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Empathy for the Content: Answering Health-Seeking Questions
My recent book Design for Care draws a pathway through the spectrum of healthcare design from the consumer experience to clinical practice to institutional services. It discusses the processes of health seeking, information seeking for health needs, andgetting answers to critical questions. In health domains, content design requires much more attention than typical in experience design. In both consumer and professional worlds, better usability does not drive engagement as much as content accessibility, findability, and context relevance. Increasingly, designing information to meet these contexts and needs requires navigating the levels of language that reach the health seeker. As clinicians, family members and caregivers are themselves involved in the health seeking journey, our design approaches must also recognize their contexts and needs for problem solving. The answer is not multiple apps for multiple users – we have already overwhelmed attention with the number of distinct app or URL resources. Smarter information structures, purpose layers, meaning summaries, and written voice are critical to health communication. Peter Jones challenges the audience to help develop the new approaches that might mediate the ongoing content explosion for health seekers. He is on Twitter @designforcare and his research work can be found at designdialogues.com.
Now imagine another two walls of this. This is what happens when you get too many people turning up to observe a user testing session.
A wonderful night at Capital One’s launch of its newest USERLab. Intros by Christian Rohrer, Scott Zimmer and lab director Pallavi Kutty. Featuring UX talks given by Jakob Nielsen and Catherine Courage
#ux #research #userresearch #userexperience
Ideum recently tested out a paper prototype both with Ideum staff and onsite at the Natural History Museum of Los Angeles. To learn more about Ideum's Creative Services visit our website.
pictures from wednesday: user experience day. guests, speakers and location.
pictures from wednesday: user experience. guests, speaker & location.
Pat Walsche, GSMA's Director of Privacy, talk at Mobile Mondays Brussels on world-wide privacy recommendations. Major take-aways: privacy done right & building trust is a business opportunity.
* Privacy is a place to be alone, without fear of observation.
* Users do care: 92% is concerned about their personal data, 81% is doing efforts to safeguard their data, and 76% is selected whom they share data with.
* There's a patchwork of data laws, and (luckily) many local privacy guidelines initiatives are started, however, there is hardly any coordination world-wide.
* The cookie laws have actually undermined privacy, as they got people used to saying "Yes", regardless if the degree of 'invasiveness' of data being collected
* There's also definitely issues on OS level.
* Privacy (done right) is a huge business opportunity.
* All stakeholders in the mobile ecosystem have the responsibility to help build trust. Stop scaring customers away.
Research Thing - Remote Research
Blog post: makaylalewis.co.uk/2015/07/20/sketchnotes-the-research-th...
#TodaysDoodle (No. 269)
©ALL RIGHTS RESERVED.
These photographs are presented here for viewing purposes ONLY. They are NOT royalty free images and may not be used for commercial or private use. Any such use of these images is strictly prohibited. Specifically, these images may not be copied, manipulated, be reproduced by any other means nor sold without prior written consent by the author.
Some views from login and onboarding screens to a healthcare management app from a big company in Brasil, 2015.
I like a nice luxury once in awhile; these headphones definitely count as such (but were obtained at a substantial discount!)
I'd say Monster has learned a thing or two from Apple. When you're designing a premium product, the "premium" extends to the whole experience, including the unboxing. This series of images shows the very nice packaging on the Beats by Dr. Dre headphones. Just opening it put a smile on my face, never mind the awesome sound quality!
Heat map showing first 10 seconds of fixations on participants Facebook home page
Gray shapes cover exemplary profile, on witch we show fixations of 30 participants
This happens to me daily when I woke up after the MacBookAir has had it's sleep. I don’t really know why it does this. What’s going on here:
1. The Dell U2711 is attached to the 2012 MacBookAir via Apple’s HK$780 active miniDP to dual-link DVI cable. After MBA has had its sleep cycle, I will get these “snow” when powering on. Powering the monitor off and then on solved this issue. But it is annoying. Does this happen to anyone else?
2. Whenever the MBA goes to sleep, the LaCie 3TB USB 3.0 Porsche Design P’9233 Desktop Hard Drive will also go to sleep. But when the MBA wakes up, the LaCie hard drive would register later than most, and then the error message “the disk was not ejected properly”.
The trouble is that when that happens, the disk is also improperly de registered, and so all my bookmarks on the sidebar relating to this disk would also disappear, which is very annoying. Further, the drives will often come back on in a different name in the shell, and the only way to get them back into the same name is to restart the computer.
The SSD makes rebooting quick and painless, but this is still a clear user experience fail to me. Forcing me to do power cycles on the monitor daily when it should have worked perfectly without this glitch would seem to be the normal user flow to me.
Captured with iPad 3. Processed in Snapseed.
/ SML.20130128.IP3.SQ
/ #SMLOpinions #CCBY #SMLPhotography #SMLUniverse
/ #nerds #tools #computers #Apple #MacBookAir #AAPL #UX #UserExperience #FAIL #WTF #opinions annoyance Mac #Dell #U2711 #monitors #LaCie #P9233 #harddrives #OSX
/ #HongKong #香港 #China #ä¸ĺś‹ #ä¸ĺ›˝ IP3 SQ sleep
Graphic Recording from Lean UX NYC 2014 by Dean Meyers (@deanmeistr)
Speakers:
Jabe Bloom
Alistair Croll
Buley, Leah. 2013. The User Experience Team of One. New York: Rosenfeld Media. rosenfeldmedia.com/books/ux-team-of-one/
Graphic Recording from the Lean UX NYC conference, April 11, 2013 by Dean Meyers (@deanmeistr)
Topics and Speakers in this set:
Transitioning from Waterfall to Lean: Practices Principles, and Values - Bruce Eckfeldt
Lean Product Management – Melissa Perri
Lean Startup in Design Consulting: Lessons Learned – Johanna Kollmann
Lean Branding for Startups – Adrian Howard
“Mac App Store: Change country, lose all purchases” $AAPL #UX #FAIL #WTF #NotAllCrazyisgood
I was pretty sure that the address field for the iTunes UX FAIL could be a minor hiccup. Seems I am tied to the US permanently. After changing country from US to Hong Kong, all my apps for the Mac disappears.
“You have not yet purchased any apps.” Are you kidding me?! Since when do people need to repurchase all apps because they have moved?
SML2AAPL: NOT ALL CRAZY IS GOOD. Please fix this immediately!
/ SML.20130121.SC.AAPL.Mac.AppStore.UX.FAIL.Opinions
/ #SMLScreenshots #CCBY #SMLUniverse #SMLOpinions #Crazyisgood NotAllCrazyisgood
/ #Apple #Mac #AppStore #US #Technology #business #screenshots UX #UserExperience #FAIL WTF #AAPL #Apps #Hongkong #China #accounts #country #change #opinions #criticism #software
Sketchnotes of Rahel Bailie's talk The Content Strategy Paradox at the Cambridge Usability Group in February 2012.
Sketchnotes from Paul-Jervis Heath's talk 'What Users Don't Say' at UX Scotland, June 2013, in Edinburgh.
Blog Post: makaylalewis.co.uk/2015/05/26/sketchnotes-global-accessib...
Global Accessibility Awareness Day 2015 Flickr Album: www.flickr.com/photos/makaylalewis/sets/72157653063698500
Sketchnotes Album: www.flickr.com/photos/makaylalewis/sets/72157633090981769
#TodaysDoodle (No. 210)
©ALL RIGHTS RESERVED.
These photographs are presented here for viewing purposes ONLY. They are NOT royalty free images and may not be used for commercial or private use. Any such use of these images is strictly prohibited. Specifically, these images may not be copied, manipulated, be reproduced by any other means nor sold without prior written consent by the author.
The HTML text is following the path of the "15" advert through some javascript and CSS. The original advert animates slightly on rollover.
This is a great example of a print-like layout done online without "cheating" by using images in place of real text.
After admiring the new Engadget layout, I decided to attempt to recreate it as a wireframe and offer my thoughts.
Sketchnotes of a very insightful, sharp and funny talk by Chris Atherton titled 'Blinded by Science', for the Cambridge Usability Group on March 27th 2013. I experimented with a landscape format notebook rather than my usual portrait format. I wasn't particularly happy with my new notebook as the paper resulted in ink 'bleed', especially the blue highlights. I'm still working on some different typography styles, and definitely need more practise!
pictures from wednesday: user experience day. guests, speakers and location.
pictures from wednesday: user experience. guests, speaker & location.
Sketched during a meeting, pushed to Graffle post-meeting. After just a few minutes, I know this isn't quite working.
The figure is a placeholder for a personal PET scan. Personal health imaging is coming... hold onto your hats (and read "The End of Medicine")