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Global Social CRM community made history by participating in a worldwide event (16 countries) via TelePresence out of 3 locations: Santa Clara, CA; Washington, DC and New York, NY; via WebEx, Livestreaming video, Twitter and Wave.
(cc) Shashi Bellamkonda www.shashi.name Social Media Swami Network Solutions Please credit as above if using this picture
A few images from the wonderful photo charter at the Southern California Railway Museum in Perris, California on May 2. A big thank you to Pete Lerro, the SCRM, all the reenactors and all the other involved that made this a great event.
Global Social CRM community made history by participating in a worldwide event (16 countries) via TelePresence out of 3 locations: Santa Clara, CA; Washington, DC and New York, NY; via WebEx, Livestreaming video, Twitter and Wave.
(cc) Shashi Bellamkonda www.shashi.name Social Media Swami Network Solutions Please credit as above if using this picture
Pleasant memories from twenty years ago; November 2005 steam-up at Ward and Betty Kimball's Grizzly Flats Railroad. The 500-foot long 3-foot gauge railroad was located in the Kimball's backyard in suburban Los Angeles and was operational for more than fifty years. The equipment is preserved today at the Orange Empire Railway Museum (SCRM). This view looks north towards Ardendale Ave., if you were sitting at the depot the train travelled north and disappeared from view behind the slight curve and the orange trees.
Global Social CRM community made history by participating in a worldwide event (16 countries) via TelePresence out of 3 locations: Santa Clara, CA; Washington, DC and New York, NY; via WebEx, Livestreaming video, Twitter and Wave.
(cc) Shashi Bellamkonda www.shashi.name Social Media Swami Network Solutions Please credit as above if using this picture
ATSF 108 (formerly ATSF 98) runs light engine back into the shed after a long day’s work at the Southern California Railway Museum.
Global Social CRM community made history by participating in a worldwide event (16 countries) via TelePresence out of 3 locations: Santa Clara, CA; Washington, DC and New York, NY; via WebEx, Livestreaming video, Twitter and Wave.
(cc) Shashi Bellamkonda www.shashi.name Social Media Swami Network Solutions Please credit as above if using this picture
These are the behaviors that a community platform should support to enable people participation.
Post stuff - CRUD
Read stuff - permission for various groups/communities
Annotate stuff - do things to stuff
Curate stuff - large communities gather too much noise, curation helps people filter it out
CRM MANAGER, CRM MANAGEMENT, SCRM, Social customer relationship managment, customer relationship managment, hayley vallejo, [www.hayley-vallejo.com]
A few images from the wonderful photo charter at the Southern California Railway Museum in Perris, California on May 2. A big thank you to Pete Lerro, the SCRM, all the reenactors and all the other involved that made this a great event.
May you see costuming - www.facebook.com/mayyouseecostumes
May you see costuming - www.instagram.com/may_you_see/
Performance improvement following Enterprise 2.0 at OSISoft (reproduced from "Social software for business performance," by the Deloitte Center for the Edge)
CRM MANAGER, CRM MANAGEMENT, SCRM, Social customer relationship managment, customer relationship managment, hayley vallejo, [www.hayley-vallejo.com]
18 Use Cases of Relaso Social CRM for Marketing, Sales, Service & Support, Innovation, Collaboration, Customer Experience
Here you find a Sample Analysis Report of Social Media Activities / Impact in a typical implementation of CRM.
Here "Website Hits" is assumed as the factor determining impact of a particular activity, In your case it may be something else too (Example: Brand Recognition, Customer Satisfaction etc.,). This is typically determined from your CRM Goals.
You may want to analyze more than one factor as well, super imposing information on top of each other, in the same time period.
This sketch describes how the impact of various Social Media Activities can be analyzed. Made by www.crmit.com/
SCRM volunteers staging an old-fashioned handover of train orders up to the locomotive cab for photographers at the museum's night photoshoot.
May you see costuming - www.facebook.com/mayyouseecostumes
May you see costuming - www.instagram.com/may_you_see/
SC Railroad Museum in Winnsboro SC. I was able to snag a round-trip to the nearby granite quarry. (Of course, my job was to offer some interesting botany tidbits along the way.) These nice people are members of the Lexington County Master Gardeners Association.
Senior executives are skeptical of the value of social software. Their reluctance is understandable but self-defeating. Deloitte Center for the Edge’s paper, “Social Software for Business Performance” discusses how companies can leverage social software to significantly enhance business performance in the short-term and transform it in the long-term. Early adopters of social software have the potential to reap financial rewards and develop skills and experience that can help build a stronger competitive position over time.
Social software has unique capabilities to address current operating challenges and improve operating metrics. To capture this value, however, companies will need to more systematically assess the operating metrics that have the greatest potential to move the needle and then strategically deploy social software to ensure near-term performance impact with modest investment.
This “Social Software for Business Performance” paper discusses:
Profound changes are underway. The current technologies support standard business processes but fail to support the dynamic informal communications needed for resolving exceptions. Employees need tools that enable them to navigate organizational boundaries, connect to the right people and accelerate exception resolution.
Skeptics will finish last. Companies that want to successfully implement these tools should develop a strategy for deriving tangible operating performance improvements and achieving competitive advantage through the intelligent and targeted application of social software tools.
Focusing on adoption is a dead-end strategy. Adoption metrics have not historically addressed what matters most to employees, managers or executives. As long as adoption is the primary measure of success, resistance, at all levels, will likely block successful social software deployment.
Companies must be strategic. Social software, applied against the problem of exception handling, can directly and measurably impact operating metrics and improve business performance.
Companies must be decisive. Too often, companies implement social software without clear business objectives or a strategy for moving the needle on organizational performance. These efforts typically fail. Our focused approach helps executives select the exception-handling opportunities that can have the greatest impact on operating and financial metrics.
Companies must act now. Companies that move quickly can reap significant financial rewards and develop skills and experience that has the potential to help them build a stronger competitive position over time.
Skepticism with social software persists, in part, because social software evangelists are their own worst enemy. They have failed to effectively communicate how social software can drive real operating benefits.
You can find report here:
RR&W's #2028 passing the old semaphore in Winnsboro heading out to out any fire caused by the Flagg Coal #75.
A few images from the wonderful photo charter at the Southern California Railway Museum in Perris, California on May 2. A big thank you to Pete Lerro, the SCRM, all the reenactors and all the other involved that made this a great event.
CRM MANAGER, CRM MANAGEMENT, SCRM, Social customer relationship managment, customer relationship managment, hayley vallejo, [www.hayley-vallejo.com]
Global Social CRM community made history by participating in a worldwide event (16 countries) via TelePresence out of 3 locations: Santa Clara, CA; Washington, DC and New York, NY; via WebEx, Livestreaming video, Twitter and Wave.
(cc) Shashi Bellamkonda www.shashi.name Social Media Swami Network Solutions Please credit as above if using this picture