ITIL 4 introduces additional guidance to ensure practitioners understand the core principles and concepts such as "value" and "outcomes." Get ITIL4 Foundation certified to integrate various frameworks & approaches into the service management operating models. Visit bit.ly/2RUQjEP to learn more.

#itilcertified #itil4 #itil4foundation #itservicemanagement #itilframework #axelos #itiltraining #itilfoundation #itilcertification #trainingcourse #onlinetraining #certification #certificationplanner #itilv4 #peoplecert

The Incident Management Process – ITIL Framework

How does Incident Management work?

Incident Management is responsible for managing the life cycle of an incident, starting from Incident Definition, creation till closure. Incident Management process is structured to manage Incidents reported ma...

www.ukbitsolutions.com/blog/the-incident-management-proce...