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An insurance company explored how people “experience a near-miss accident,” and these are three (of 32) aggregated patterns of thinking. The numbers in the column to the right of each summary represent each person’s unique ID number, in case you want to trace back to the quote and the transcript to reassess or explain the context.
Practical Empathy: For Collaboration and Creativity in Your Work, Young, Indi. 2015. New York: Rosenfeld Media. rosenfeldmedia.com/books/practical-empathy/
Practical Empathy: For Collaboration and Creativity in Your Work, Young, Indi. 2015. New York: Rosenfeld Media. rosenfeldmedia.com/books/practical-empathy/
These are the same quotes that appeared earlier in this chapter, with summaries written for each concept.
Practical Empathy: For Collaboration and Creativity in Your Work, Young, Indi. 2015. New York: Rosenfeld Media. rosenfeldmedia.com/books/practical-empathy/
Both approaches are valid for different circumstances. Pick the approach your situation demands, and be willing to switch your approach for subsequent rounds when needed.
Practical Empathy: For Collaboration and Creativity in Your Work, Young, Indi. 2015. New York: Rosenfeld Media. rosenfeldmedia.com/books/practical-empathy/
As another option to gather quotes, here are the same concepts from the transcript grouped together and tagged with an identification number so this speaker's name remains private. Colors are optional here.
Practical Empathy: For Collaboration and Creativity in Your Work, Young, Indi. 2015. New York: Rosenfeld Media. rosenfeldmedia.com/books/practical-empathy/
Here are the lists that Miles wrote after the morning at work when things did not go as planned. These lists helped him feel better about how he handled things.
Practical Empathy: For Collaboration and Creativity in Your Work, Young, Indi. 2015. New York: Rosenfeld Media. rosenfeldmedia.com/books/practical-empathy/
Photo by Steve Portigal.
Doorbells, Danger, and Dead Batteries: User Research War Stories, Portigal, Steve, 2016. New York: Rosenfeld Media.
Photo by Steve Portigal.
Doorbells, Danger, and Dead Batteries: User Research War Stories, Portigal, Steve, 2016. New York: Rosenfeld Media.
Wikipedia.
Doorbells, Danger, and Dead Batteries: User Research War Stories, Portigal, Steve, 2016. New York: Rosenfeld Media.
The studied interfaces were first prototyped out on paper, and tested through two rounds. The 1st paper round focused on qualitative research to confirm the projects research assumptions. The second paper round was more qualitative, focusing on the users comprehension of the services. The final round was with live WML pages, and a physical phone.
A wonderful night at Capital One’s launch of its newest USERLab. Intros by Christian Rohrer, Scott Zimmer and lab director Pallavi Kutty. Featuring UX talks given by Jakob Nielsen and Catherine Courage
#ux #research #userresearch #userexperience
Photo by Gerry Gaffney.
Doorbells, Danger, and Dead Batteries: User Research War Stories, Portigal, Steve, 2016. New York: Rosenfeld Media.
Photo by Steve Portigal.
Doorbells, Danger, and Dead Batteries: User Research War Stories, Portigal, Steve, 2016. New York: Rosenfeld Media.