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Apology via Google. Damn, do you guys realize how relevant this ad must compute to be to get this placement? Yikes.
Also in Airways January 2014, page 16.
San Juan - Luis Munoz Marin International (SJU / TJSJ)
Puerto Rico, February 23, 2013
Tomás Del Coro
Pinal Airpark arrival for airliner storage as the results of the devastating downturn travel impact on the airline industry due to the outbreak of the deadly coronavirus (COVID-19) global pandemic.
Departure airport: KPBI West Palm Beach, FL: Destination airport: Pinal Airpark/KMZJ.4h 21m total travel time. Distance Actual: 1,949 mi (Planned: 1,961 mi/Direct: 1,914
JetBlue was one of only a few U.S. airlines that made a profit during the sharp downturn in airline travel following the September 11, 2001 attacks.
i was stuck at JFK for more than 8 hours last night, trying to get home to LA, stuck in JetBlue hell. These iphone snaps don't do the chaos justice, must have been hundreds stranded for hours. Hot, smelly, crowded terminal. Ugh. OK, there were some rainstorms on the East Coast, but the resulting clusterfuck felt like Aeroflot meets a Guatemalan chicken bus, only they treat chickens better on those buses. I swear I'm never flying JetBlue again.
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Brand New Airbus First Fligh 14-3-2011 - Deliver 8-4-2011
Las Vegas - McCarran International (LAS / KLAS)
USA - Nevada, May 11, 2011
Photo: Tomás Del Coro
Named " Playa-way With Me"
_FX55792ex
All Rights Reserved © 2019 Frederick Roll ~ fjroll.com
Please do not use this image without prior permission
N562JB - Airbus A-320-232 - jetBlue Airways
("Blueberries" tail design)
at Ft. Lauderdale International Airport (FLL)
"The Name is Blue, JetBlue"
Dear JetBlue Customers,
We are sorry and embarrassed. But most of all, we are deeply sorry.
Last week was the worst operational week in JetBlue's seven year history. As a customer scheduled to be on one of our flights during this period, we know we let you down. Following the severe winter ice storm in the Northeast, we subjected you to unacceptable delays, flight cancellations, lost baggage, and other major inconveniences. The storm disrupted the movement of aircraft, and, more importantly, disrupted the movement of JetBlue's pilot and inflight crewmembers who were depending on those planes to get them to the airports where they were scheduled to serve you. With the busy President's Day weekend upon us, rebooking opportunities were scarce and hold times at 1-800-JETBLUE were unacceptably long or not even available, further hindering our recovery efforts.
Words cannot express how truly sorry we are for the anxiety, frustration and inconvenience that you experienced. This is especially saddening because JetBlue was founded on the promise of bringing humanity back to air travel and making the experience of flying happier and easier for everyone who chooses to fly with us. We know we failed to deliver on this promise to you last week.
We have begun implementing immediate corrective steps to regain your confidence in us as part of a comprehensive plan to provide better and more timely information to you, more tools and resources for our crewmembers and improved procedures for handling operational difficulties in the future. We are confident, as a result of these actions, that JetBlue will emerge as a more reliable and even more customer responsive airline than ever before.
Most importantly, we have published the JetBlue Airways Customer Bill of Rights—our official commitment to you of how we will handle operational interruptions going forward—including details of compensation. I have a video message to share with you about this industry leading action.
You deserved better—a lot better—from us last week. Nothing is more important than regaining your trust and all of us here hope you will give us the opportunity to once again welcome you onboard and provide you the positive JetBlue Experience you have come to expect from us.
Sincerely,
David Neeleman
Founder and CEO
JetBlue Airways
P.S. We pledge to keep you informed with more details about the implementation of our improved recovery plans in the coming weeks. There is no need to reply to this email about compensation inquiries. We will be contacting you directly by March 15.