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Drupal and Ruby on Rails solutions company Gloscon held its second annual function at Hotel Rock Regency, Ahmedabad, India www.gloscon.com/news/2009/05/11/second-annual-day-celebra...
SimpleTicket is an open source trouble ticket system written using Ruby on Rails. The system is ideal for companies with between 1 and 20 engineers.
Our idea was to build a simple ticketing system that worked. There are many features you won't find in SimpleTicket and that is why SimpleTicket is so powerful - it does less!
The first version of SimpleTicket was released early this year. In our rush to release the first version we ended up with UI that looked like crap. We are now trying to fix some of the problems with the code and UI. These are drafts of the newer UI (not a major departure, but a major cleanup). What do you think?
We decided to use the OSI GNU General Public License to release the source code. SimpleTicket was released by Spur, the company behind Architel, WeblogsWork and Big in Japan. To obtain an alternate license, customized version or support visit the SimpleTicket website for contact information
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Chris worked really hard to get the latest update of slate out to the world and on time. We set a deadline a month and a half ago and hit it. I even put in a few commits myself.
This release was centered around two sites requested of us by our VP, WVU Downloads and The Question (a blog). Instead of creating separate systems we re-tooled Resources to support WVU Downloads and added our first true component, Blogs.
There were a number of other tweaks. Check out the release notes. Overall the system feels a lot cleaner. We still have more work to do. +Chris groans+