I experienced the worst airline service last night ever. Due to a thunder storm flights were significantly delayed. However, having finally boarded, we taxied to the end of the runway with 4 flights ahead of us in the take off cue, just to be told that we had now missed the city's midnight take-off curfew and that we will have to return back to the terminal building along with 30+ other flights (most long haul). Arriving back at the gate, we had to wait for it to be opened and for us to disembark. Back in the terminal chaos reigned! There were almost no staff to be seen and the few that were still there were aggressive, uncooperative, uninformed and shutting down their counters because they have reached a 12 hour work day. At passport control, there was one desk open trying to deal with 10,000 tired and frustrated passengers. Having worked our way through the gates we arrived in an utterly deserted arrival/departure hall. Not a single desk manned. At 01.00 we were all left to fend for ourselves with no accommodation, food or water arrangements made for passengers. I captured a number of images that I hope will convey the juxtoposed service promise and delivery. I fully understand that there are rules and laws, but this event is a shaming indictment of zero disaster planning by the Lufthansa management and Board of Directors. Shame on you. This is a case of staff rights placed ahead of customer service and safety. This is a case of passengers treated as 'Untermensch'!. Most airlines manage to provide a reasonable service under normal conditions but differentiate themselves from others in how they deal with the unexpected. The ensuing chaos last night showed up Lufthansa and the Frankfurt Airport Authorities for what they truly are - sub-mediocre, negligent and wanting!

I experienced the worst airline service last night ever. Due to a thunder storm flights were significantly delayed. However, having finally boarded, we taxied to the end of the runway with 4 flights ahead of us in the take off cue, just to be told that we had now missed the city's midnight take-off curfew and that we will have to return back to the terminal building along with 30+ other flights (most long haul). Arriving back at the gate, we had to wait for it to be opened and for us to disembark. Back in the terminal chaos reigned! There were almost no staff to be seen and the few that were still there were aggressive, uncooperative, uninformed and shutting down their counters because they have reached a 12 hour work day. At passport control, there was one desk open trying to deal with 10,000 tired and frustrated passengers. Having worked our way through the gates we arrived in an utterly deserted arrival/departure hall. Not a single desk manned. At 01.00 we were all left to fend for ourselves with no accommodation, food or water arrangements made for passengers. I captured a number of images that I hope will convey the juxtoposed service promise and delivery. I fully understand that there are rules and laws, but this event is a shaming indictment of zero disaster planning by the Lufthansa management and Board of Directors. Shame on you. This is a case of staff rights placed ahead of customer service and safety. This is a case of passengers treated as 'Untermensch'!. Most airlines manage to provide a reasonable service under normal conditions but differentiate themselves from others in how they deal with the unexpected. The ensuing chaos last night showed up Lufthansa and the Frankfurt Airport Authorities for what they truly are - sub-mediocre, negligent and wanting!

I experienced the worst airline service last night ever. Due to a thunder storm flights were significantly delayed. However, having finally boarded, we taxied to the end of the runway with 4 flights ahead of us in the take off cue, just to be told that we had now missed the city's midnight take-off curfew and that we will have to return back to the terminal building along with 30+ other flights (most long haul). Arriving back at the gate, we had to wait for it to be opened and for us to disembark. Back in the terminal chaos reigned! There were almost no staff to be seen and the few that were still there were aggressive, uncooperative, uninformed and shutting down their counters because they have reached a 12 hour work day. At passport control, there was one desk open trying to deal with 10,000 tired and frustrated passengers. Having worked our way through the gates we arrived in an utterly deserted arrival/departure hall. Not a single desk manned. At 01.00 we were all left to fend for ourselves with no accommodation, food or water arrangements made for passengers. I captured a number of images that I hope will convey the juxtoposed service promise and delivery. I fully understand that there are rules and laws, but this event is a shaming indictment of zero disaster planning by the Lufthansa management and Board of Directors. Shame on you. This is a case of staff rights placed ahead of customer service and safety. This is a case of passengers treated as 'Untermensch'!. Most airlines manage to provide a reasonable service under normal conditions but differentiate themselves from others in how they deal with the unexpected. The ensuing chaos last night showed up Lufthansa and the Frankfurt Airport Authorities for what they truly are - sub-mediocre, negligent and wanting!

I experienced the worst airline service last night ever. Due to a thunder storm flights were significantly delayed. However, having finally boarded, we taxied to the end of the runway with 4 flights ahead of us in the take off cue, just to be told that we had now missed the city's midnight take-off curfew and that we will have to return back to the terminal building along with 30+ other flights (most long haul). Arriving back at the gate, we had to wait for it to be opened and for us to disembark. Back in the terminal chaos reigned! There were almost no staff to be seen and the few that were still there were aggressive, uncooperative, uninformed and shutting down their counters because they have reached a 12 hour work day. At passport control, there was one desk open trying to deal with 10,000 tired and frustrated passengers. Having worked our way through the gates we arrived in an utterly deserted arrival/departure hall. Not a single desk manned. At 01.00 we were all left to fend for ourselves with no accommodation, food or water arrangements made for passengers. I captured a number of images that I hope will convey the juxtoposed service promise and delivery. I fully understand that there are rules and laws, but this event is a shaming indictment of zero disaster planning by the Lufthansa management and Board of Directors. Shame on you. This is a case of staff rights placed ahead of customer service and safety. This is a case of passengers treated as 'Untermensch'!. Most airlines manage to provide a reasonable service under normal conditions but differentiate themselves from others in how they deal with the unexpected. The ensuing chaos last night showed up Lufthansa and the Frankfurt Airport Authorities for what they truly are - sub-mediocre, negligent and wanting!

I experienced the worst airline service last night ever. Due to a thunder storm flights were significantly delayed. However, having finally boarded, we taxied to the end of the runway with 4 flights ahead of us in the take off cue, just to be told that we had now missed the city's midnight take-off curfew and that we will have to return back to the terminal building along with 30+ other flights (most long haul). Arriving back at the gate, we had to wait for it to be opened and for us to disembark. Back in the terminal chaos reigned! There were almost no staff to be seen and the few that were still there were aggressive, uncooperative, uninformed and shutting down their counters because they have reached a 12 hour work day. At passport control, there was one desk open trying to deal with 10,000 tired and frustrated passengers. Having worked our way through the gates we arrived in an utterly deserted arrival/departure hall. Not a single desk manned. At 01.00 we were all left to fend for ourselves with no accommodation, food or water arrangements made for passengers. I captured a number of images that I hope will convey the juxtoposed service promise and delivery. I fully understand that there are rules and laws, but this event is a shaming indictment of zero disaster planning by the Lufthansa management and Board of Directors. Shame on you. This is a case of staff rights placed ahead of customer service and safety. This is a case of passengers treated as 'Untermensch'!. Most airlines manage to provide a reasonable service under normal conditions but differentiate themselves from others in how they deal with the unexpected. The ensuing chaos last night showed up Lufthansa and the Frankfurt Airport Authorities for what they truly are - sub-mediocre, negligent and wanting!

I experienced the worst airline service last night ever. Due to a thunder storm flights were significantly delayed. However, having finally boarded, we taxied to the end of the runway with 4 flights ahead of us in the take off cue, just to be told that we had now missed the city's midnight take-off curfew and that we will have to return back to the terminal building along with 30+ other flights (most long haul). Arriving back at the gate, we had to wait for it to be opened and for us to disembark. Back in the terminal chaos reigned! There were almost no staff to be seen and the few that were still there were aggressive, uncooperative, uninformed and shutting down their counters because they have reached a 12 hour work day. At passport control, there was one desk open trying to deal with 10,000 tired and frustrated passengers. Having worked our way through the gates we arrived in an utterly deserted arrival/departure hall. Not a single desk manned. At 01.00 we were all left to fend for ourselves with no accommodation, food or water arrangements made for passengers. I captured a number of images that I hope will convey the juxtoposed service promise and delivery. I fully understand that there are rules and laws, but this event is a shaming indictment of zero disaster planning by the Lufthansa management and Board of Directors. Shame on you. This is a case of staff rights placed ahead of customer service and safety. This is a case of passengers treated as 'Untermensch'!. Most airlines manage to provide a reasonable service under normal conditions but differentiate themselves from others in how they deal with the unexpected. The ensuing chaos last night showed up Lufthansa and the Frankfurt Airport Authorities for what they truly are - sub-mediocre, negligent and wanting!

© I m a g e D a v e F o r b e s

Engagement 2,500+

Spotted in Greenock , must be owned by a now-disgruntled 'former' passenger.

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or CARAMELO............a la Reversed.

SELF.

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this is a huge PROTEST about the TERRIBLE Customer Services @ the SPANISH CONSULATE in London...............in fact, WHAT CUSTOMER SERVICES ??? They don't give ANY.

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1- They don't give the right information so you waste your time forced to visit them several times.

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2- when you ask them questions they look as if you are BOTHERING them...........so they answer very abrupt as if they are upset.

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3- They MUST change their appointment system to make it more convenient for their customers who have JOBS and no time to waste.......instead their appt system is designed to make it more convenient for LAZY THEMSELVES........i mean, who wants to make appointments via mails @ times that are inconvenient anyway ??

OR worse, how about appts WRITING BY LETTER ????loooooooooooooooooooooooooooooooooooooooooooool

HAVE YOU HEARD OF a more direct approach..............have you heard of something called PHONES ?????????

AND HOW ABOUT ANSWERING THEM TOO ??? :)

..

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4- this is a message to that ignorant person they have @ their door as SECURITY person ??????? LOL

this is THE UNITED KINGDOM, madam (i'll call her madam to call her something)............and in the United Kingdom customers DEMAND good customer services and we also have more rights than she obviously thinks WE DO !!!!

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5- to that UNHELPFUL man they have for STAFF working there............can you improve your grammar and communication skills and stop BARKING MAD at people instead ?????? You sound like A DOG !!!

the man @ the queue only asked you if you closed on Sundays ?? AS you wrongly gave him an appointment for a.............SUNDAY !!!!!!!

He didn't ask you for your BANK CARD pin number DETAILS for goodness sake !!!!!

uhhmm.........NO good LISTENING skills either...........i see.....

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6- YOU ARE SUPPOSED TO BE REPRESENTING SPAIN ??? I DON'T THINK SO...........the Spain I know are HELPFUL, HAPPY PEOPLE who gives service with a SMILE !!!!

AND i KNOW SO............COS i'M ONE OF THEM...............

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7- I wish more Spanish Consulates were opened SOON with more entuthiastic, helpful, and energetic staff

cos I'd avoid to come to this one in A SHOT......and like the PLAGUE !!!!

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MAYBE being jobless............would make them think twice before speaking......or barking.

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8- To that security "person" again at the door.............GO TO THE BRITISH EMBASSY and take notes to how to treat HUMAN BEINGS....with politeness............First class SERVICE !!!!

cos that's how i know that what you are giving is THIRD CLASS..............from the 60's.......no, make that from the DARK AGES..........IN FACT, THE DINASOURS come to my mind !!!!!

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This place is OUTRAGEOUS............and a further investigation should take place FROM THE SPANISH AMBASSADOR !!!!!!.

. See below how many COMPLAINTS people have made regarding this AWFUL PLACE !!!!!!!

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I mean, if a SIMPLE Passport Renewal is taking me TWO visits and I still need to do A THIRD ONE.......WHY?? because all i neeed now is an IMPOSSIBLE appointment .......I must request one via the internet, then they must write back (the guy doesn't even know when !!! ......(btw, I have all the documents, photos and money needed already)....

HOW LONG DOES IT TAKE FOR A VISA

THEN ?????????????????????????????????????????????????????

FOR GOODNESS SAKE !!!!!!!!!!!!!!

..............some people need a lesson in good customer relations. Spain needs tourists to help its economy and people........and they (at this Spanish Embassies) are not going to attract them in this RUDE way ..............no way !!!!!!

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¡Olé!

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I experienced the worst airline service last night ever. Due to a thunder storm flights were significantly delayed. However, having finally boarded, we taxied to the end of the runway with 4 flights ahead of us in the take off cue, just to be told that we had now missed the city's midnight take-off curfew and that we will have to return back to the terminal building along with 30+ other flights (most long haul). Arriving back at the gate, we had to wait for it to be opened and for us to disembark. Back in the terminal chaos reigned! There were almost no staff to be seen and the few that were still there were aggressive, uncooperative, uninformed and shutting down their counters because they have reached a 12 hour work day. At passport control, there was one desk open trying to deal with 10,000 tired and frustrated passengers. Having worked our way through the gates we arrived in an utterly deserted arrival/departure hall. Not a single desk manned. At 01.00 we were all left to fend for ourselves with no accommodation, food or water arrangements made for passengers. I captured a number of images that I hope will convey the juxtoposed service promise and delivery. I fully understand that there are rules and laws, but this event is a shaming indictment of zero disaster planning by the Lufthansa management and Board of Directors. Shame on you. This is a case of staff rights placed ahead of customer service and safety. This is a case of passengers treated as 'Untermensch'!. Most airlines manage to provide a reasonable service under normal conditions but differentiate themselves from others in how they deal with the unexpected. The ensuing chaos last night showed up Lufthansa and the Frankfurt Airport Authorities for what they truly are - sub-mediocre, negligent and wanting!

I experienced the worst airline service last night ever. Due to a thunder storm flights were significantly delayed. However, having finally boarded, we taxied to the end of the runway with 4 flights ahead of us in the take off cue, just to be told that we had now missed the city's midnight take-off curfew and that we will have to return back to the terminal building along with 30+ other flights (most long haul). Arriving back at the gate, we had to wait for it to be opened and for us to disembark. Back in the terminal chaos reigned! There were almost no staff to be seen and the few that were still there were aggressive, uncooperative, uninformed and shutting down their counters because they have reached a 12 hour work day. At passport control, there was one desk open trying to deal with 10,000 tired and frustrated passengers. Having worked our way through the gates we arrived in an utterly deserted arrival/departure hall. Not a single desk manned. At 01.00 we were all left to fend for ourselves with no accommodation, food or water arrangements made for passengers. I captured a number of images that I hope will convey the juxtoposed service promise and delivery. I fully understand that there are rules and laws, but this event is a shaming indictment of zero disaster planning by the Lufthansa management and Board of Directors. Shame on you. This is a case of staff rights placed ahead of customer service and safety. This is a case of passengers treated as 'Untermensch'!. Most airlines manage to provide a reasonable service under normal conditions but differentiate themselves from others in how they deal with the unexpected. The ensuing chaos last night showed up Lufthansa and the Frankfurt Airport Authorities for what they truly are - sub-mediocre, negligent and wanting!

Dispatch details of your HT Coupon Subscription ( Coupon Number : 40901062 ) message received on 6 April 2015

Dear Mr. Firoze,

This is with reference to your below email regarding your HT Subscription coupons bearing coupon Number : 40901062 .

We would like to inform you that the coupons have been dispatched via India Post, airway bill number : EA733097584IN from our end on 01-APR-15. As per the current status, the shipment is In Transit. Please be assured that the coupons will be delivered at the earliest.

​

Regret for all the inconvenience caused.

Best Regards,

Hajra

Team Hindustan Times

I sent a message today

Hi this is to inform you that today is 10 April and I have not received my coupons ,, I would suggest you send me a new lot or cancel my subscription.. I cant take it anymore

Thanks

Firoze Shakir

update .. 13 April 2015

Dear Mr. Shakir,

We understand from your email, that the HT Subscription coupons bearing coupon Number : 40901062 are not received at your end.

We will ensure the necessary investigation is done at our end. The investigation with the courier partners will take some time and hence request you to bear with us till then.

Best Regards,

Vaibhav

Team Hindustan Times

update 16 April 1 .00 pm

I spoke to their departmental head , now they are investigating why the Indian Postal Services have failed to deliver my coupons ,, sadly they still defend their company but not the shoddiness and lethargic attitude ,, its because I sent them mail that I wanted to talk to their Senior that he called me ,, I can still assure myself being the oldest Subcriber of Hindustan Times .. their house is not in order and their Subscription Department Sucks Big..

I am really sorry that I read Hindustan Times ,, touted as No1 Paper of Mumbai with bad after sales service ,,,

Message received From HT Team 16 April 2015

Dear Mr. Shakir,

Greetings!!!

We will take this matter with INDIA POST to track your coupons and confirm the correct delivery or recall them if undelivered. This usually takes 20 working days. Meantime we would request you to ask your vendor to start delivering Hindustan Times to you. Rest assured we will follow up to ensure a timely closure and get your coupons delivered to you.

Best Regards,

Vaibhav

Team Hindustan Times

I get my coupons ....21 April 2015

My message to Hindustan Tiimes

I had gone to the Post Office Bandra and given my hand written complain to the Post Master ..

After an hour the post man arrived with my coupons he said they were accidentally put in the box of 502 and si I got the coupons

Thanks

I am sure whatever your idea of being partner with Indian Posts maybe fine in rural areas but had you used a corier service I would have not gone through so much stress and pain

I hope you understand ,, you will if you step into my shoes .. of a senior citizen

Take Care

Firoze Shakir

Man playing pool comes outside and was upset that I was supposedly taking his picture.

viewthestory.com/viewer/?c=1000&p=t&quality=high

(Pike) We have the technology to break the Warp barrier, but still can't get good service for our lousy cable system.

I experienced the worst airline service last night ever. Due to a thunder storm flights were significantly delayed. However, having finally boarded, we taxied to the end of the runway with 4 flights ahead of us in the take off cue, just to be told that we had now missed the city's midnight take-off curfew and that we will have to return back to the terminal building along with 30+ other flights (most long haul). Arriving back at the gate, we had to wait for it to be opened and for us to disembark. Back in the terminal chaos reigned! There were almost no staff to be seen and the few that were still there were aggressive, uncooperative, uninformed and shutting down their counters because they have reached a 12 hour work day. At passport control, there was one desk open trying to deal with 10,000 tired and frustrated passengers. Having worked our way through the gates we arrived in an utterly deserted arrival/departure hall. Not a single desk manned. At 01.00 we were all left to fend for ourselves with no accommodation, food or water arrangements made for passengers. I captured a number of images that I hope will convey the juxtoposed service promise and delivery. I fully understand that there are rules and laws, but this event is a shaming indictment of zero disaster planning by the Lufthansa management and Board of Directors. Shame on you. This is a case of staff rights placed ahead of customer service and safety. This is a case of passengers treated as 'Untermensch'!. Most airlines manage to provide a reasonable service under normal conditions but differentiate themselves from others in how they deal with the unexpected. The ensuing chaos last night showed up Lufthansa and the Frankfurt Airport Authorities for what they truly are - sub-mediocre, negligent and wanting!

Message sent to Hindustan Times Mumbai This Morning

My name is Firoze Shakir

I am a blogger and a poet

I stay at Bandra Reclamation

I paid by cheque and almost a month now I have not received my coupons

I sent two messages to HIndustan Times through my Twitter timeline

I am disappointed with your service and your attitude

I would request you to cancel my subscription you have no respect for old time subscribers

Thank you

My number

Firoze Shakir

Your Subscription Department SUCKS BIG TIME

My second message sent to them today ..

I got your message on my mobile phone but let me inform you I have not received the coupons .

Please cancel my subscription I have been a subscriber since almost 9 years I stopped subscribing to DNA Times Of India Midday thinking that HT was the only one for me .. but your service sucks the guy who took my check did not give me his number or I would have called him the last message I got from you all was my request was being processed.

If its possible please cancel my subscription I am not going to track and run after the postal authorities I am a senior citizen 62 years old ..

Thanks

Firoze Shakir

update 6 April 2015

Firoze Shakir ‏@firozeshakir 9m9 minutes agoMumbai, Maharashtra

@htTweets I have been subscribing to HT for 9 years and they have the shittiest incompetent subscription dept not got my coupons 1 month now

0 retweets0 favorites

Firoze Shakir ‏@firozeshakir 5m5 minutes agoMumbai, Maharashtra

@htTweets it is sad she says she is not authorized to put me on to her senior all I want is cancel my suscription give my money to the poor

Firoze Shakir ‏@firozeshakir 7m7 minutes agoMumbai, Maharashtra

@htTweets This is my fourth tweet to HT and you guys suck big time your customer care does not put me onto a senior

Firoze Shakir ‏@firozeshakir 6m6 minutes agoMumbai, Maharashtra

@htTweets how can you be so insensitive and how can you have such customer care beats me www.flickr.com/photos/firozeshakir/2539717748/ …

I am really shocked at the working of your subscription dept they dont transfer my call to a senior person

i mean how do you epect me to read Hindustan Times with such an experience ,

Firoze Shakir

These passengers had to wait another 5 or so years before relief was at hand to rescue them from low frequency overcrowded buses and long queues.

In this instance there was pathetic 30 minute frequency ration-given by WMPTE to travellers between Walsall and New Invention (service 341).

This was why deregulation of bus services (26 October 1986) was necessary, at least so far as Walsall was concerned.

Park Street, Walsall, September 1981.

1981(sept)-LongQueuesInTheRain,ParkStWalsall,12J81g

I experienced the worst airline service last night ever. Due to a thunder storm flights were significantly delayed. However, having finally boarded, we taxied to the end of the runway with 4 flights ahead of us in the take off cue, just to be told that we had now missed the city's midnight take-off curfew and that we will have to return back to the terminal building along with 30+ other flights (most long haul). Arriving back at the gate, we had to wait for it to be opened and for us to disembark. Back in the terminal chaos reigned! There were almost no staff to be seen and the few that were still there were aggressive, uncooperative, uninformed and shutting down their counters because they have reached a 12 hour work day. At passport control, there was one desk open trying to deal with 10,000 tired and frustrated passengers. Having worked our way through the gates we arrived in an utterly deserted arrival/departure hall. Not a single desk manned. At 01.00 we were all left to fend for ourselves with no accommodation, food or water arrangements made for passengers. I captured a number of images that I hope will convey the juxtoposed service promise and delivery. I fully understand that there are rules and laws, but this event is a shaming indictment of zero disaster planning by the Lufthansa management and Board of Directors. Shame on you. This is a case of staff rights placed ahead of customer service and safety. This is a case of passengers treated as 'Untermensch'!. Most airlines manage to provide a reasonable service under normal conditions but differentiate themselves from others in how they deal with the unexpected. The ensuing chaos last night showed up Lufthansa and the Frankfurt Airport Authorities for what they truly are - sub-mediocre, negligent and wanting!

"Do I understand you correctly?" I incredulously asked the earnest young man on the phone. "AT&T will MAIL me a new receiver to replace the broken one. I will have to install your device myself?" "Yes, maam. It's easy. Just put it on top of the old one and move the connections to the new one. Since this is Saturday, you will receive it on Monday. Is there anything else I can help you with?" I guess not.

But wait, boys and girls - it gets even more bizarre. When the new receiver arrives on TUESDAY, the paperwork informs me that I should not install it until after 8pm as it will not be "activated" until then. Silly me, I thought sending AT&T $145 a month meant I was "activated." Okay, I call up Uverse technical support wading through the robot's BS. I was assured by another young tech that " it was already activated - just plug it in. Sorry for your trouble." Then I asked if I really had to find the nearest participating UPS store and take the broken receiver and my account info there to return it. "Well, you will avoid a charge on your bill if you return it within 10 days." WHAT??? Asked to speak to a supervisor; put on hold; asked if I wanted a call-back. No, thank you. "Does AT&T still have any department remotely resembling "customer service" I ask. "Let me connect you." After failing to make my complaint understood by the first level. "Please transfer me to a supervisor." Another hold session listening to AT&T lecture me about texting and driving; urge me to resolve my issues online; and various sales pitches. Finally, I'm told "I'm sorry. The supervisor is busy with another customer. You can leave a message if you want to." At this point I decide to quit throwing my time down a bottomless pit and bid her "Good night."

p.s. After installing the new receiver, all I saw was a message that the "Client needs to be initialized." until 8:00.

Welcome to the 21st century school of customer relations. Weigh the importance of one 43 year customer against the flood of younger clients. Younger clients that grew up learning that any device at any time is more important than whoever or whatever is there - wedding, movie, or funeral. We all understand that don't we? They view the necessity of cable and computer connection with the same importance that my generation placed on washing machines. So. if one customer is unhappy, the sheer mass of humanity insisting on the services as if it was life-support - not entertainment - then it's financially foolish to pay any attention to her. They have already had my money for a long time.

Welcome to ____. How may I help you? {give me money.)

New contract from AT&T. for iPhone SIX months later, they don't know my name! Every one I called gets the old owners name instead of mine, so they hang up. AT&T say they are powerless, (I happen to agree that they are clueless!) and it may take up to a year to get it corrected, (smile). Am I talking to Lily Tomlin here? They suggested both that I could call my database of clients and friends and "help" them get my number corrected manually in their phone, and also I could take it up with the FCC. OK friends, I think this may take a couple years, so if you get a call from Elderidgeannama, know it is me..and then hang up! Have others of you had this same problem? MANY of my facebook friends have.

ALEXANDER MINI = GOOD

This is the second run in I have had with South Bay MINI and I have had quite enough. My first encounter was with a tire blowout which I tried hard to forget. This time I had a leaky tire which was not holding air. I purchased the 5 year tire insurance with MINI so they have to replace bad tires but it has to be done at the MINI dealer. Fine. I work near South Bay MINI so it shouldn't be bad, right?

This is how it went:

I call them up and tell them I have a bad tire

They ask me how they can help me

I tell them I would like my tire looked at because it's flat and won't hold air

They say does this mean you want a service appointment?

I say yes and try to keep my patience

They tell me they have an appointment on Friday at 11am

I tell them I can drop the car off at 10am for them to look at 11am

They tell me this is not okay and that I must bring the car at 11am and no earlier

I try to explain that I have patients scheduled from 10am-4pm so I can bring it before or after

They tell me then I will have to schedule for next week

I ask them why it is a problem for me to leave the car in the parking lot for one hour prior to the appointment

They say "one time a customer did that and he got mad at us"

I told them I would not get mad at them and can they please help me out here

They said "we only have one mechanic"

I asked them why this was relevant to my situation

They said they had to talk to the supervisor

I waited on hold

They said the supervisor told me to bring the car in at 11

I reiterated that I could not bring the car in at 11 but I could drop it off at 10

They said that this is not allowed

I tell them that I think it is ridiculous that I cannot leave the car in the parking lot for 1 hour while the car waits for its appointment

They say so we will schedule you for 11am

I say that I will call Alexander MINI because even though I have to drive an extra hour it is worth it to deal with helpful intelligent people

So I call Alexander MINI and of course they say "sure, bring the car in any time, we only need about 10 minutes to put the car on the rack and see what the problem is."

Unfortunately I got off work late and couldn't get there in time, so I stopped off at Just Tires near work and they found a nail in my tire and pulled it out and patched up the tire for me.

Goddamn South Bay MINI. I have heard nothing but bad things about them.

Written on a train that doesn't seem in any state to provide any service. Lydney Junction. Lydney. Gloucestershire.

If you're in the mood for some fun, I would recommend that you go to Engen on the corner of Main Rd and Protea Road in Claremont (see the map for this picture) and start taking pictures of random things.

I love seeing computer monitors displaying things they shouldn't be displaying in public - you know, error messages, blue-screens etc. Or in this case, a blank desktop with a right-click menu. This monitor usually loops movie trailers.

While taking this picture, I got the evil eye from a stocky woman wearing an all-important "Steers Manager" shirt (and I use the term "woman" very loosely). I would have taken a photo of her, but I was afraid that she might beat me up.

So I asked her if I could help her, seeing as though she was giving me the eye. Apparently you're not allowed to take photos in the vicinity. To which I inquired as to which vicinity she was referring.

According to her, It's Engen policy(*) that photos are not allowed to be taken in the area. When asked where these policies were so that I could read them, she told me that she would have to print them out.

Sorry, but If your policies aren't on public display, I'm not really going to be in a mood to obey them.

*Policy: A course of action, guiding principle, or procedure considered expedient, prudent, or advantageous. In other words, "rules that they follow" I don't remember signing any document agreeing to those rules.

Oh and I can't find any policy referring to photography in the vicinity of an Engen Service Station on the net. If you can, please put it in the comments.

(Pike) Spock, this is a grave crisis for the entire Federation. All entertainment channels have failed. This could tear apart the very fabric of the Federation.

(Spock) Yes Captain we must work at once to solve this problem.

Caledonia’s Car Show

Aurora Colorado May 30th, 2011

This is our first season attending Car Shows and Cruise In’s around the Denver area. We are learning which shows are good and which shows we will not be revisiting next year. This show was beyond disappointing and not for the amount or quality of cars which participated (outstanding vehicles) or the fact it was free to participate.

For several reasons we will not return or advise anyone in our club (over 230 members) to participate in the future.

1.Basically we all parked in the back lot of the restaurant, which would not have been all that bad had the restaurant at the least provided a DJ or some kind of music to entertain the guests. The live band was on the front deck of the restaurant and could not be heard in the back lot. There were no booths for food or drinks, no music, no nothing!

2.After a few minutes it was apparent that all the restaurant owners wanted was for the car owners to provide a show for the restaurant and purchase food and drinks and get nothing in return. It’s not uncommon for restaurants to host shows, but normally they offer participants a food and or drink discount or at the very least donate a portion of the proceeds to a local charity. In this case the greedy owners offered no discount or donation.

3.We were not offered a table on the deck to see and hear the band, although there were lots of seat available. It was apparent they did not have enough staff to wait of guests so we had to sit inside. How disappointing is that!

4.Our restaurant experience was only slightly saved by the quality of the smoked brisket sandwich. Our waitress was rude and forgetful and our food took over and hour to arrive at the table. We spent most of the car show trying to get something to eat. In over an hour she never came back and refilled our Ice Tea…and when we finally did get her attention she only brought us a small carafe that held enough tea for two people when had four people at the table with empty cups.

5.The list could go one, but this is a good recap.

S:t Görans Sjukhus (hospital). I am furious at this hospital - we seem to have two opposing ideas of what customer service is. Somebody made a small mistake (probably me) reading handwriting a 27 as a 29. So I arrived for my appointment on the 29'th, instead of the 27'th, to have my cast removed and a final Xray. I was in mental misery after a little over 12 weeks of this thing getting in my way and preventing many of my nornal activities, like exercise. (I'm wearing the cast because I broke the scaphoid bone in my hand in a bicycle crash (another bicyclist hit me!).)

I beeged that they spent the 5 minutes to remove the cast and the , maybe, ten minutes to re-xray. But there was no f-ing way they would fitr me in even though the did "fit me in" the day the accident happened. Nobody was willing to spend a tiny extra effort to help this patient who was near suicidal to get this f-ing cast off. Instead I was told I had to wait anoth five days. This whole accident ordeal has been a nightmare and has required me to go to this hospital 5 times. Each of those times took at least 4 hours not including commute time. On the day it occurred, I was in the hospital 6 hours. It was five hours before I got xray'ed. Apparently custower service is not on the priority list of socialized medicine. Low cost is. At none of those times was I given a choice of appointment times, and only once was I given a choice of appointment days. I come when they say come.

I am extremely inconvenienced by the cast so every additional unnecessary day is absolute misery. So when the refused to bother the 10 to 15 minutes to take care of me, I simply became very angered and you dear Flickr wanderer, are reading my wrath.

On a related note, I have had chest pains several times in my life which were all determined not to be a heart problem. In the US, was was rushed immediately into a room and instrumented, given an IV, and had a crowd of three or four around me within minutes. I went to a medial place in Stockholm, not a hospital to be fair, and stepped up to the counter and compliend of chest pains. She told me I had to "take a number and wait." Turns out I had a viral thing and it turns out I had excellent care when I finally graduated to the cardiac unit at Södersjukhuset some 5 hour later. But getting there is a saga of low cost: from the usage of a post-it to write my symptoms on to the slowly improving level of competence of the people I saw: some sort of low end nerse, then a higher nurse, then a regular doctor, and then a doctor who is "more experienced." Some things that I am used to upon entry into any medical office were not done: weighing me, for example.

View On Black

Overpriced meal deal (2019)

Llegamos en la madrugada a Xilitla y teníamos reservaciones en este hotel. Nos recibieron muy mal y comenzó una discusión por cuántas noches teníamos que pagar, y al final nos terminaron corriendo. En la plaza nos dijeron que la señora del hotel ya tiene fama de mal humorada, así que nunca lleguen a este hotel!

We had reservations at this hotel, and when we arrived the lady was very angry and the service was awful. We didnt stay there. Outside, at the plaza, some people told us the lady has a bad reputation in town, so never go there! There are other options in Xilitla =D

After 2 phone calls, 2 hours of driving, and approximately 2 gallons of gas I should be holding a new Canon Digital Rebel XTi. Instead I have these… photos of the location I was sent to under the premise that I could *actually* pick up my delivery here rather than have it left on my doorstep.

I don’t think it’s fair that I have to sign the clause stating that FedEx will not be liable for any loss or damage that results from the shipment being left “as requested” when such delivery is the only option.

The evening unfolds as follows:

6:12pm

Arrive home after work and call FedEx (per instructions on the door tag) inquiring about alternatives to having my package left on my porch. Was told that I could go to their facility at 7600 S Santa Fe in Houston, TX to retrieve it. I asked if there was a phone number I could call to confirm that my package was there (and not still out on a delivery truck) and get driving directions, but was informed that 1.800.GoFedEx is the only number they have. (Translation: The only number they give out.) I was ensured that the package would be there and they would be open (closing at 8pm).

6:55pm

Arrive at 7600 S Santa Fe. Prospects do not look good. Knock on doors, ring door bells, look for signs of life… Nothing. Just one man operating a forklift for the pottery place next door.

7:00pm

Call FedEx again. Explain the situation. Am told that I can go to 7600 S Santa Fe… Explain that I AM at that location and that there is no sign of life… The representative tries to call the Houston location, but no one answers. I’m told that nothing can be done… that I can sign the door tag for home delivery. (Really? Does he think I didn’t consider this before driving across town?)

7:20pm

Leave Santa Fe business park. Jaded. Plan to post on Flickr.

8:00pm

Arrive home empty-handed.

Bottom line: Just be straight with me. Don’t pretend your service is better than it is.

FedEx Home Delivery has earned it place on my boycott list… Right next to Office Max.

Can you spot how this photo illustrates the horrible service at the new Waffle House in Tech Square?

ETA: I've since been back, and the service is no longer horrible.

(Pike) Mr.Sulu please assist Mr.Spock in the repairs to this unit.

On Wednesday, I had some time to kill before meeting a friend, so I wandered around Carnaby Street. I discovered Camellia's Tea House in Kingly Court and upon entering this place I though: Wow, what a cute little place! Lots of different teas for sale and a cosy atmosphere, reminiscent of a garden somewhere in the countryside.

First thing I saw upon entering was a sign, announcing that photos are not allowed. This puzzled me a bit, but hey-ho, if they don't understand what free marketing is and want to act cheap, no-one can stop them. I sat down and ordered a really nice white tea. Their menu was very extensive - that's what I like though, at least when it comes to tea. The tea tasted fantastic and being there on my own, having all this time to myself, I started to text chat to a friend using my phone.

After about 10 minutes of me sipping delicious tea, looking at what other tea I could get after this one, and texting my friend, the (I assume) owner stopped by and asked me what was I doing. I said "What do you mean?" She said "You aren't taking pictures of our menu, are you?" I said - "no, I am chatting to my friend (I even showed her the whatsup app convo) and looking at the menu because I am here for the first time and I really like this place and the selections of teas on offer". She then said with a stern face "Well, do not take any pictures, because everything in our menu has a copyright (whaat??!) and you could take the pictures and then copy our menu". I sat there, with my mouth open, unable to answer. Then she added, "are you finished with the menu?". I replied, "I am not sure, as I thought to try some other tea..." (by this time I wasn't even sure I want to sit in the place anymore) and she replied "so you ARE finished". I said "I guess so". She then took the menu away and left, leaving me again unable to say something, sitting there with my mouth open in disbelief. I quickly drank the rest of the cup and left the place, with a very bad taste in my mouth.

What the hell? This was the first, AND LAST time I visited Camellia's Tea House. I don't know if Camellia is the owner's name, if so, she should change it to Cactus or something. The place wasn't exactly packed at 4.30 in the afternoon and now I know why.

193,238 items / 1,539,561 views

i use a service

that fucks me

at its door

my ass

blood and gore

after all i am

in their

sanctimonious

eyes nothing

but a whore

so they fuck me

all the more

at Vodafone

Bandra Hill Road store

a pain as its

essence and core

washed ashore

luckily

coupon no 66

diabetic

dehydrated

high blood pressure

did not hit the floor

no water no first aid

my pain

as a poet

i out pour

raped sodomized

emotionally

by their staff

no i wont be

anymore

i have decided

to give up

the mobile phone

before i die

once again

at their store

i promise

i made to

myself

as a blogger

i swore

system sucks

main hoon kamzor

paisa main deta hoon

kotwal date

kahe man hoon chor

Vodafone Care

I reiterate that your Bandra Hill Road Vodafone office is the worst badly managed badly infra structured office , no seating arrangement no space to stand and the staff conceited arrogant brutally self centered ..

I hate this office for the way they treated me is merely an understatement.. they sit on their fat asses not even bothering to get up to help an old lady or a pregnant woman Muslims are treated like a piece of shit , specially those clad in burkha as a photographer I saw this all but I did not shoot this as I respect your privacy..

Yes Vodafone Bandra Kiosk Bandra Hill Road sucks ..

And I mean it.. a hundred times over..

11 June 2011

Pike to Enterprise, have Lt.Sulu beam down to this location.

Samsung Technician Takes Rs 225 Service Charge Without Checking My LCD TV

We will never buy a Samsung Product nor accept it even if it is given to us Free .. There was a problem with our Samsung LCD TV the guy said we had to change the speakers and we did that after paying Rs 734 Invoice number 121761 dtd 28 April 2014 and now again the new speakers are giving us trouble ,,after barely 5 months .

We contacted Samsung they sent a technician without checking the TV he says I think the Motherboard is gone and you will have to replace by paying Rs 5000 ,,he took a service charge for visiting our house Rs 225. today.

We have had a Toshiba Tv that lasted us over 20 years without failing us and this Samsung Tv has been giving us problem from the day we bought it ,,

Model No LA 22C350DIMXL

SERIAL NO 1783ZNZ800868N

Technician Abbas 188B

We are totally dissatisfied with Samsung Customer Care attitude insensitivity .. and they have no respect for their clients .. they just want to make money at all costs and that is why in my Family we will never ever use a Samsung Mobile phone too..

Firoze Shakir International Blogger Photographer

Mumbai 15 October 2014

www.samsung.com/in/info/contactus.html#

sent this to their support and CEO

The motto for all Hyde Park customer service.

It's not like I ask for you, McDonald's employees, to put something extra on my cheeseburger. I'm asking to LEAVE EVERYTHING OFF BUT MUSTARD.

Your solution? To put everything on it but mustard, stick your little "Double-Checked For Accuracy" sticker on there, and serve to me as I give you the benefit of the doubt that it actually was "double-checked for accuracy".

So the fact that it is slathered in ketchup, onions & pickles and no mustard can only mean the following:

a.) You are not bright enough to get an order correct.

b.) You just stuck the sticker on there without actually checking it.

c.) You don't care.

d.) All of the Above.

Considering we had to get the combos only because they couldn't understand that we only wanted the burger and fries (no drink), I'm going to pick d.) All of the Above.

"World Famous" Duffy's and The Bowery aka "The 8th Wonder of the World". A restaurant/ bar establishment that has been there for decades. Definitely not my kind of spot, hah.

Duffy's & The Bowery

Downtown Myrtle Beach

South Carolina

(Sulu) Captain, I'm afraid this unit cannot be repaired. We have nothing on the Enterprise that will work either.

A very rude and unpleasant lady works here, the Bernard Black of ice-cream sellers. Buy your ice creams at one of the many other shops around the harbour.

Ok so let's continue this story on #hypershop.

a repair that should take only a few days to complete is now in its 5th week and after countless mails that stay unanswered and a few phone calls we finally got an answer.

"We will send everything back on Monday"

We thought "pffff finally"

But much to my horror, surprise etc. today we got this in the mail.

Thanks #hypershop

But where is my battery?

So we have to pay for import duties, vat etc. and we still don't have our product back from repairs. Let's go into week six and see if they manage to do what they promised.

I hope hypershop will at least send the battery back in a way that we don't have to pay again. Otherwise I could have better trashed the device. (Yeah import duties are not cheap).

#badservice #hyper #hyperjuice.

Ps

I don't complain a lot. But this is really bad.

This is the floor at the New Hartford, NY Outback Steakhouse.

Up until today I ate there 2-4 times a month for the past year and a half.

Today my wife and I walked in, on the way to our table we heard other tables complaining amongst themselves about the service and once seated we overheard the table next to us discussing how they sent back their food.

We ordered drinks, I had coffee. The waitress brought coffee that was hot, along with sugar and cream, but not a spoon to stir with. No spoons on the table either. 15 min wait for her to come back, now the coffee is cold. order cheese fries and bloomin burger, get cheese fries. while eating the fries, 3 or 4 flies attack our table, getting all over our food. after an hour and ten minutes wait, our food arrives. My "medium well" burger was burnt, dry as sand, and smelled like it was picked out of the dumpster from 3 days ago. At that point I called over the manager, had her take my food off the bill, paid (after another half an hour wait) then got the hell out of there. They just lost a lifetime customer because their waitress and cook were high as a kite.

This is the floor at the New Hartford, NY Outback Steakhouse.

Up until today I ate there 2-4 times a month for the past year and a half.

Today my wife and I walked in, on the way to our table we heard other tables complaining amongst themselves about the service and once seated we overheard the table next to us discussing how they sent back their food.

We ordered drinks, I had coffee. The waitress brought coffee that was hot, along with sugar and cream, but not a spoon to stir with. No spoons on the table either. 15 min wait for her to come back, now the coffee is cold. order cheese fries and bloomin burger, get cheese fries. while eating the fries, 3 or 4 flies attack our table, getting all over our food. after an hour and ten minutes wait, our food arrives. My "medium well" burger was burnt, dry as sand, and smelled like it was picked out of the dumpster from 3 days ago. At that point I called over the manager, had her take my food off the bill, paid (after another half an hour wait) then got the hell out of there.

They just lost a pair of lifetime customers because their waitress and cook were both high as kites.

I could no more carry this tray successfully than I could fly. Our little waitress balancing this tray was delightful! She said I could photograph her as long as I did not put her on badservice.com! She was smart, funny, and attentive. A perfect combination. I am pretty sure Hadley deservedly tipped her extravagantly

odc: cafe

The blank display in Loughborough Market place is not a result of breakdown or poor maintenance, its a result of spending cuts...

"A bus timetable service giving real-time information to passengers in Leicester and Leicestershire has ended. The Star Trak system was turned off across the city and county on 31 January 2011. The move came after bus operator Arriva Midlands, which has launched a new bus timetable, decided at the beginning of January to withdraw from the system. The city council decided it would no longer be viable to operate the system without the participation of Arriva."

Full text here...

www.leicester.gov.uk/your-council-services/transport-traf...

The future of this system has been uncertain since Nottingham City Council left the Star Trak consortium in October of last year.

Of all the bus operators in my experience, Arriva offers the worst level of service. Quite often services would be missed, then the old '2 turn up at once' situation would happen. I can see why they withdraw from the consortium.

When brands disrespect their customers' time