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Are you worried about the unceasingly rising operating costs? Struggling to fulfill your customers needs? Have a breath of relief! You have finally reached the place where you ought to be.
We have always remained among the most reliable and dependable business process outsourcing services providers and have embraced proven prudent processes for delivering unmatched class of services.
Contact us and stay assured and relaxed.
Today, offshore business process outsourcing has emerged as an occurrence trend. It refers to the method of obtaining employment done from another agency that is usually called offshore outsourcing service supplier. BPO is often categorised into back workplace outsourcing - which has internal business functions like human resources or finance and accounting, and front workplace outsourcing.
Back office outsourcing refers to a sub-discipline of business process outsourcing wherein onshore or offshore outsourcing companies are outsourced back-office tasks or essential non-client facing support.
Visit us: www.drajon.com.au/
Business Process Outsourcing (BPO) Conference
- Minimizing Risks, Maximizing Business Gains
24 – 26 May 2016
Satyam Solutions (P) Limited founded in 2009 and emphasizing software solutions. Satyam Solutions (P) Limited is a diverse quality service, where a rich tradition of quality oriented services is the common denominator. Cutting Edge technology – Developing it as well as putting it in use – is the mission and focal point for Satyam Solutions (P) Limited, faculty & support personnel including the information technology, BPO (Business process outsourcing) and services department. The prime objective of the company is to partner with the customer to make a positive difference in the customer's business. These are retained in letter and spirit till today.
Satyam Solutions (P) Limited is primarily involved in the development and marketing of software products and related services like training, tally services partner, tally implementation, tally customization, Tally data integration, migration, accounting software, tally cloud server, hosting, domain registration, web design, bulk SMS, IBM server, DELL, HP, HCL, SONI, cloud server, rdp server, tally online server, free classifieds, ads, search engine optimization, Google apes, Google services, custom development and support services.
Outsource IT to Philippines services, Outsource services, Philippine Business Process Outsourcing, IT Solutions provider Philippines, Offhsore BPO Web Developer, Offshore Outsourcing Staffs, Offshore Outsourcing Programmer, Outsource Virtual Assistant, Outsource PHP Staff
Business Process Outsourcing (BPO) Conference
- Minimizing Risks, Maximizing Business Gains
24 – 26 May 2016
In today’s competitive business environment, companies are continuously looking for sources of competitive advantage.
Advanced Contact Solutions’ (ACS) primary goal is to provide the “best-in-class” business process outsourcing solutions, including call center services, information technology and back room services for our clients. Since 1996, ACS has been doing this by providing a truly delightful experience for our client’s customers.
Through our domain expertise and experience, our valued clients have come to rely on us to make a significant impact in their outsourcing requirements. In true partnership with them, we build a relationship built on consistent performance, mutual trust and the spirit of win-win.
Business Process Outsourcing (BPO) Conference
- Minimizing Risks, Maximizing Business Gains
24 – 26 May 2016
All Star BPO company is one of the most leading and reliable company of Business Process Outsourcing in Pakistan for all types of business. allstarbpo.com/
Business process outsourcing, or BPO, is a business practice in which one organization hires another company to perform a task (i.e., process) that the hiring organization requires for its own business to successfully operate
Business Process Outsourcing (BPO) Conference
- Minimizing Risks, Maximizing Business Gains
24 – 26 May 2016
6 tips to drive change without going insane
Under pressure to reduce operational costs, tech chiefs are increasingly taking advantage of cheaper offshore resources and labor arbitrage. There are also similar opportunities for back office processing that can be addressed by using service providers overseas.
But offshoring doesn’t always have a happy ending for a number of reasons. So what does it take to ensure your offshoring journey isn’t a painful, bumpy ride?
Here are 6 tips to help you drive this change and not drive you insane in the process.
1. Understand pockets of resistance
Regardless of where you are in the world, there will be resistance to such change because people’s jobs are being directly affected. There will be pockets of resistance, some overt and some covert.
Sometimes this resistance won’t come to the surface until you dig deeper – it can be racially motivated but not always. I’ve seen Indian subcontinent staff resist moving to an Indian onshore provider. I’ve also seen Japanese staff resisting offshore work being moved to China.
What’s remarkable is that leaders can move from being antagonists to supporters of these change agendas over time. To be blunt, not having resistance would be strange and unnerving. As an executive, you must set the example and explain in simple terms that this is what you want and how it is aligned with your organization’s goals.
2. Set audacious goals
You can create the right pressure for yourself and your team by setting goals that will drive the change that you seek. During my first CIO assignment in Japan, I faced with a situation that required an injection of new capability.
There were no offshore services being used, only onshore and expensive Japanese partners. It all felt too ‘comfortable and clubby.’
When we benchmarked services offered by GE – the leader in business process outsourcing and offshore development – we came across their 90:90:40 metrics.
90% offshore
90% to approved vendors
40% savings
We took this and calibrated our goals to be 80:80:30
80% offshore
80% to approved vendors
30% savings
This was our goal for the first year of operations, and indeed it was ‘audacious.’ We actually achieved 80:80:20 in our inaugural year!
I also worked as a CIO at another site which had a large cost saving target. This single dimension did not translate as easily for the team and there was little buy-in from the troops. As a result, this initiative struggled to gain traction.
3. Develop vendor management capability
The current capability that you have to manage vendors will certainly need to be bolstered. How you work with an offshore provider is significantly different and takes some adjustment – regardless of whether it’s a waterfall or agile project. Technology operations roles also require new approaches for communication and interaction.
You should consider establishing a full-time team to be based offshore and work with the partner. This will create some tension for the provider that a spy is in their midst.
But I’m always concerned about how effectively these resources are being deployed – I once observed many empty workstations because staffs were watching the test cricket.
Strengthening the vendor management capability will give you confidence that your change program is progressing as planned. During its second year and beyond, you have to expect continuous improvement across your program and your vendor manager will help you drive this outcome.
4. Build a true vendor partnership
Valuable relationships take time and when you commit to them, the financial cost can be high. This is particularly true in the short-term where there is duplication of roles and knowledge transfer is required.
I recommend that you develop a strategic balanced scorecard that is agreed with both parties and has short and long-term goals, financial and non-financial metrics, and innovation and operational measures. But I’m not going to repeat all the learning’s here as I’ve covered this recently.
5. Conduct cultural training
It is incumbent on the leader to bring the team along for the ride and manage the impact of the changes on each individual. Some staff will get the opportunity to travel to India, China, the Philippines or another other location. Others won’t.
Staff will also need to adapt to differences in cultural norms and language. Each offshore team typically goes through cultural training to better understand Australian culture, language and norms. We should be asking our team to do the same.
Here’s the reason why. I once worked with an enterprise undertaking this change and there was a very anti-India feeling that I perceived. This was their first experience with offshore development and support and the underlying tension was spilling over into negative interactions.
Embracing this culture meant sponsoring Diwali parties with henna tattoo painting, Indian food and music. This is all about respect and it pays off!
6. Apply kaizen and measure success
Rome wasn’t built in a day, a neither will the offshore change agenda. Your team will need to ensure that they partner with the provider to measure and re-measure.
These metrics will be the basis for kaizen improvement that has to be integrated into the service contract, but more importantly be part of the new culture. You’ll also need to implement stronger governance and metrics to make sure things are not ‘out of sight’ and ‘out of mind.’
Remember this is an opportunity to uplift capability and not just move roles offshore.
Sataware is one of the leading Mobile App Development Company in Minneapolis MN and BPO outsourcing companies and a global brand offering reliable and result-driven BPO outsourcing solutions for overseas clients. With an office in the USA & India, we truly provide 24X7 services. Software development services and Business Process Services Both Voice and non-voice process. We’re specialist in areas such as Custom Software Development, Mobile App Development, Ionic Application Development, Website Development, E-commerce Solutions, Cloud Computing, Business Analytics, and Business Process Outsourcing (Voice and non-voice process) We believe in just one thing – ON TIME QUALITY DELIVER
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Contact Us: www.sataware.com
PGMA leads the ribbon-cutting ceremony during the inauguration of Teletech Cebu Delivery Center located along A.S. Fortuna St., Mandaue City last Friday, October 12. On her right is Vice Mayor Carlo Fortuna representing the City Government of Mandaue. Teletech a Business Process Outsourcing (BPO) Firm, has already been operating here in Cebu for about a year now but it was only formally inauggurated on Friday. The firm employs about 1,100 people, 90% of whom came from the Visayas and Mindanao.
(Photo courtesy of Philippine Information Agency-Cebu.)
sevenit.com/Software-Solutions.php
SevenIT provides customized software solutions and the experts are well trained in building software applications and customize solutions in competitive cost. They also offer Software Development Solutions and services in Gulf, Pakistan and Australia.
Business Process Outsourcing (BPO) Conference
- Minimizing Risks, Maximizing Business Gains
24 – 26 May 2016
Business Process Outsourcing (BPO) Conference
- Minimizing Risks, Maximizing Business Gains
24 – 26 May 2016
Business Process Outsourcing (BPO) Conference
- Minimizing Risks, Maximizing Business Gains
24 – 26 May 2016
BPO (Business Process Outsourcing) là khái niệm dùng để chỉ việc thuê ngoài đối tác cung cấp các dịch vụ quản lý, chăm sóc khách hàng… để giúp cho một doanh nghiệp tiết kiệm thời gian và nhân sự hơn cho các lĩnh vực kinh doanh cốt lõi.
Khái niệm về BPO.
Có thể hiểu BPO chính là việc ủy thác thác dịch vụ kinh doanh hoặc một quy trình sản xuất, quản lý nào đó. Bản chất những ngành được liệt vào danh sách BPO là những ngành cần nhiều thời gian và nhân lực nhưng không cần trình độ quá cao để thực hiện các công việc như nhân viên tổng đài, nhập liệu… Chính vì vậy, ở những quốc gia đông dân số ở khu vực Châu Á là điểm nhấn cho hoạt động cung cấp dịch vụ BPO trên thế giới. Nơi được coi là phát triển rực rỡ và mạnh mẽ nhất của BPO chính là quốc gia Philipines với dân số khá đông, nguồn lao động cũng có trình độ cao.
Xem thêm: BPO - Business Process Outsouring là gì, tương lai của BPO
Dịch vụ BPO
Bối cảnh và lịch sử ra đời BPO?Trên thế giớiTrong những giai đoạn đầu tiên, người ta không thể nhắc đến Ấn Độ như một cái tên tiêu biểu cho sự hình thành BPO nhưng sau này, người ta nhận thấy rằng người Philipines phát âm tiếng anh chuẩn hơn người Ấn, lực lượng lao động tại đây có trình độ cao hơn và đặc biệt là có sự hỗ trợ tối đa từ chính phủ nước này đã tạo điều kiện cho ngành thuê ngoài dịch vụ kinh doanh ở đây phát triển vượt bậc. Suốt từ đầu những năm 1990 đến nay, quốc gia này vẫn được xem là nơi phát triển đỉnh cao của dịch vụ BPO.
BPO tại Việt Nam
Khái niệm BPO tại Việt Nam được nhắc đến vào cuối năm 2005, nhưng theo như phân tích của IDC, đến năm 2007 mới chỉ có 17% tổ chức, doanh nghiệp tại Việt Nam cho biết đã sử dụng dịch vụ thuê ngoài. Từ đó cho đến nay, dịch vụ BPO đã phát triển như vũ bão tại Việt Nam.
Năm 2010, Việt Nam nằm trong top 30 quốc gia có chất lượng dịch vụ BPO tối ưu hàng đầu trên thế giới.
Năm 2014, BPO Việt Nam vươn lên vị trí thứ 5.
Đến năm 2016, Việt Nam vượt qua các nước lớn như Trung Quốc, Philipines, Ấn Độ và vươn lên đứng đầu bảng xếp hạng các quốc gia cung cấp dịch vụ BPO tốt nhất thế giới. Điều này có thể gây ngạc nhiên và khó tin cho một số người. Bảng tin xếp hạng BPO được công bố bởi Tập đoàn Cushman & Wakefield (C&W) danh tiếng của Mỹ.
Tiếp theo, Việt Nam là cái tên không thể nhắc đến trong lĩnh vực thuê ngoài dịch vụ dựa trên 2 yếu tố: nguồn nhân lực có kỹ năng IT tốt và tỷ lệ nhảy việc thấp.
Là một trong những đơn vị cung cấp dịch vụ BPO uy tín, chuyên nghiệp và chất lượng tại Việt Nam, Công ty Cổ phần V.B.P.O (VBPO JSC) chuyên cung cấp các dịch vụ thuê ngoài, các giải pháp chăm sóc khách hàng tại các chi nhánh trên Việt Nam: Đà Nẵng, Huế, Đắk Lắk, Hồ Chí Minh, Tiền Giang và Tokyo - Nhật Bản với cơ sở hạ tầng viễn thông hiện đại cùng đội ngũ nhân viên có kinh nghiệm nhiều năm trong các lĩnh vực cung cấp dịch vụ BPO và các giải pháp tối ưu hóa năng suất kinh doanh cho các doanh nghiệp trong thời đại chuyển đổi số và ứng dụng trí tuệ nhân tạo.
MAX BPO is one of the business process outsourcing company providing services in USA, UK, Japan & Germany . We are an ISO 27001:2013 & 9001:2015 accredited service providers company. For more information, please click on below link : www.maxbpooutsourcing.com/ .
Today, offshore business process outsourcing has emerged as an occurrence trend. It refers to the method of obtaining employment done from another agency that is usually called offshore outsourcing service supplier. BPO is often categorized into back workplace outsourcing - which has internal business functions like human resources or finance and accounting, and front workplace outsourcing.
foto buka puasa tenaga outsourcing admin KUR BRI ( kur-bri.blogspot.com) business process outsourcing in india,business process outsourcing india,outsourcing software development,information technology outsourcing. Lokasi Hotel eden kaliurang yogyakarta
Business Process Outsourcing (BPO) Conference
- Minimizing Risks, Maximizing Business Gains
24 – 26 May 2016
Business Process Outsourcing (BPO) Conference
- Minimizing Risks, Maximizing Business Gains
24 – 26 May 2016
CHENNAI, formerly Madras
Chennai, formerly Madras, is the capital city of the Indian state of Tamil Nadu. Located on the Coromandel Coast off the Bay of Bengal, it is a major commercial, cultural, and educational centre in South India, while the port of Chennai is the second largest port in India.
As of the 2011 census, the city had 4.68 million residents making it the sixth most populous city in India. The urban agglomeration, which comprises the city and its suburbs, was home to approximately 8.9 million, making it the fourth most populous metropolitan area in the country.
Although the area has been part of successive South Indian kingdoms through centuries, the recorded history of the city began in the colonial times, specifically with the arrival of British East India Company and the establishment in 1644 of Fort St George, an English settlement.
Following the independence of India, Chennai became the capital of Tamil Nadu and a hotbed of regional politics that tended to bank on Dravidian identity of the populace. Chennai had become a bustling metropolis with beautiful classical and colonial European styled buildings, lining the city’s thoroughfares.
Chennai's economy has a broad industrial base in the automobile, computer, technology, hardware manufacturing and healthcare industries. The city is India's second largest exporter of information technology (IT) and business process outsourcing (BPO) services. A major chunk of India's automobile manufacturing industry is based in and around the city and hence it is called the Detroit of India.
An important centre for Carnatic music, the city hosts the annual Madras Music Season, which includes performances by hundreds of artists. The Tamil film industry is based in Chennai.
Excerpt from Wikipedia, the free encyclopedia