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Brand New Airbus First Fligh 14-3-2011 - Deliver 8-4-2011
Las Vegas - McCarran International (LAS / KLAS)
USA - Nevada, May 11, 2011
Photo: Tomás Del Coro
Named " Playa-way With Me"
_FX55792ex
All Rights Reserved © 2019 Frederick Roll ~ fjroll.com
Please do not use this image without prior permission
A shot of JetBlue's awesome T5 at JFK. I'm hoping they do something cool with the original Terminal 5, which is the TWA terminal designed by Eero Saarinen. JetBlue's T5 wraps around the back of the TWA terminal; the two terminals look a little out of proportion together, but at least they didn't tear down the Saarinen terminal.
N562JB - Airbus A-320-232 - jetBlue Airways
("Blueberries" tail design)
at Ft. Lauderdale International Airport (FLL)
"The Name is Blue, JetBlue"
Dear JetBlue Customers,
We are sorry and embarrassed. But most of all, we are deeply sorry.
Last week was the worst operational week in JetBlue's seven year history. As a customer scheduled to be on one of our flights during this period, we know we let you down. Following the severe winter ice storm in the Northeast, we subjected you to unacceptable delays, flight cancellations, lost baggage, and other major inconveniences. The storm disrupted the movement of aircraft, and, more importantly, disrupted the movement of JetBlue's pilot and inflight crewmembers who were depending on those planes to get them to the airports where they were scheduled to serve you. With the busy President's Day weekend upon us, rebooking opportunities were scarce and hold times at 1-800-JETBLUE were unacceptably long or not even available, further hindering our recovery efforts.
Words cannot express how truly sorry we are for the anxiety, frustration and inconvenience that you experienced. This is especially saddening because JetBlue was founded on the promise of bringing humanity back to air travel and making the experience of flying happier and easier for everyone who chooses to fly with us. We know we failed to deliver on this promise to you last week.
We have begun implementing immediate corrective steps to regain your confidence in us as part of a comprehensive plan to provide better and more timely information to you, more tools and resources for our crewmembers and improved procedures for handling operational difficulties in the future. We are confident, as a result of these actions, that JetBlue will emerge as a more reliable and even more customer responsive airline than ever before.
Most importantly, we have published the JetBlue Airways Customer Bill of Rights—our official commitment to you of how we will handle operational interruptions going forward—including details of compensation. I have a video message to share with you about this industry leading action.
You deserved better—a lot better—from us last week. Nothing is more important than regaining your trust and all of us here hope you will give us the opportunity to once again welcome you onboard and provide you the positive JetBlue Experience you have come to expect from us.
Sincerely,
David Neeleman
Founder and CEO
JetBlue Airways
P.S. We pledge to keep you informed with more details about the implementation of our improved recovery plans in the coming weeks. There is no need to reply to this email about compensation inquiries. We will be contacting you directly by March 15.
jetBlue flight 2473 departing from New York JFK International Airport (JFK) en route to Charleston International Airport (CHS). Airbus A220-300.
Blue 100 -- JetBlue's 100th A320 leaving the Airbus Delivery Centre in Toulouse, France, for its voyage home to New York
Operated by: JetBlue Airways
Manufacturer: Airbus Model: A321
N970JB seen on flight B6458 having been diverted en route to New York (JFK) from Burbank (BUR)
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Please do not use this image without first asking for permission. Thank you.
jetBlue flight 349 cruising at 38,000 feet from Boston Logan International Airport (BOS) en route to Savannah International Airport (SAV). Embraer E190AR.
A Jetblue EMBRAER 190 waits at the gate at Boston's Logan Airport.
Embraer 190 N229JB delivered to JetBlue on 8/6/06.