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One lady dropped her metropass by accident and the station master actually came out and picked it up for her. Talking about good customer service.
PHILIPPINE SEA (Aug. 11, 2022) Logistics Specialist Seaman Karla Olvera-Delgado, from Deland, Fla., right, assists a Sailor in the aboard Navy’s only forward-deployed aircraft carrier USS Ronald Reagan (CVN 76) in the Philippine Sea. Ronald Reagan, the flagship of Carrier Strike Group 5, provides a combat-ready force that protects and defends the United States, and supports alliances, partnerships and collective maritime interests in the Indo-Pacific region. (U.S. Navy photo by Mass Communication Specialist 2nd Class Caleb Dyal)
"Do I understand you correctly?" I incredulously asked the earnest young man on the phone. "AT&T will MAIL me a new receiver to replace the broken one. I will have to install your device myself?" "Yes, maam. It's easy. Just put it on top of the old one and move the connections to the new one. Since this is Saturday, you will receive it on Monday. Is there anything else I can help you with?" I guess not.
But wait, boys and girls - it gets even more bizarre. When the new receiver arrives on TUESDAY, the paperwork informs me that I should not install it until after 8pm as it will not be "activated" until then. Silly me, I thought sending AT&T $145 a month meant I was "activated." Okay, I call up Uverse technical support wading through the robot's BS. I was assured by another young tech that " it was already activated - just plug it in. Sorry for your trouble." Then I asked if I really had to find the nearest participating UPS store and take the broken receiver and my account info there to return it. "Well, you will avoid a charge on your bill if you return it within 10 days." WHAT??? Asked to speak to a supervisor; put on hold; asked if I wanted a call-back. No, thank you. "Does AT&T still have any department remotely resembling "customer service" I ask. "Let me connect you." After failing to make my complaint understood by the first level. "Please transfer me to a supervisor." Another hold session listening to AT&T lecture me about texting and driving; urge me to resolve my issues online; and various sales pitches. Finally, I'm told "I'm sorry. The supervisor is busy with another customer. You can leave a message if you want to." At this point I decide to quit throwing my time down a bottomless pit and bid her "Good night."
p.s. After installing the new receiver, all I saw was a message that the "Client needs to be initialized." until 8:00.
Welcome to the 21st century school of customer relations. Weigh the importance of one 43 year customer against the flood of younger clients. Younger clients that grew up learning that any device at any time is more important than whoever or whatever is there - wedding, movie, or funeral. We all understand that don't we? They view the necessity of cable and computer connection with the same importance that my generation placed on washing machines. So. if one customer is unhappy, the sheer mass of humanity insisting on the services as if it was life-support - not entertainment - then it's financially foolish to pay any attention to her. They have already had my money for a long time.
Welcome to ____. How may I help you? {give me money.)
An unimpressed man using a laptop.
As a reminder, keep in mind that this picture is available only for non-commercial use and that visible attribution is required. If you'd like to use this photo outside these terms, please contact me ahead of time to arrange for a paid license.
Queen Anne’s County Maryland Farm Service Agency Key Program Technician Jessica Clarke talks with Ethan Whiteside, Owner/Operator of WF Angus who has an active Environmental Quality Incentives Program (EQIP) contract with NRCS and recently applied for FSA’s Coronavirus Food Assistance Program.
USDA/FPAC photo by Preston Keres
Maryland Farm Service Agency Farm Program Chief Bob Wevodau talks with Ethan Whiteside, Owner/Operator of WF Angus who has an active Environmental Quality Incentives Program (EQIP) contract with NRCS and recently applied for FSA’s Coronavirus Food Assistance Program.
USDA/FPAC photo by Preston Keres
Today I was told that photography is not allowed at Bromley North station despite what Network Rail guidelines policy might be. I have the member of staffs name (not the train driver who was friendly). I think that I am in the right and it also seems I was allowed to from Southeasterns website. Any positive suggestions on how to sort this out?
Last Saturday I used my beloved iPad as normal in the morning but when I went to use it in the afternoon a huge curved diagonal crack had appeared in the glass across the bottom half. The red line on the photo shows the path of the crack, although it was just a hairline one.
I knew it hadn't been dropped, hit, stood on or damaged in any way, so it appeared to be a spontaneous crack. The iPad was well out of it's Apple Care warranty but I decided to take to the Apple Store to see what might have caused it and if they thought it might get worse or the iPad cease to work. I knew I would probably have to pay for a new screen if I wanted it repaired but I didn't want the same thing happening again !
The chap at the Genius Bar said he could see it was absolutely not my fault and that it was undoubtedly a rare, spontaneous crack to the screen. It was though, 258 days outside of my Apple Care plan.
However ..... as I had not caused the damage, he said Apple would say it would come under the trade descriptions act and be classed as "not fit for purpose" and therefore they would replace it free of charge !!!!
I even got a 90 day warranty added !
I am still reeling with the shock ....
With customer service like this Apple, you have me as your number one fan !
This does sound like a risky photo, but I managed to take this when no one was stationed there.
Alright, it's just a typical Shoppers customer service desk.
Queen Anne’s County Maryland Farm Service Agency Key Program Technician Jessica Clarke talks with Ethan Whiteside, Owner/Operator of WF Angus who has an active Environmental Quality Incentives Program (EQIP) contract with NRCS and recently applied for FSA’s Coronavirus Food Assistance Program.
USDA/FPAC photo by Preston Keres
BGE continues to make significant progress restoring electric service to customers by repairing substations and main lines. The utility expects the number of outages to drop to between 5,000 - 10,000 (approximately one percent of those who lost power), by late tonight, and is on track to restore any scattered, isolated outages that remain by Saturday.
It arrived today! Shame it had a weird mark on it and the frame was poorly constructed and damaged. I emailed support and they apologised/are sending another. Good customer service!
Ethan Whiteside, Owner/Operator of WF Angus who has an active Environmental Quality Incentives Program (EQIP) contract with NRCS and recently applied for FSA’s Coronavirus Food Assistance Program.
USDA/FPAC photo by Preston Keres
Ethan Whiteside, Owner/Operator of WF Angus who has an active Environmental Quality Incentives Program (EQUIP) contract with NRCS and recently applied for FSA’s Coronavirus Food Assistance Program.
USDA/FPAC photo by Preston Keres
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Wheels: ACE Alloy Wheel Driven D716
Finish: Mica Gray w/ Machined Face
Size: 19"
customerservice@kaneiusa.com
Store ID: 1041
Address: 2001 S. Robert Street
Service desk at the entrance
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Please do not use this image without first asking for permission. Thank you.
Get your flu shots, whooping cough vaccines and several other travel vaccinations at 5 stations throughout San Diego Airport.
Wheels: ACE Alloy Wheel Driven D716
Finish: Mica Gray w/ Machined Face
Size: 19"
customerservice@kaneiusa.com
Maryland Farm Service Agency Farm Program Chief Bob Wevodau talks with Ethan Whiteside, Owner/Operator of WF Angus who has an active Environmental Quality Incentives Program (EQUIP) contract with NRCS and recently applied for FSA’s Coronavirus Food Assistance Program.
USDA/FPAC photo by Preston Keres
U.S. Department of Agriculture (USDA) Secretary Sonny Perdue tours the IMPACT EXPO which highlights the modernizing for an effective, efficient, customer-focused USDA, Oct. 31, 2019 in the Whitten Patio.
Secretary Perdue and GSA's Anil Cheriyan spoke about how personnel thought all of the USDA agencies are impacting their customers, and about the work of the GSA Centers of Excellence's work with the department.
USDA Photo by Preston Keres
Maryland Farm Service Agency Farm Program Chief Bob Wevodau talks with Ethan Whiteside, Owner/Operator of WF Angus who has an active Environmental Quality Incentives Program (EQUIP) contract with NRCS and recently applied for FSA’s Coronavirus Food Assistance Program.
USDA/FPAC photo by Preston Keres
Queen Anne’s County Maryland Farm Service Agency Key Program Technician Jessica Clarke talks with Ethan Whiteside, Owner/Operator of WF Angus who has an active Environmental Quality Incentives Program (EQUIP) contract with NRCS and recently applied for FSA’s Coronavirus Food Assistance Program.
USDA/FPAC photo by Preston Keres