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Customers are essential for any business to survive. A business needs to be transparent in the services it provides and reviews from customers help potential customers make informed decisions, on whether or not to avail of the services
renegadeworks.com/online-reputation-reviews-statistics/
Consumers use online reviews to make purchasing decisions. This can work for or against small businesses. This will work against small businesses if they are not actively monitoring their online reviews, or are delivering a poor customer experience. However, it can pay off over and over for businesses that take the time to deliver a great experience and work to build a great online reputation. And the numbers prove this. Here are the core statistics behind online reviews.
Online customer reviews appear to be a great avenue for grabbing consumer’s attention and increasing sales.
In today’s world, nothing is more important to a company’s health than managing your brand’s reputation.
Do you know? Even a few negative reviews can cost your business a good number of customers. And in case of small business owners the impact of such defamatory reviews is even more as they are already struggling to enhance their customer base.
So, if you have been underestimating the power of Online reviews... its time to think again!
How social media influences where we go, what we eat, and how we explore—plus tips to use it for inspiration without losing authenticity
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