244/365 - Customer Service
This is a photo of Skype on my computer screen, indicating how long I was on hold in Denver trying to get through to customer service to figure out what the hell was up with my new flight. My flight was originally scheduled to fly out on Sunday morning, but the volcano was still going strong at that time so the flight was cancelled, and they backlogged me by a full 8 days. It was pretty incredible.
It's just so immensely frustrating when something like this happens. And I'm not so much talking about the volcano itself - can't beat mother nature. But what I find truly mind boggling is when a contact center can't help to deal with the additional influx of calls. Some are much, much better than others, but this one in particular there's no doubt that they were simply incapable of dealing with any sort of crisis. For the record, I never did get through after waiting for another 30 minutes.
And on a complete side note, this photo looks completely different than it did in Lightroom. I don't know what happened but posting it to Flickr really made it look pretty strange.
244/365 - Customer Service
This is a photo of Skype on my computer screen, indicating how long I was on hold in Denver trying to get through to customer service to figure out what the hell was up with my new flight. My flight was originally scheduled to fly out on Sunday morning, but the volcano was still going strong at that time so the flight was cancelled, and they backlogged me by a full 8 days. It was pretty incredible.
It's just so immensely frustrating when something like this happens. And I'm not so much talking about the volcano itself - can't beat mother nature. But what I find truly mind boggling is when a contact center can't help to deal with the additional influx of calls. Some are much, much better than others, but this one in particular there's no doubt that they were simply incapable of dealing with any sort of crisis. For the record, I never did get through after waiting for another 30 minutes.
And on a complete side note, this photo looks completely different than it did in Lightroom. I don't know what happened but posting it to Flickr really made it look pretty strange.