and strategies - plus he is fun to watch.
Dean Lindsay rocks!"
-- Paul Rosowski,
Teknion
Regional Vice President - Central
"Dean was TERRIFIC!! He did a lot of homework on World Kitchen and started his presentation by impressively naming off all of the brands we carry! Heck, some days I can’t even do that! He made a real connection with my troops and gave us some great philosophy and tips for our busy season on both Customer Service and Phone Sales. He was a great kick-off to our extended hours busy season and I give Dean an A+ for his presentation."
-- Geri Barton, Director of Customer Service, World Kitchen LLC
(The World Kitchen Brands are Baker's Secret, Chicago Cutlery, Corelle,
Corningware, EKCO, Magnalite, OLFA, Pyrex, Revere, Vision)
Spotlighted as an OUTSTANDING SPEAKER by the International Association of Speakers Bureaus and Recognized as a ‘Sales-and-Networking Guru’ by the Dallas Business Journal, Dean Lindsay delivers killer keynotes, breakouts, general session presentations, and interactive boot camps that Empower PROGRESS in Sales, Service and Workplace Performance.
Dean serves as Guest Lecturer to UCLA and University of Dallas MBA programs as well as the International Call Management Institute.
Dean Lindsay helps build Priceless Business Relationships. Priceless Business Relationships are the key to: Teamwork and Productivity, Solid, Customer Care, Servant Leadership, Retention and Morale, Organizational Success, Quality Referral Generation, Recruiting Quality Professionals
and MORE SALES.
His speaking and consulting style is refreshingly daring, imaginative, and a lot of fun (Be sure and watch Dean's speaker demo).
Dean's writing has been endorsed Ken Blanchard - author of The One Minute Manager and Brian Tracy along with many others.
For More Info or to contact Dean Lindsay, log onto: www.DeanLindsay.com
Dean's new book is:
The Progress Challenge :
Working and Winning in a World of Change
“If you desire to become a better leader, I recommend you add Dean Lindsay's The Progress Challenge to your leadership toolkit. I especially liked the insight into the life and work of Viktor Frankl as well as Dean's use of humor throughout the book - a valuable and enjoyable read. The Progress Challenge is an honorable challenge that anyone aiming to make a positive difference should take.”
-- Ramon F. Baez
Vice President and Chief Information Officer
Kimberly-Clark Corporation
“If ever there was a right message at the right time, it's Dean Lindsay's book, The Progress Challenge. Dean is right that just changing isn't enough. We've got to make progress! Good ideas and practical examples.”
-- Joe Calloway
Author of Becoming A Category of One
For More Info or to contact Dean Lindsay, log onto: www.DeanLindsay.com
Artificial Solutions, the natural language interaction specialist that enables users to have a meaningful, humanlike interaction with technology, announced today that one of its Teneo Virtual Assistants has helped Spanish mobile operator, MásMóvil, win the Web Customer Service category at the Contact Center Awards 2011.
BGE secured close to 1,000 external resources days before Hurricane Irene arrived in Maryland, in addition to its own employees and contractors, approximately 3,700 people are currently actively engaged in the restoration effort. More than 200 Call Center reps are dedicated to handling customer calls. If you've lost power, please call 1-877-778-2222. Your patience is greatly appreciated. Call wait may be extended due to high volumes.
For storm updates visit www.bge.com or follow us on facebook.com/mybge and twitter.com/mybge