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On a journey between Shrewsbury and Crewe (a train actually from Manchester to Cardiff) it was a job knowing where to sit because the train looked like it had just hosted a drunken party (and probably had on its previous journey). Nobody cleaned it up and so those poor souls paying high prices for last minute train journeys had to sit in conditions resembling a dumpster.
We flew with Royal Brunei and on return, our luggage was filthy, covered in oil and dirt. On top of that, they were damp and water had got inside. To make it all worse, these grey suitcases were brand spanking new.
On complaining to Royal Brunei, they really couldn't give a toss.