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(Photos by Karl Weisel)

Outstanding individuals and teams were recognized by U.S. Army Garrison Wiesbaden leaders Col. Mary Martin and Command Sgt. Maj. Roy Rocco during the quarterly Recognition Event Oct. 31.

(Photos by Karl Weisel)

The garrison recognized outstanding individuals and teams during a quarterly Recognition Ceremony Oct. 31.

I went back to Fred Meyer in South Anchorage to grab a sandwich and I ALWAYS bring my camera now...just in case. This is the location where I met Strangers #5 working the deli counter (Billy and Rosemarie). Rosemarie said, "You have to meet Mamma!" "Mamma! Here is the guy who took my picture the other day!" So Mamma said to me, "You should have gotten a picture of 'Brown Sugar!' You missed out!" I said, "Well, Velma...I just happen to have my camera right here!" So she gave me 3 pictures and this is the best. I did ask her to come over to the customer side of the counter and she strutted out like the Queen Bee of Fred Meyer! I wish we had time to talk more but she had customers a-waiting!

 

"This picture is #18 in my 100 strangers project. Find out more about the project and see pictures taken by other photographers at www.100Strangers.com"

Poll Everywhere sends me a less than personal email blast. (Part 1 of 4)

(Photos by Karl Weisel)

Outstanding individuals and teams were recognized by U.S. Army Garrison Wiesbaden leaders Col. Mary Martin and Command Sgt. Maj. Roy Rocco during the quarterly Recognition Event Oct. 31.

(Photos by Karl Weisel)

Outstanding individuals and teams were recognized by U.S. Army Garrison Wiesbaden leaders Col. Mary Martin and Command Sgt. Maj. Roy Rocco during the quarterly Recognition Event Oct. 31.

(Photos by Karl Weisel)

Outstanding individuals and teams were recognized by U.S. Army Garrison Wiesbaden leaders Col. Mary Martin and Command Sgt. Maj. Roy Rocco during the quarterly Recognition Event Oct. 31.

Everyday Progressive does something that's well... pretty shitty.

Arrives with a hand-written note and bonus monster. Nice touch.

(Photos by Karl Weisel)

Outstanding individuals and teams were recognized by U.S. Army Garrison Wiesbaden leaders Col. Mary Martin and Command Sgt. Maj. Roy Rocco during the quarterly Recognition Event Oct. 31.

(Photos by Karl Weisel)

Outstanding individuals and teams were recognized by U.S. Army Garrison Wiesbaden leaders Col. Mary Martin and Command Sgt. Maj. Roy Rocco during the quarterly Recognition Event Oct. 31.

Large poster right near the Circulation Desk. Sets expecations for customers and staff.

(Photos by Karl Weisel)

Outstanding individuals and teams were recognized by U.S. Army Garrison Wiesbaden leaders Col. Mary Martin and Command Sgt. Maj. Roy Rocco during the quarterly Recognition Event Oct. 31.

(Photos by Karl Weisel)

Outstanding individuals and teams were recognized by U.S. Army Garrison Wiesbaden leaders Col. Mary Martin and Command Sgt. Maj. Roy Rocco during the quarterly Recognition Event Oct. 31.

A chat at the Revere Beach Blue Line Station.

(Photos by Karl Weisel)

Outstanding individuals and teams were recognized by U.S. Army Garrison Wiesbaden leaders Col. Mary Martin and Command Sgt. Maj. Roy Rocco during the quarterly Recognition Event Oct. 31.

John Walker, President and CEO of FortisBC, addresses guest at the FortisBC Customer Service Opening Celebration in Burnaby

www.facebook.com/willis.honda

 

From The Car Connection (http://www.thecarconnection.com/review/1036492_2010-honda-element) -

 

The 2010 Honda Element still makes a style statement that's unlike any other. Even for those who don't think the Element is attractive, it's hard to argue with the beauty of its stark functionality.

 

Most reviewers appreciate the Honda Element for its high-utility form, though it's tough to single out particular details. The 2010 Honda Element falls somewhere between the small crossover/SUV/minivan segments and boasts an upright, boxy shape. Last year the Element received a slight styling refresh, from which Car and Driver observes, "Honda has retooled its Maytag-square Element to be more urban-hipster chic, with a lower ride height, bigger wheels, and body-color bumpers." Motor Trend reviewers note that "the most obvious change to the 2009 Honda Element is right up front, where the grille has been restyled to mimic Honda's new bold chrome ring look first seen on the redesigned 2009 Honda Pilot," although they are thankful that, "other than the fresh nose, the Element's easily recognizable look and shape remains."

 

Though the new styling elements are relatively minor, Autoblog finds them significant enough to report that "the new Element is certainly an improvement over the outgoing model, at least in the looks category." Edmunds declared that the Honda 2009 Element "remains one of the most distinctive and useful shapes on the road," and TheCarConnection.com's editors agree.

 

Slight styling changes were made to the Honda Element's interior for 2009, and those carry over for 2010. Changes are basically limited to slightly different trims, materials, and switchgear, though the basic interior design remains the same. Most reviewers appreciate the Element's style inside, as ConsumerGuide praises the "simple, convenient climate and audio controls." Autoblog reports that "the Element's interior includes new color combos, titanium-look accents, and switchgear designs," while Cars.com notes the availability of "a new three-compartment overhead storage unit" on the EX and SC trims. The only major complaint regarding the interior comes from ConsumerGuide, which points out that the "hooded gauges are hard to see in some light conditions, and are partly obscured for tall drivers by the steering wheel."

 

Conclusion

 

Not everyone will agree that the 2010 Honda Element is good-looking, but style-conscious shoppers with an eye for utility will like what they see.

Christine LeBlanc surrounded by empty bins and full carts.

Old Orchard Beach, Maine 2012

A recent study finds that customers are willing to use social media for online customer service if they understood the tools better.

Check out our team in action! Here is yet another typical busy day for our hard working Customer Service team!

Why must the modern age be so difficult? Why can't I get high speed Internet without a computer science degree?

 

I'M TRYING TO RUN A 24/7 DUCK CAM HERE, ROUTER/COMCAST PEOPLE! CELEBRITY DUCKS. LIVE: ALL THE TIME. WHO GIVES A $#!% ABOUT PARIS HILTON? MY DUCK JUST SWAM IN HIS POND ON LIVE WEBCAM!

 

Why do I have to update the firmware on my router and check the Mbps and duration rate to troubleshoot it myself? Why? Why do I care if my Internet provider isn't automatically assigning me a new IP by DHCP?

 

Why? WTF? Just work.

  

...to get to the seventh floor to open up the swimming pool at the Hotel W in Chicago? 15 minutes, as it turns out. It should have opened at 6.30 am; it took several phone calls to get it

open by 6.45.

 

which is a pity, because the hotel gave me a nice welcome gift of goggles and swim cap. Amazing; I'm not sure whether it was personal or just coincidence... (I was going to write and thank the concierge for the nice gift, and I still will, but I will also include a link to this post.)

 

But they blew it by screwing up on the morning I had to leave promptly to catch a flight. As it happens, I *really* wish I had caught an earlier flight. The one I was on got diverted to Stewart Airport, and I got back to New York four hours late, sans luggage, after a series of misadventures too painful to recount.)

We ( www.crmit.com/ ) recently conducted a session in our office about Six Levels of Service, according to Ron Kaufman. This is the list : Unbelievable, Surprising, Desired, Expected, Basic and Criminal. For more information, google for it :)

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