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UXINDIA2014: International Conference on User Experience Design - Day03 at MLR Convention Centre, Bangalore, India
The Dodge Durango SRT received a 2017 Wards 10 Best User Experiences award at the during the Wards Auto User Experience Conference at the Suburban Collection Showplace in Novi, MI.
Robert Kinney, Vice President of Interiors Division North America, Faurecia, speaks during the Wards Auto User Experience Conference at the Suburban Collection Showplace in Novi, MI.
2017 Wards 10 Best User Experiences award at the Wards Auto User Experience Conference at the Suburban Collection Showplace in Novi, MI.
UXINDIA2014: International Conference on User Experience Design - Day03 at MLR Convention Centre, Bangalore, India
Images from the Artificial Intelligence Demystified event held on February 27, 2018 at WebMD's offices in New York City and hosted by the New York City chapter of the User Experience Professonals Association.
UXINDIA2014: International Conference on User Experience Design - Day03 at MLR Convention Centre, Bangalore, India
User experience work often comes down to compromise. You do your best to produce nice things under timelines and budgets. This often involves tradeoffs. Spend a little more here to make the experience better. Save some here but add work for users. In these situations, Giles Colborne, in his wonderful newish book, reminds us to admit to ourselves that we're making tradeoffs. It's too easy to write off a fix, literally, with a notification.
The folks who run the federal student loan repayment program recently overhauled their account management system and made one of these tradeoffs (as seen in this notification message). To me, it was a poor calculation. They could fix the system so it withdraws money from user accounts on due dates. Instead, just tell users not to worry that their accounts will display as past-due (every month) for one day. The whole approach puts the pain (of seeing an error message, of worrying about being past-due, of having to read this long paragraph) on the user. Why? Something tells me this is one of the situations where users will notice your compromise. How couldn't they?
UXINDIA2014: International Conference on User Experience Design - Day03 at MLR Convention Centre, Bangalore, India
Phil Ventimiglia, Engineering and Product Manager, Car Multimedia Bosch, speaks at the Wards Auto User Experience Conference at the Suburban Collection Showplace in Novi, MI.
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Attendees view winning vehicles during the Wards Auto User Experience Conference at the Suburban Collection Showplace in Novi, MI.
pictures from wednesday: user experience day. guests, speakers and location.
pictures from wednesday: user experience. guests, speaker & location.
Running a user experience workshop for a client helps us understand the touch points that customers and staff experience. It's low tech - postitnotes, markers, sweets - and it's the conversation that counts
The Audi S5 Sportback received a 2017 Wards 10 Best User Experiences award at the during the Wards Auto User Experience Conference at the Suburban Collection Showplace in Novi, MI.