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Wireframe interactions in After Effects. Still taken from a moving piece of animation created by the Urban Motion Pictures VJ group.
We removed priority settings. We have been using SimpleTicket internally for six months and less than 1% of users actually set the priority. We still have priority for internal use - i.e. by the engineers, but that is really for their uses.
This page is the default view for most users after they login for the first time.
In our new closed ticket view, works just like open ticket view, but the users can reopen tickets if they wish. We have lots of users not happy that their ticket was closed - this gives them an easy way of re-opening it.