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Global Social CRM community made history by participating in a worldwide event (16 countries) via TelePresence out of 3 locations: Santa Clara, CA; Washington, DC and New York, NY; via WebEx, Livestreaming video, Twitter and Wave.
(cc) Shashi Bellamkonda www.shashi.name Social Media Swami Network Solutions Please credit as above if using this picture
Global Social CRM community made history by participating in a worldwide event (16 countries) via TelePresence out of 3 locations: Santa Clara, CA; Washington, DC and New York, NY; via WebEx, Livestreaming video, Twitter and Wave.
(cc) Shashi Bellamkonda www.shashi.name Social Media Swami Network Solutions Please credit as above if using this picture
Global Social CRM community made history by participating in a worldwide event (16 countries) via TelePresence out of 3 locations: Santa Clara, CA; Washington, DC and New York, NY; via WebEx, Livestreaming video, Twitter and Wave.
(cc) Shashi Bellamkonda www.shashi.name Social Media Swami Network Solutions Please credit as above if using this picture
With a rather nice framing of (l-r) Moncrieff House & Forteviot House; Moredun House; & Marytree House.
Launching Winning Products in the Market, how social software improves your odds #SCRM #e2conf-52
Oliver Marks (Oliver Marks & Associates), Sameer Patel (Pretzel Logic), Bill Truettner (Imaginatik), Jack ANderson (Chevron), Patrick Asher (AT&T)
Global Social CRM community made history by participating in a worldwide event (16 countries) via TelePresence out of 3 locations: Santa Clara, CA; Washington, DC and New York, NY; via WebEx, Livestreaming video, Twitter and Wave.
(cc) Shashi Bellamkonda www.shashi.name Social Media Swami Network Solutions Please credit as above if using this picture
A few images from the wonderful photo charter at the Southern California Railway Museum in Perris, California on May 2. A big thank you to Pete Lerro, the SCRM, all the reenactors and all the other involved that made this a great event.
Global Social CRM community made history by participating in a worldwide event (16 countries) via TelePresence out of 3 locations: Santa Clara, CA; Washington, DC and New York, NY; via WebEx, Livestreaming video, Twitter and Wave.
(cc) Shashi Bellamkonda www.shashi.name Social Media Swami Network Solutions Please credit as above if using this picture
Launching Winning Products in the Market, how social software improves your odds #SCRM #e2conf-52
Oliver Marks (Oliver Marks & Associates), Sameer Patel (Pretzel Logic), Bill Truettner (Imaginatik), Jack ANderson (Chevron), Patrick Asher (AT&T)
Global Social CRM community made history by participating in a worldwide event (16 countries) via TelePresence out of 3 locations: Santa Clara, CA; Washington, DC and New York, NY; via WebEx, Livestreaming video, Twitter and Wave.
(cc) Shashi Bellamkonda www.shashi.name Social Media Swami Network Solutions Please credit as above if using this picture
This is the SCRM Pioneer group, you can join at
groups.google.com/forum/?fromgroups#forum/social-crm-pion...
Launching Winning Products in the Market, how social software improves your odds #SCRM #e2conf-52
Oliver Marks (Oliver Marks & Associates), Sameer Patel (Pretzel Logic), Bill Truettner (Imaginatik), Jack ANderson (Chevron), Patrick Asher (AT&T)
Global Social CRM community made history by participating in a worldwide event (16 countries) via TelePresence out of 3 locations: Santa Clara, CA; Washington, DC and New York, NY; via WebEx, Livestreaming video, Twitter and Wave.
(cc) Shashi Bellamkonda www.shashi.name Social Media Swami Network Solutions Please credit as above if using this picture
Why choose Relaso?
- Simple to use, even Class 4 dropouts use it
- Customizable to your every needs
- Capable to serve your complex analytics & reporting needs (multiple formats)
- Accessible even from Rs 890 (18$) phones, without internet / data connectivity
- Rich interface for Internet enabled phones & tablet devices
- No software to install, No minimum hardware requirements
- Open API, open access to your data 24/7
- Highly Secure. No backup, data protection, virus, trojan, malware worries
- Intelligent algorithms reduces typing, supplements data & improves efficiency
- Fine grained, highly customizable roles and permissions
- Communicate & collaborate with staff & leads, contacts anytime, anywhere
- Bi-directional Web, Email, SMS, Social Media & Blog integration
- Zero or minimal upfront cost (Software-as-a-Service)
Relaso Social CRM
- Campaign ROI Analysis, Revenue projection, Multiple sales pipeline
- Social Media Management, Online Brand Monitoring & Management
- Lead, Contact, Client, Opportunity, Campaign, Case, Document Management etc.
- Business Rule Engine, automatic birthday, anniversary greetings etc.
- Innovative, easy and fast filtering with bulk action
- Task (recurring supported), event & to-do management
- Import data from any contact manager, email clients, crm, excel, csv etc.
Relaso Customer Support (Trouble Ticket)
- Customer Support Portal. No incremental cost per customer.
- Automatic call routing. Rule based auto-escalation.
- Accept tickets by SMS, Email, Website, Customer Portal or Manually
- Duplicate ticket merging support
Relaso Wingman
- Enables highly efficient business networking
- Customizable, access controlled, Universal Profile
Relaso Defect Tracking
- Deep Subversion Integration – Update & close multiple defects, add notes while commit
Global Social CRM community made history by participating in a worldwide event (16 countries) via TelePresence out of 3 locations: Santa Clara, CA; Washington, DC and New York, NY; via WebEx, Livestreaming video, Twitter and Wave.
(cc) Shashi Bellamkonda www.shashi.name Social Media Swami Network Solutions Please credit as above if using this picturee.
Global Social CRM community made history by participating in a worldwide event (16 countries) via TelePresence out of 3 locations: Santa Clara, CA; Washington, DC and New York, NY; via WebEx, Livestreaming video, Twitter and Wave.
(cc) Shashi Bellamkonda www.shashi.name Social Media Swami Network Solutions Please credit as above if using this picture
Launching Winning Products in the Market, how social software improves your odds #SCRM #e2conf-52
Oliver Marks (Oliver Marks & Associates), Sameer Patel (Pretzel Logic), Bill Truettner (Imaginatik), Jack ANderson (Chevron), Patrick Asher (AT&T)
Global Social CRM community made history by participating in a worldwide event (16 countries) via TelePresence out of 3 locations: Santa Clara, CA; Washington, DC and New York, NY; via WebEx, Livestreaming video, Twitter and Wave.
(cc) Shashi Bellamkonda www.shashi.name Social Media Swami Network Solutions Please credit as above if using this picture
Global Social CRM community made history by participating in a worldwide event (16 countries) via TelePresence out of 3 locations: Santa Clara, CA; Washington, DC and New York, NY; via WebEx, Livestreaming video, Twitter and Wave.
(cc) Shashi Bellamkonda www.shashi.name Social Media Swami Network Solutions Please credit as above if using this picture
Locomotive Emma Nevada (Baldwin 1881 2-6-0) on the 3 foot gauge turntable at the Orange Empire Railway Museum.
The 500-foot long 3-foot gauge railroad was located in the Kimball's backyard in suburban Los Angeles and was operational for more than fifty years. The equipment is preserved today at the Orange Empire Railway Museum (now SCRM).
Just wanted to say hello to all the fellow Pioneers, I'm here in Phoenix at Francene (she's the most vocal on the forums, second to me) at her conference for Entrepreneurs
Just wanted to show our faces, in our faceless Google Group.
Global Social CRM community made history by participating in a worldwide event (16 countries) via TelePresence out of 3 locations: Santa Clara, CA; Washington, DC and New York, NY; via WebEx, Livestreaming video, Twitter and Wave.
(cc) Shashi Bellamkonda www.shashi.name Social Media Swami Network Solutions Please credit as above if using this picture
Global Social CRM community made history by participating in a worldwide event (16 countries) via TelePresence out of 3 locations: Santa Clara, CA; Washington, DC and New York, NY; via WebEx, Livestreaming video, Twitter and Wave.
(cc) Shashi Bellamkonda www.shashi.name Social Media Swami Network Solutions Please credit as above if using this picture
Global Social CRM community made history by participating in a worldwide event (16 countries) via TelePresence out of 3 locations: Santa Clara, CA; Washington, DC and New York, NY; via WebEx, Livestreaming video, Twitter and Wave.
(cc) Shashi Bellamkonda www.shashi.name Social Media Swami Network Solutions Please credit as above if using this picture
Several days were spent in Columbia SC. this is the track beside and entering the South Carolina Railroad Museum...after consulting all the web sources for great places to watch and such as well as having a scanner...it appears that I arrived on the day that Norfolk Southern was testing their new stealth trains. They obviously work, as I never saw one.
Global Social CRM community made history by participating in a worldwide event (16 countries) via TelePresence out of 3 locations: Santa Clara, CA; Washington, DC and New York, NY; via WebEx, Livestreaming video, Twitter and Wave.
(cc) Shashi Bellamkonda www.shashi.name Social Media Swami Network Solutions Please credit as above if using this picture
Global Social CRM community made history by participating in a worldwide event (16 countries) via TelePresence out of 3 locations: Santa Clara, CA; Washington, DC and New York, NY; via WebEx, Livestreaming video, Twitter and Wave.
(cc) Shashi Bellamkonda www.shashi.name Social Media Swami Network Solutions Please credit as above if using this picture
A few images from the wonderful photo charter at the Southern California Railway Museum in Perris, California on May 2. A big thank you to Pete Lerro, the SCRM, all the reenactors and all the other involved that made this a great event.
The SCRM is a most fascinating museum with an absolutely eclectic mix of railroad equipment both by age, by diversity of geographic location and by type. If you don't believe it look at *ALL* the pix so far.
This was a Seaboard caboose #5246. To date I have found very little information, so if you have websites please pass them on. Thanks
A few images from the wonderful photo charter at the Southern California Railway Museum in Perris, California on May 2. A big thank you to Pete Lerro, the SCRM, all the reenactors and all the other involved that made this a great event.
A few images from the wonderful photo charter at the Southern California Railway Museum in Perris, California on May 2. A big thank you to Pete Lerro, the SCRM, all the reenactors and all the other involved that made this a great event.
"Social CRM: Category-Buster or Big Bust" will be our discussion topic at the upcoming event for Bay Area Executives.
www.meetup.com/BayAreaExecutives/calendar/13370883/
Is social the salvation of CRM or is it lipstick on a pig? According to some estimates, CRM has been the biggest waste of enterprise IT dollars in the history of the industry, with half or more of all installations failing or at least failing to meet (lofty) expectations. While social CRM is still in its infancy, many of those same critics are already writing it off as a failed extension of a disappointing category.
At one level, the challenge is daunting. Traditional CRM systems have been operational, internally-facing and transactional while social CRM is outward-facing, customer conversations with multi-way interactions. Yet perhaps it is precisely these social elements whose absence led to the failure of CRM implementations and whose successful incorporation will reinvigorate the category and redefine the company/customer landscape.
It is way too early to write off social CRM. As is so often the case with technology, the technology has moved faster than the ability of business to exploit it. We’ve mashed together two disparate technologies and have only begun to think about how this transforms the way we engage with our customers and beyond that drive business value.
We’ll look at how social technologies are not only transforming the CRM category but are in fact redefining the relationship between companies and their customers. This is an inexorable (r)evolution which forward-thinking companies need to understand and embrace.
Speaker: Jonathan Yarmis
Jonathan Yarmis Research Fellow
Jonathan Yarmis has been a leading voice in the technology industry for over 30 years, with a variety of experience in industry analysis, end-user computing, and public and analyst relations.
Jonathan is currently Research Fellow at Ovum. Most recently, he was VP of Disruptive
Technologies at AMR Research and spent 10 years at Gartner, heading up all end-user
computing research. He has also worked at senior levels at PR firms Hill & Knowlton and Waggener Edstrom Worldwide. He produced and served as content chairperson for a variety of conferences and tradeshows at eMarketWorld, including ad:tech.
He is a regular speaker at industry events and appears regularly in a variety of print and
broadcast media.
Jonathan received his BA from Hamilton College.