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Casey Stern and Chipper Jones speak onstage at SiriusXM's "Town Hall" with Chipper Jones at Decatur First Baptist Church on April 8, 2017 in Decatur, Georgia.
shot by // wesley arnold
gear // 5d mk iii + 24+70II
Meet and greet with Shailene Woodley and Theo James during SiriusXMs Entertainment Weekly Radio Special with the cast of 'Divergent' at SiriusXM Studio on March 20, 2014 in New York City.
Meet and greet with Shailene Woodley and Theo James during SiriusXMs Entertainment Weekly Radio Special with the cast of 'Divergent' at SiriusXM Studio on March 20, 2014 in New York City.
LOS ANGELES, CA - AUGUST 27: Singer Hilary Duff attends SiriusXM Hits 1's The Morning Mash Up Broadcast at SiriusXM Studios on August 27, 2014 in Los Angeles, California. (Photo by Chelsea Lauren/Getty Images for SiriusXM)
SiriusXM's Town Hall with the cast of Black Panther hosted by SiriusXM's Sway Calloway on February 13, 2018 in New York City
Actors <> of X-MEN: DAYS OF FUTURE PAST participate in the SiriusXM Town Hall at SIRIUS XM Studio on May 21, 2014 in New York City.
Friday was gorgeous in Portland. Simply gorgeous.
Like many others, I decided to partake in the beautiful weather and headed outside where I just sat and listened to the King, Howard Stern. It was glorious.
I was listening to Howard on demand on the SiriusXM app on my iPod as I do when I'm at the gym, doing chores around home, or simply soaking up some sunny vitamin D. Once I've got Howard going, I can keep doing whatever I'm doing forever.
Unless of course, when I'm burning myself to a crisp.
So there I was, hanging on every word of Howard's excellent interview with Louis C.K., when I started feeling a bit toasty. I thought fine, I'll take my singed self inside before I overdo it and pick up where I left off the next day.
The next day, yesterday, I grabbed my iPod, slapped on my headphones and headed straight for my chores. The Louis C.K. interview didn't skip a beat from the day before and I was gonna knock out some serious cleaning.
And then Howard and Louis C.K. vanished.
Huh? Where'd they go?
There was still plenty of juice in my iPod. I didn't bump the volume and I was listening on demand so it couldn't be a wi-fi issue. Then I looked at 'My Downloads' in the app and there weren't any. I was puzzled.
WHERE DID THEY GO?
I poked around the app then jumped on Twitter.
SiriusXM hadn't tweeted about any known issues. A search of Twitter revealed that I wasn't the only one that had lost my downloaded shows. The tweets that I saw seemed as puzzled as I was.
I tweeted SiriusXM but of course they didn't respond.
What's going on?!?
At some point - I *think* it was just as I started listening - the app updated itself. I've seen it do this several times before so I didn't think anything of it. The way the app updates is annoying but it's never resulted in failure.
Until this time.
Not only were my downloads gone, I also couldn't listen live.
I was pissed. But I was also panicked.
They can't take Howard away. Can they?
I poked around in the app a few more times yesterday. Surely they had to know something was broken and they'd fix it. Not yesterday. I tried it again this morning. Nope.
This was bad. I had chores to do and sunny rays to catch later. I needed The Stern Show.
Then I saw my iPad laying there so thought I'd give it a try. I could tell the Sirius app had already updated on its own so I crossed my fingers and found the shows I was looking for. I took a deep breath and tapped to see if I could download them.
It was working!
I ran to my iPod but still nothing there so I did the ol' 'when all else fails' thing and deleted the app and reinstalled it.
STILL nothing.
Poke, poke, poke…
Bingo!
Never in a million years could I recreate the steps I took to get the thing working again.
And never in a million years should anyone need to. If someone had been doing their job, none of this would've ever happened.
MAJOR. FAIL.
The SiriusXM app is free. The service is not. The people that use the app are subscribers. And there are MANY of us using this app to receive the content that we pay for.
We expect that content to be available. Always.
If something catastrophic happens and we can't access that content, they sure as hell better communicate there's an issue. But, of course, SiriusXM didn't.
MAJOR! FAIL!
Apps are a part of life now for both end-users and content providers. Sometimes, a big part of life.
Best practices exist. One being, TEST THE DARNED THING. If you have a large audience for your app over the weekend, don't push the update out on Friday night.
Use you're freakin' heads!
The image above is of the ratings that I noticed when I reinstalled the app. They aren't good. Generally speaking though, the app has worked fine for me. It could be better but I'm thrilled that it exists at all. Today however, review after review was from furious Howard Stern fans all saying the same thing: they hated the app, their downloads disappeared, and they'd had enough.
We all know the last part isn't true, as once a Stern fan, always a Stern fan, but Sirius isn't making any friends here. When Howard's contract is up, all these fans will go with him. Stuff like this app update fiasco is one more nudge out the door for a lot of paying customers.
Bottom line, SiriusXM doesn't seem to care. And if they don't care, why should we after Howard's gone?
Patti LaBelle (L) and Gayle King participate in the SiriusXM Town Hall at the SiriusXM Studio on May 22, 2014 in New York City.
SiriusXM’s The Pulse and the St. Augustine Amphitheatre proudly welcomed the return of alternative pop rock veterans O.A.R. on “The Mighty O.A.R. Summer Tour” with American Authors and Huntertones on Saturday, June 15, 2019 and Jacob Ross was in St Augustine with My9oh4 keeping our Music fans #LockedIN. Stay #active with LockedIN Magazine.