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KLAX (Los Angeles International Airport) - 27 DEC 2018

 

"Gulfstream Seven Papa Sierra" climbing out from RWY 25L en route to Savannah Hilton Head International Airport (KSAV).

Diesel technicians at Kenworth Gold locations will have achieved the highest levels of certification under new and more rigorous factory certification standards for PACCAR MX series engines. Plus, these dealerships will be well-stocked with high-quality PACCAR MX engine parts.

The Kenworth PremierCare(R) Gold Certified program, announced at the 2015 American Trucking Associations Management Conference and Exhibition in Philadelphia, offers enhanced service and customer support at participating Kenworth dealers in the United States and Canada. The PremierCare Gold Certified program helps customers easily identify Kenworth dealer location that offer a superior level of service.

A remote work setup for customer service consisting of a telecom headset and laptop.

Extended evening hours on weekdays and extended hours on the weekends are also a requirement for certification in the Kenworth Gold Certified program.

The Kenworth PremierCare ExpressLane is one of the key elements to become a Gold Certified dealer. Each Gold Certified Kenworth dealer will have dedicated ExpressLane technicians to support quick diagnosis and estimated repair time and cost.

The Kenworth PremierCare ExpressLane is one of the key elements to become a Gold Certified dealer. Each Gold Certified Kenworth dealer will have dedicated ExpressLane technicians to support quick diagnosis and estimated repair time and cost.

The Kenworth PremierCare Roadside Assistance program (1-800-KW-ASSIST) is another element of the Kenworth Gold Certified program.

If there is ever an emergency on the road, the Kenworth PremierCare Roadside Assistance call center - (1-800-KW-ASSIST) - helps the driver or fleet manager work through the issue to get trucks back on the road as soon as possible. The Roadside Assistance program is another element of the Kenworth Gold Certified program. The call center and Gold Certified Kenworth dealers work together to do away with trucks sitting in the queue and drivers waiting for an estimate. Each Gold Certified Kenworth dealer will have dedicated ExpressLane technicians to support quick diagnosis and estimated repair time and cost.

Customer Service Think Tank hosted by Dell

Customer Service Think Tank hosted by Dell

Customer Service Think Tank hosted by Dell

Customer Service Think Tank hosted by Dell

Customer Service Think Tank hosted by Dell

Customer Service Think Tank hosted by Dell

The rate smiley's are all positive.

Customer Service Think Tank hosted by Dell

Customer Service Think Tank hosted by Dell

Customer Service Think Tank hosted by Dell

Customer Service Think Tank hosted by Dell

Customer Service Think Tank hosted by Dell

Customer Service Think Tank hosted by Dell

From right, Dent P. Curtis and his son, Alan, rely on Kenworth Sales Company's after-the-sale support, led by the Salt Lake City location, for the Kenworth trucks they run. Alan, through his company, A.C. Trucking, operates a small fleet of of five Kenworth trucks. Alan's fleet includes a new Kenworth T680 76-inch sleeper with a PACCAR MX-13 engine purchased through sales representative Scott Bair at the Salt Lake City dealership. Dent manages a fleet of 125 trucks, including 40 Kenworth T680 76-inch sleepers with PACCAR MX-13 engines. Photos courtesy: D.P. Curtis and A.C. Trucking.

Customer Service Think Tank hosted by Dell

Customer Service Think Tank hosted by Dell

Customer Service Think Tank hosted by Dell

Customer Service Think Tank hosted by Dell

Customer Service Think Tank hosted by Dell

Customer Service Think Tank hosted by Dell

Customer Service Think Tank hosted by Dell

Customer Service Think Tank hosted by Dell

Customer Service Think Tank hosted by Dell

Customer Service Think Tank hosted by Dell

Dell Customer Support Think Tank - Austin

Halbersleben Trucking hauls a variety of different freight in dry van and refrigerated trailers across the continental United States, with a focus on the Western United States and Upper Midwest regions. The company runs a fleet of 60 trucks that are predominantly Kenworth, including 20 Kenworth T680s with 76-inch sleepers and PACCAR MX-13 engines purchased from Kenworth Sales Company-Salt Lake City. Based in Salt Lake City, Halbersleben also has a large Phoenix operations hub and a terminal in Boise, Idaho, and maintains a strong presence in South Dakota and Minnesota. Photo courtesy: Kenworth Sales Co. and Halbersleben Trucking.

Halbersleben Trucking hauls a variety of different freight in dry van and refrigerated trailers across the continental United States, with a focus on the Western United States and Upper Midwest regions. The company runs a fleet of 60 trucks that are predominantly Kenworth, including 20 Kenworth T680s with 76-inch sleepers and PACCAR MX-13 engines purchased from Kenworth Sales Company-Salt Lake City. Based in Salt Lake City, Halbersleben also has a large Phoenix operations hub and a terminal in Boise, Idaho, and maintains a strong presence in South Dakota and Minnesota. Photo courtesy: Kenworth Sales Co. and Halbersleben Trucking.

Customer Service Think Tank hosted by Dell

Customer Service Think Tank hosted by Dell

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