I used Comic Life to explain the user experience of a proposed solution.

Multimediale Präsentation von Erfolgsgeschichten aus dem Umweltinnovationsprogramm des Umweltbundesamtes

Directions needed. What does BV Inhibited have to do with the task at hand and money?

Userflow sketch of an app for saving the most important moments of your life

This should be one of the easiest transaction of my day, but it rarely is...

How difficult can it be: insert ticket, insert credit card, get ticket back - you're done, right...

These photos are part of the Making Life Easy project, to celebrate World Usability Day on Tuesday 14th November 2006.

The clear language is appreciated when you've had too many Arrogant Bastard Ales at the Stone Brewing Company in Escondido California.

exploring potential uses of technology that allows tagging of physical items, for the Barcode Wikipedia project at SI Camp

With hat tips to JJG, affective design, and IBM

created with ai

Spotify, a new cloud-based music service, gives users almost everything they could want. On-demand, per-track listening? Check. Social sharing? Check. A pretty interface? Check. Well, it isn't enough. All of it means nothing if users can't actually find what they're looking for.

This unaltered screenshot shows how painful it can be to find an album. (This is actually the second screen, which comes up after clicking on this artist's official page.) Users put up with headaches if they're getting something for nothing. That forgiveness goes away once they open their wallets. Put simply, as a paying member of a service, I don't expect to have to sort through duplicate albums (or, even worse, karaoke and instrumental ones). The application should take care of it for me, like the iTunes store does. Until Spotify gets this, all of its great features won't matter at all to me.