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Map and time visualization of incidents of piracy around the world over the past 30 years. (taken from PiracyWatch, an interactive data visualization demo application of Visual Fusion).
To learn more about Visual Fusion 4.5's timeline capabilities, check out this IDV UX blog post, or watch this one minute video.
Explore our homepage to learn more about Visual Fusion.
UPDATED SERVICE ADVISORY - EAST RIVER FERRY CAPACITY LIMITS - PLEASE CLICK HERE TO READ.
Relax. We'll Get You There.
Editing titles in Yahoo! Photos keeps visual clutter to a minimum; it simply turns on a visible edit area during editing
Designing Web Interfaces, by Bill Scott and Theresa Neil, Copyright 2009 Bill Scott and Theresa Neil, 978-0-596-51625-3
About to do the last pass on the Pam Golding Intranet IA, thought I'd share the beauty of information laid out in a visual way!
Feeling rather accomplished!
PS: Hope one day we can share the visual design for this intranet, it completely rocks in its simple beauty and is soooo nice to use!
Our Grand Prize Award-Winning entry for the Explain IA Contest. Shot and directed by Nate Bolt and Kate Nartker who make these weird videos for fun as Beep Show. This one was for for Bolt | Peters. Starring Audrey as "daughter" and Frances James as "mother."
Huge thanks to everyone that helped. Especially Cyd Harrell for loaning us her amazingly talented 5yr old daughter Audrey. And thanks to Audrey for being amazing. Our special guest star Lou Rosenfeld, and to Jesse James Garrett for his thoughts at IA Summit '09. Script by the esteemed Tony Tulathimutte wh is laughing, always laughing. Thanks to Paul Octavious for remote art direction. The lego Falling Water belongs to Laura G and Men's Wearhouse. Intro Music is La Traviata Libiamo, purchased royalty-free from Stock Music, and Rick only lasts nine seconds, which should fall within fair use. Ask Girl Talk about that.
Production Details. Shot on a Canon 5D Mk2, with a seamless backdrop, and two 300w neutral lights - one in a soft box. Edited in After Effects CS4 and iMovie '09. Kate made the characters from blu-tack of different colors, & other types of art supply store clay.
From Zero to Hero: Why Experience Defines Competitive Advantage - IMRAN®
For thirty plus years I’ve been documenting the highs and lows of customer and user experiences that fall under the banner of "Your Customer Experience/Service Sucks". What then became the #UrUXSux hashtag in the Twitter era has become a lens through which I evaluate not just interfaces, but the human interactions that shape loyalty, trust, and brand equity.
In my recent conversation with customer experience strategist Nora Osman, we explored how organizations can move from “zero moments” to “hero moments.” Her perspective on HX — the human experience — resonated deeply. Whether you’re designing an app, running a call center, or serving coffee, the human element is the differentiator.
The numbers back this up. Research by Bain & Company has long shown that acquiring a new customer costs roughly five times more than retaining an existing one. Another organization I have long received research and insights from, McKinsey & Company's latest surveys suggest that even a modest five percent improvement in retention can lift profits by as much as 25 to 95 percent.
Meanwhile, the American Customer Satisfaction Index reports that satisfaction scores across multiple industries have stagnated or declined in 2025, with retail and streaming services showing some of the sharpest drops. In other words, the gap between customer expectations and delivery is widening — and the financial consequences are real.
Stories illustrate the point even more vividly. I shared one from 1987: a Lufthansa flight attendant who went out of her way to find me outside Frankfurt Airport -- long after landing -- to check on my headache from 8 hours prior! That single act of empathy cemented my loyalty to Lufthansa for decades. I am also a loyal Delta Air Lines customer, with almost 1 million SkyMiles banked. Nora Osman countered with her Delta Airlines experience, where indifference and disconnection eroded trust. Our takeaway was powerful: “The return on HX kindness is great, and so is the harm from lost CX opportunities.”
These anecdotes show what the statistics confirm: one moment can define a brand for years. A single act of care can create a lifelong fan. A single act of neglect can undo years of investment.
For CMOs, CIOs, heads of design, UX, EX, and marketing teams, the mandate is clear. Listen actively. Empower employees. Design for simplicity. Balance AI with humanity. Customers are exhausted by friction, and they will gravitate toward organizations that make things easy, solid, and scalable.
My mission at IMRAN® is to spotlight these lessons and help organizations translate them into strategy. If you’re leading a team and want to explore how to embed HX into your workflows, I’d be glad to share insights — and connect you with experts like Nora who are driving transformation in their own domains. Because in the years from 2026 on, experience will not be a side quest. It will be the engine of growth, loyalty, and legacy. What do you think?
© 2025 IMRAN®
…..Was anybody else bothered by this? Like, let’s ignore one of the oldest social photo platforms out there? And also, no Youtube? :/
And on a related note, I don’t know about anyone else, but I’m averse to mixing my ‘personal’ social media and my ‘doll’ social media. I don’t need some of the people (read: assholes) I know IRL sharing their thoughts on the fact that I collect dolls.
Sure, it may be social media 'basic', but just going for Instagram, Twitter, and Facebook here is a little one-size-fits-all, ignoring the fact that we aren’t just any consumers… we’re doll collectors.
Or maybe I’m just being too demanding. But it really does bother me. If I have to use Facebook, Instagram, or Twitter to find your brand... guess what, I'm just not going to find it. Even if I want to.
The end-game of the previous two shots - the Thing itself. I'm not a Machead and don't use an iPhone (Android, instead). But I can't help the attention to design and creating experiences - even in this retail design of a shop window. Pure style, respect!
Nightfall. Fabulous contrast in color and light. Jackson Hill Bridge. Buffalo Bayou Park in Houston, Texas.
My visualisation of the famous Elements as defined by Jesse James Garett in his Book "The Elements Of User Experience" (New Riders, ISBN: 0-7357-1202-6)
“I See Invisible People” … On Facebook - IMRAN™
It was bound to happen. The beautiful invisible woman added me as a friend. And a few days later her equally gorgeous equally invisible girlfriend added me. Unless it was her mean Invisible Man jealous boyfriend!
I can’t tell 😀 even though I have a Sixth Sense. Fortunately I’m alive and it doesn’t involve my seeing dead people. But Facebook’s idiotic system thinks there are invisible people who want to be my friends.
In this case, I can only see dead-poor quality control, software assurance, and user experience design testing at Facebook. Can you see them too? 😉
© 2022 IMRAN™
#IMRAN #UX #CX #UXdesign #humor #UrUXSux #UserExperience #SoftwareTesting #QualityControl #design #bugs #Facebook #movies #moviereferences #SixthSense #InvisibleMan #wordplay
Read more about sketching in my article on UX Booth: www.uxbooth.com/blog/tools-for-sketching-user-experiences/
This is my first serious entry for LDST. Full Size Image here
The image is a composite of 3 screenshots of my "multi-desktop" desktop (win XP). From the top: desktop 1, desktop 2, and desktop 1 and 2 in 3D mode. There are actually 4 desktops, but I mostly use just 1 and 2.
There are quite of few really cool and *free* programs in these screenshots which I have included atop the image itself as notes. So, if you like something on my desktop, you know where to find it. :)
wallpapers are from dffrnt.
*Software and Wallpaper downloads for Desktop Customization:
01. click here for the wallpaper on desktop 1
02. click here for the wallpaper on desktop 2
03. click here to download Styler XP
04. click here to download Mac OS X visual style by NeoDesktop (via deviantArt)
05. click here to download Mac OS X Styler Toolbar by Myssynen (via deviantArt)
06. click here to download QTTabBar ( requires .NET2.0 )
07. click here to download FindeXer
08. click here to download Sizer
09. click here to download the RocketDock skin MaxBlack
10. click here to download RocketDock
11. click here to download Enso Launcher
Thanks Lifehacker. My account there has "comments" disabled so I have to post it here. Hope the desktop showcase is a help to people than just a visual treat. :)
Your iPhone has one button on its front. Pressing this button may perform different actions in different circumstances. This simple visual guide shows you how it works.
The information architect Peter Morville claims that User Experience contains seven elements: findable, accessible, usable, desirable, useful, credible and valuable. He captures these values in a user experience honeycomb (Peter Morville's UX honeycomb). My diagram is based on this honeycomb by Peter Morville and illustrates six elements of User Experience.
These six elements are divided into an inner & outer circle. Desirable, credible, & valuable are more internal or intrinsic elements. Findable, Accessible, & Usable are more external or extrinsic.
My standard set of markers for sketching user experiences.
I'm writing an article about my tools right now. This upload is primarily for that article, I'll be sure to ping you when it's online. But probably not until late September.
From left to right:
.35mm red - for annotations
1mm black - for thicker lines (sorry, I can’t find this online)
Chinese Red dual tip - for emphasis and big annotations
Cool Gray 095 dual tip - for very light shadows
Cool Gray 065 dual tip - for dark shadows
Baby Yellow 090 dual tip - for a more fetching tint of yellow (instead of a highlighter which bleeds, runs, and smudges)
Flood Of Meaningless Credit Alert 'Notifications' Worse Than Credit Card Offers & AOL Floppies - IMRAN™
Considering the many hacks of credit card and consumer identity databases over the last several years, I am obviously thankful to have credit alerts and notifications if or when some significant change or access to my credit report occurs.
I like that most major credit cards also throw in that service for free. I do not mind getting multiple alerts for something significant. But this is flood of absolutely useless credit alert notifications are beyond absurd, bordering on insane.
Here is Experian urgently and earnestly alerting me on Sunday afternoon that the credit usage on one of my credit cards decreased... by a massive orgasm-inducing reduction of.... $68. Sixty-Eight f(*&^ing Dollars reduction in the balance of a credit card that probably charges me18-24% blood-sucking interest on say $10,000... Let me do a backflip to celebrate!
This is an example of good intentions and bad thinking creating a UrUXSux experience.
What do you think of this flood of notifications, and every app and service -- and even web page --- on the planet shoving a "Let me irritate the $#!T out of you by allowing notifications" message in our faces?
© 2022 IMRAN™
#IMRAN #IMHO #UserExperience #notification #CustomerExperience #UX #CX #CustomerService #informationoverload #uselessinformation #Experian #Creditanalysis
Graphic Recording from the Lean UX NYC conference, April 11, 2013 by Dean Meyers (@deanmeistr)
Topics and Speakers in this set:
Minimum Viable User Experience - Grace Ng
High-quality, Impactful, Fast UX Research for Engineers – Tomer Sharon
Mixing Lean UX and Agile Development:
How to minimize risk, maximize flexibility and create the right product - Lane Halley & Courtney Hemphill
Enterprise Software: The Final Frontier – Virginia Cagwin
*I'd really like to use this scheme to write some "design fiction." However, I'd probably need, like, a multidisciplinary team of developers and a client with a budget. Rather than, like, a publisher and a readership.
"User Experience Design" is the first design discipline in which literature feels like a subset of the effort. Like, "here's our development process, and here around step 15 we stop and write five or six novels."
I have been working on a mindMap that illustrates the kinds of activities, research and technologies that me and my co-workers do in our everyday consulting practice. While I realize that this is somewhat specific to our company and the work that we do I thought it would be interesting to get feedback on it. I hope to refine this as we develop the practice.
So if you have anything that you’d like to share, please comment.
(jan28,2008)
Oh noes! I realized something was wrong with the workflow I was designing. Went back to sketches and BAM, fixed it.
User Research volunteers needed. Pic of UX team at TechSmith. Pic by Greg Smith. visuallounge.techsmith.com/2009/02/we_need_your_help_call...
www.nytimes.com/2021/01/28/podcasts/the-daily/filibuster-...
Such is my plight. Every morning at like 4AM it's a ritual I wake up and play the spelling bee game and listen to The Daily. This quells the restlessness for the most part and I return to sleep from 5–6.
In today's case there is no going back to sleep. I am very excited to start work on a trailer for the Danish feature Smagen af sult. It's a total immersive viewing experience. From the screenplay to the acting to the color grading–Christoffer just nailed it. This film is about a man and a woman in love, and the popular restaurant that is their life’s work. Will they earn the Michelin star?
Here's my conceptual representation of information architecture.
I'm Katie McCurdy and I'm about to graduate from the University of Michigan School of Information with a specialization in HCI.
Portrait for adaptivepath.org/team/jesse-james-garrett/
There was no hair color tweaking in post. :)
Our company reorganization merged three departments into a new User Experience department, comprised of the former Creative, Design and Information Architecture departments. This little display of goodies brought back from the IA Summit 2007 and CHI 2007 is a nice display for clients and new employees to demonstrate some ideas in user experience design.
The stand-up personas are from Cisco and the postcards are from Cooper. The UX Methods trading cards came from nForm and are a very cool commodity. Sadly, I didn't manage to get my hands on a web analytics card!
les 10 commandements de l’expérience utilisateur.
Source : SXSW Interactive 2010 par Nick Finck et Raina Van Cleave
Via : blog.cozic.fr/les-10-commandements-experience-utilisateur-ux
De fotografen die flickr gemaakt hebben tot wat het nu is, lieten gisteren in grote getalen van zich horen.
Zoek maar eens op "flickr black"
Benieuwd of flickr / yahoo hier eindelijk wat mee gaat doen.
NEE is einde business model voor flickr durf ik te stellen.
Ik hoop dat ze slim zijn en reageren en luisteren naar de commentaren van gebruikers/klanten. Anders kan je net zo goed geen Beta doen!
---
The photographers who have turned flickr into what it is today, yesterday showed what THEY (the users) think of the proposed changes.
I'm wondering if flickr / yahoo are finally gonna listen to their users / customers.
If they are gonna ignore this protest it's they end of their business model flickr I daresay.
As a social media / community manager I'm very curious what they are gonna do!
Don't ask for feedback If you don't gonna use it...
Good luck flickr / yahoo! Be smart, react!