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(Photos by Mark Warren)
Outstanding Soldiers and civilian employees were recognized during the U.S. Army Garrison Wiesbaden All-Hands Assembly March 28, 2014.
My Hermes experience: I send a package with Hermes, because they say it is insured. At the shop, they took my package and my money without any indication anything was wrong.They have online-tracking, too. So, on that day I could see that after 23seconds at the dispatch center, my job was cancelled.
Days of nailbiting worry followed - for me. Any Hermes representative I contacted made it very clear to me that first - I was kind of crazy to send something with Hermes that was dear to me, second - they were not responsible and I had no right to disturbe their day with being concerned about my package. Like they were ashamed of working for that company.
Eleven days later the package got delivered - to me, the sender! It was clammy, somewhat dirty, battered and torn. The only compensation they offered was to send that (torn!) package again.
Yesterday, I send the (repacked) package by DHL. It arrived today.
Hermes seems deliverally challenged.
Over the course of a week leading up to Millie F. and Millie G.'s flight to Atlanta hours were spent on the phone with Delta and TSA to ensure easy accessibility for their flight experience. Despite this, when Millie and Mille rolled up to the terminal ticket counter to check in the Delta agent was shocked and had no idea 2 people using motorized wheelchairs were booked for the flight. The Delta agent called for assistance. A short time later 6-7 men in uniforms showed up and stood around the terminal (some of them shown above), very close to us but never actually helping either Millie with the exception of 1 man in uniform.
(Photos by Mark Warren)
Outstanding Soldiers and civilian employees were recognized during the U.S. Army Garrison Wiesbaden All-Hands Assembly March 28, 2014.
A walk through the past of Nintendo's electronic portables. Notice anything missing?
Located in the Nintendo Customer Center in Redmond, WA.
In any business, dealing with incoming documents, be they paper or electronic, can be complex and time consuming. Determining who needs to see a document is relatively simple if it is addressed to a specific individual, but this is not always the case. Documents often arrive un-addressed or need to be seen by more than one person. With key business documents, it can be vital that they are actioned by the correct person so distribution delays can cause costly problems.
Correspondence management controls and manages the distribution of incoming and outgoing documents for an organisation. Documents can be captured on entry to an organisation, intelligently routed to the correct individual for action and copied to any colleagues who need to see them for information purposes. Key data within the documents can also be validated and verified, for example customer account numbers, agreement number etc.
Artificial Solutions, the natural language interaction specialist that enables users to have a meaningful, humanlike interaction with technology, announced today that one of its Teneo Virtual Assistants has helped Spanish mobile operator, MásMóvil, win the Web Customer Service category at the Contact Center Awards 2011.
(Photos by Mark Warren)
Outstanding Soldiers and civilian employees were recognized during the U.S. Army Garrison Wiesbaden All-Hands Assembly March 28, 2014.
BGE secured close to 1,000 external resources days before Hurricane Irene arrived in Maryland, in addition to its own employees and contractors, approximately 3,700 people are currently actively engaged in the restoration effort. More than 200 Call Center reps are dedicated to handling customer calls. If you've lost power, please call 1-877-778-2222. Your patience is greatly appreciated. Call wait may be extended due to high volumes.
For storm updates visit www.bge.com or follow us on facebook.com/mybge and twitter.com/mybge
Yesterday I suddenly noticed a faint blue line in all pictures I had taken that evening ...
This is ISO 800, 1/30s@F8, 35mm ZD 1:3.5 Macro.
Here we see a Flickr technician doing some emergency work for a person at a campground out west. A woman, vacationing in her motor home at this campground, suffered the worst of all possible setbacks: her Wi-Fi connection failed during an intense Flickr surfing session. By sheer coincidence, this Flickr employee was also on vacation AT THE SAME CAMPGROUND and happened to overhear the moaning and crying emanating from the woman's motor home. He walked over to see if he could help. The woman, disheveled and foaming at the mouth, was beside herself because her surf was no longer "up" (a technical phrase meaning her Internet connection had been severed). As is typical of the Flickr service cadre, he volunteered his free time to aid the suffering surfer. In this photo he is adding a software patch to the woman's laptop computer, which allowed her to resume her surfing before she became catatonic from withdrawal.
Later, she asked the technician in to her mobile abode for "a drink and [DELETED]." A few hours after that, the campground host saw the technician leave the motor home, with a facial expression and a wobbly demeanor that suggested "service above and beyond the call of duty." Later he was awarded the Distinguished Service Mousepad for his dedication.
A 1/2 day program with People Inc.focusing on internal + external customer service, and team building.
Objectives:
Customer Service external:
- Responding in positive & solution-focused ways to customer concerns & questions.
- Development & practice of scripts that can be used with a variety of customers.
- Maintaining positive & proactive dialog + relationships with customers.
Customer Services internal
- Maintaining positive & beneficial communication with peers.
- Techniques & practices to deal with stress.
- Techniques & practices to help co-workers deal with stress.
- Building the entire team to enhance a needed focus on customer service & care while maintaining that People Inc. staff are “The Best There Is!”
WHAT IS SOCIAL MEDIA?
-Social Networking Sites like Twitter & Facebook
-BLOGS!
-Video, Podcasting
-Customers Reviews
-Social Bookmarking – Digg
-Message Boards, Wiki’s & Forums
WHAT IS SOCIAL MEDIA ASSISTING?
-Reputation Management
•Keep Profiles Freshly Updated
•The Customer Service Front Line of Defense
-Distribute Content for Maximum Visibility
-Build an active following
-Be the Digital Translator
WHY SOCIAL MEDIA?
-Local Businesses are jumping onto Social Media as a Cost-Effective Way to Get Started Marketing Online
-Social Media has Become Part of The Fabric of Everyday Life
-Did you know? If Facebook Were a Country, it would be The 3rd Largest in the world!
(Photos by Karl Weisel)
Outstanding individuals and teams were recognized by U.S. Army Garrison Wiesbaden leaders Col. Mary Martin and Command Sgt. Maj. Roy Rocco during the quarterly Recognition Event Oct. 31.
Example of a off-mall free-standing JCPenney Store featuring wider aisles, shopping carts and central checkouts.
Though the company has not divulged specific performance of the off-mall stores, JCPenney has forecast that these stores would generate more than $200 in sales per square foot, exceeding the average of $143 for mall-based JCPenney stores.
The new prototype averages 95,000 square feet and is typically a one-level store.
JCPenney plans to open 75 to 100 off-mall stores over the next several years due largely to the fact that new mall development is limited. Potential sites include those of other big box retailers that have abandoned.
Many shoppers prefer going to freestanding stores rather than fight mall traffic, a theory proven by the success of retailers such as Target, Wal-Mart and Kohl's.
JCPenney operates 1,019 department stores in the U.S. and Puerto Rico.
Moomba Boats (@MoombaBoats) has chosen Lauderdale Lakes Chicago as their official dealer for Northern Illinois and the heavily boated area known as Chain O’ Lakes.
An extremely customer-centric Northern Illinois boat dealership, Lauderdale Lakes Chicago, was the perfect choice for a Moomba Boats dealership in this water sports entrenched region of the Midwest. Just like Moomba strives to create a worry-free fun boating experience for their family of owners, the Lauderdale Lakes goal is the enthusiastic accommodation of everyone who comes through the door. The Chicago store is the newest Lauderdale Lakes location, perfectly situated near the popular Fox River and Chain O’ Lakes to thoroughly and conveniently serve water sports enthusiasts. They are furthering this customer focus by offering the industry’s only true value performance wakeboard boat line. Lauderdale Lakes Chicago is spreading Moomba’s “No Worries” lifestyle, superior feature-set and wake performance in the Midwest. Stop by the Prairie Grove store and check out the new 2012 Moomba boats at Lauderdale Lakes Chicago today.
Additional Links
Lauderdale Lakes Chicago Facebook Fan Page
Lauderdale Lakes Marina Web Site
Photos of Lauderdale Lakes Chicago on Moomba’s Flickr Channel
With attention to detail as their claim to fame, Lauderdale Lake Chicago prides themselves on personal customer relationships. “Our customers are all known by name and are treated like family,” explained Don Schnurr, Sales Manager at Lauderdale Lakes Chicago. According to Schnurr, that has been the root of the success Lauderdale Lakes Marina in Elkhorn, WI has enjoyed for over 30 years. He has the Chicago store on the same path and he believes this dedication to customer service is producing the same result.
Opened in January of 2011, Lauderdale Lakes Chicago consists of a 10,000 square foot dealership on seven acres. The Lauderdale Lakes Marine family of owners were the reason for the additional facility and they were considered at every step from concept to design to construction. The Illinois address gives many existing Lauderdale Lakes Marine customers access to the high caliber of service and products they are accustomed to, near their homes. The Prairie Grove property was designed for easy entry and exist even when trailering a boat. The showroom was even built with heated floors to make new and returning customers as comfortable as possible when they visit.
Lauderdale Lake Chicago is staffed with 11 dedicated individuals who personify the Lauderdale Lake motto, "Our success depends on the satisfaction of everyone who walks through the door. That is our goal and we strive to make it happen every day." From an experienced and certified service department to knowledgeable friendly sales people, Lauderdale Lakes Chicago employees are focused on providing a superior experience before, during and for many years after the sale.
Just like their customer base inspired the Lauderdale Lakes Chicago dealership, Lauderdale Lake Marina cites their owner family as a major factor in their decision to offer Moomba Boats at the Prairie Grove location. By adding Moomba wakeboard and ski boats to the line-up, Lauderdale Lakes Chicago believes they are able to offer an amazing water sports boat at a great value to their customers.
When asked about his newest dealer, Rick Tinker, President of Skier’s Choice, manufacture of Moomba Boats, responded this way. “They know their water sports boats in Northern Illinois so we knew we needed an extremely strong dealer in this area.” Tinker continued, “Lauderdale Lakes was a perfect choice for this market, because of their longstanding relationship with Moomba, and their proven customer service track record.”
Visit Lauderdale Lakes Chicago in Northern Illinois to experience the Moomba Boats “No worries” movement in person!
About Lauderdale Lakes Chicago: We aim to provide a true ownership experience that will satisfy every one of our customers. For over 30 years our boat dealerships have been providing service to our customers in the Northern Illinois and Southern Wisconsin areas. Lauderdale Lakes Motto is "Our success depends on the satisfaction of everyone who walks through the door. That is our goal and we strive to make it happen every day." Visit us Lauderdale Lakes Chicago, 2101 Route 176 Prairie Grove, IL 60012, call us at 815-788-1111, email Don Schnurr don@lauderdalelakesmarina.com or check us out online at www.lauderdalelakesmarina.com/.
(Photos by Karl Weisel)
Outstanding individuals and teams were recognized by U.S. Army Garrison Wiesbaden leaders Col. Mary Martin and Command Sgt. Maj. Roy Rocco during the quarterly Recognition Event Oct. 31.
(Photos by Karl Weisel)
Outstanding individuals and teams were recognized by U.S. Army Garrison Wiesbaden leaders Col. Mary Martin and Command Sgt. Maj. Roy Rocco during the quarterly Recognition Event Oct. 31.
Bravo, Redbox. It only took you several days to send me a form letter in which your rep hadn't filled in their name.
Don't have a paperclip handy to remove the SIM card tray and swap it with the loaner unit? AppleCare's got you covered, with a handy diagram for the technophobesque. This is a really nice touch, especially for less geeky iPhone users who aren't used to keeping crimped paper clips around for just this purpose. ;-)
(sorry for the blurry pic- iPhones ain't so good at close-focus/macro work.)
From opening the box to having the new unit synched and online took about 5 minutes, including dropping the defective unit (in box) back off at the mail desk en route back to Apple. Now that's customer service for you. I'm sold.
Insurance Navy Brokers
1150 S Bristol St Ste A1 Santa Ana CA 92704 USA
714-242-0035
customerservice@insurancenavy.com
www.insurancenavy.com/locations/ca/santa-ana/
At Insurance Navy, we understand that picking the best auto insurance can be stressful and time-consuming. That is why our agents, with years of experience working in the industry, are experts at matching the right insurance policy with the right person.
We offer free auto insurance quotes within minutes in our offices, over the phone, on our website or through our mobile app. With many locations throughout California, Insurance Navy has the experience and expertise to give you the exact auto insurance coverage you need, no matter where you are. With the lowest down payments in the industry and flexible payment plans, being insured has never been easier.
Do you need more information about insurance coverage in California? Our agents and customer service representatives are here to help. Call us today at 1-888-949-6289 or visit your nearest Insurance Navy location, we're located near you at 1150 S Bristol St, Unit A in Santa Ana. For your convenience, Insurance Navy is open from 8 a.m. to 9 p.m. PST, 7 days a week.
The Customer Services desk, where materials are circulated from (if not from the drive-thru or Rosie).
(Photos by Karl Weisel)
Outstanding individuals and teams were recognized by U.S. Army Garrison Wiesbaden leaders Col. Mary Martin and Command Sgt. Maj. Roy Rocco during the quarterly Recognition Event Oct. 31.
I came home from work a few/several weeks ago to find a package addressed to Yasminay (which name-usage is kinda the way to my heart, but only coming from a select number of people).
Inside were a pair of 'daffodil socks' from UncommonGoods, and a note from Batman in Mauritius: 'This is for keeping me entertained with your international smsz when I was away. =)'
I didn't know international textmessaging merits surprise gifts in the mail, but who's complaining? Not I.
The hilarious part is that, just the week before, Hashim had sent out an email to me, Anjum, Hoda, Zana, Baji, Iffat, and Ayesha, with the subject line, 'i need a suggestion...', and the body: 'sending a gift online to someone. any thoughts? i'm leaning towards food.'
Being useless at such advice, I suggested dark chocolate truffles, Karachi halwa, photobooks, and CEREAL.
(How was I to know?)
Also, there are 61 emails in that gmail-thread now, thanks to our crackheaded, tangential conversations.
Also#2: I LOWVE the socks - even if they were a pain in the ass to photograph. ;)
PS: Think of how amazingly these socks would have gone with the rainbow-striped gloves I didn't end up buying!
PPS: Thank you, crackstar rockstar!
After receiving the "lost phone numbers" from my friends and co-workers by email, I copied them into a Word document. While under the hairdryer at the Hair Clinic, I loaded some numbers into my phone, learned about my BlueTooth earpiece, and made a video. I tried once again to call someone by tapping the BlueTooth earpiece. It still didn't work; so, I went by Alltel and talked with Matt. He was very helpful, but he told me that the Treo doesn't have "voice dialing" with the BlueTooth earpiece. Arrrrrrggghhhhh! But........he told me that I could download a program to it that would allow me to dial by voice commands. He then set up email on my Treo. I can send and receive emails from my home email account on my phone. Now I can send photos taken by the Smartphone's camera to my flickr account using email (just like the RAZR). Yea! Oh yeah, it also reads the SD card that I use in my Nikon Coolpix S7c.
It's a pretty cool Smartphone! Thanks for the help, Matt.