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Sys Admin consultant and technical trainer Heather Stern, of Starshine Technical Services, at the 2009 IDG OpenSource World Expo in San Francisco.
SimpleTicket is an open source trouble ticket system written using Ruby on Rails. The system is ideal for companies with between 1 and 20 engineers.
Our idea was to build a simple ticketing system that worked. There are many features you won't find in SimpleTicket and that is why SimpleTicket is so powerful - it does less!
The first version of SimpleTicket was released early this year. In our rush to release the first version we ended up with UI that looked like crap. We are now trying to fix some of the problems with the code and UI. These are drafts of the newer UI (not a major departure, but a major cleanup). What do you think?
We decided to use the OSI GNU General Public License to release the source code. SimpleTicket was released by Spur, the company behind Architel, WeblogsWork and Big in Japan. To obtain an alternate license, customized version or support visit the SimpleTicket website for contact information
Based on a simple low-quality smartphone (HTC Wildfire) photo taken at Winterkunstkabinett at Gallery Nomad facebook.com/gallerynomadberlin in Berlin.