IAVE Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

Panel: Case study of Transformative Impact: Randstad and VSO.

Speakers: Marina Illerhues VSO partnership manager, Randstad (burgundy dress, blonde hair, black jacket, third from left), Dawn Hoyle country Director Tanzania (black top and green and white skirt, second from left on panel), Merle van den Heuvel HR Business Partner EMEA, Randstad Sourceright (blue dress, long brown hair, far left of panel), panel is moderated by Diane Solinger Director of communications and culture, SumUX, Google (far right of panel, grey blouse, black jacket, blonde hair tied back)

IAVE Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

'Measuring Impact and Reporting Results'

speakers: Eva Halper; Director Corporate Citizenship Credit Suisse, (black dress, sat on left, shoulder length hair)

Julia Prats Romeu; Project Manager Volunteering 'La Caixa' foundation. (black trouser suit, long brown hair, sat on right)

IAVE Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

Panel: Case study of Transformative Impact: Randstad and VSO.

Dawn Hoyle country Director Tanzania (black top and green and white skirt) and Merle van den Heuvel HR Business Partner EMEA, Randstad Sourceright (blue dress, long brown hair)

IAVE Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

Plenary: Corporate volunteering in International Development.

Speakers: Ian Millor Department for International Development (DFID) (burgundy tie, dark grey suit, far left of panel) Lucy Kozmova Knowledge Exchange Contract Manager VSO (female, long hair, black and white dress, sat far right). Panel moderated by Paul Phillips Private Sector Partnerships Lead, VSO (sat centre, white shirt, pale grey suit)

IAVE Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

Panel: Case study of Transformative Impact: Randstad and VSO.

Dawn Hoyle country Director Tanzania (black top and green and white skirt) and Merle van den Heuvel HR Business Partner EMEA, Randstad Sourceright (blue dress, long brown hair)

IAVE Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

VSO Event staff.

IAVE Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

'Measuring Impact and Reporting Results'

speakers: Eva Halper; Director Corporate Citizenship Credit Suisse, (black dress, sat on left, shoulder length hair)

Julia Prats Romeu; Project Manager Volunteering 'La Caixa' foundation. (black trouser suit, long brown hair, sat on right)

IAVE Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team. Panel discussion 'what is transformative impact?' with Scott Desmarais (black jacket, white shirt, male, third from left on panel) Exeutive Director Strategic Partnerships VSO, Marta Gil Ibanez 9pink jacket, far left of panel, female) Director La Caixa Volunteer Association, Fundacion Bancaria 'La Caixa' , Sophi Tranchell (black jacket, glasses, female, second from left on panel) MBE Group CEO Divine chocolate and panel is moderated by Kenn Allen (white hair, male, blue jacket, glasses far right of panel), Interim Executive Director IAVE

IAVE Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

Panel: Case study of Transformative Impact: Randstad and VSO.

Speakers: Marina Illerhues VSO partnership manager, Randstad (burgundy dress, blonde hair, black jacket), Dawn Hoyle country Director Tanzania (black top and green and white skirt), Merle van den Heuvel HR Business Partner EMEA, Randstad Sourceright (blue dress, long brown hair)

IAVE Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

Panel: Case study of Transformative Impact: Randstad and VSO.

Speakers: Marina Illerhues VSO partnership manager, Randstad (burgundy dress, blonde hair, black jacket, third from left), Dawn Hoyle country Director Tanzania (black top and green and white skirt, second from left on panel), Merle van den Heuvel HR Business Partner EMEA, Randstad Sourceright (blue dress, long brown hair, far left of panel), panel is moderated by Diane Solinger Director of communications and culture, SumUX, Google (far right of panel, grey blouse, black jacket, blonde hair tied back)

Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

Breakout session 'Volunteering to Advance Youth Employability'

Speakers: Sarah-Jane Littleford Head of responsible Business, Fujitsu Global Delivery. (standing, speaking)

Anthony Harte SVP Head of Philanthropy, EMEA, Bank of America. (sat head of table, to the left, back to camera)

Brij Bali, Head of Operations, Takatof, Emirates Foundation. (sat head of table, centre)

Moderator: Wendy Osborne, Senior Consultant, IAVE (Sat head of table to the right)

Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

Breakout session 'Volunteering to Advance Youth Employability'

Speakers: Sarah-Jane Littleford Head of responsible Business, Fujitsu Global Delivery. (far left, seated, back to camera)

Anthony Harte SVP Head of Philanthropy, EMEA, Bank of America. (standing, centre)

Brij Bali, Head of Operations, Takatof, Emirates Foundation. (second from right)

Moderator: Wendy Osborne, Senior Consultant, IAVE (far right)

Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team. Panel discussion 'Voice of the volunteer'. Miles Eddowes Lead for open innovation, crop sciences and the global science centre at Reading, Mondelez International (far left of panel, dark jacket, male, brown hair). Stefanie Arbolino Transactional accounting Manager the Walt Disney Company (second left of panel, purple shirt, female) and Sana Ali Key Account manager at MSD (black jacket and shirt, long dark hair, female, third from left on panel). The panel is moderated by Chris D'Souza Global Client Experience Technology Leader EY (brown jacket, white shirt, male, beard, seated far right of panel)

IAVE Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

Networking coffee breaks. Delegates chat with each other with goody bags.

IAVE Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

Panel: Case study of Transformative Impact: Randstad and VSO.

Speakers: Marina Illerhues VSO partnership manager, Randstad (burgundy dress, blonde hair, black jacket, third from left), Dawn Hoyle country Director Tanzania (black top and green and white skirt, second from left on panel), Merle van den Heuvel HR Business Partner EMEA, Randstad Sourceright (blue dress, long brown hair, far left of panel), panel is moderated by Diane Solinger Director of communications and culture, SumUX, Google (far right of panel, grey blouse, black jacket, blonde hair tied back)

IAVE Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

'Measuring Impact and Reporting Results'

speakers: Eva Halper; Director Corporate Citizenship Credit Suisse, (black dress, far left shoulder length hair)

Tom Levitt; Independent Writer and Consultant (male, stands at podium and sat third from left)

Julia Prats Romeu; Project Manager Volunteering 'La Caixa' foundation. (black trouser suit, long brown hair, second from left)

IAVE Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

Plenary: Corporate volunteering in International Development.

Speakers: Ian Millor Department for International Development (DFID) (burgundy tie, dark grey suit, far left of panel) Lucy Kozmova Knowledge Exchange Contract Manager VSO (female, long hair, black and white dress, sat far right). Panel moderated by Paul Phillips Private Sector Partnerships Lead, VSO (sat centre, white shirt, pale grey suit)

IAVE Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

Panel: Case study of Transformative Impact: Randstad and VSO.

Speakers: Marina Illerhues VSO partnership manager, Randstad (burgundy dress, blonde hair, black jacket, third from left), Dawn Hoyle country Director Tanzania (black top and green and white skirt, second from left on panel), Merle van den Heuvel HR Business Partner EMEA, Randstad Sourceright (blue dress, long brown hair, far left of panel), panel is moderated by Diane Solinger Director of communications and culture, SumUX, Google (far right of panel, grey blouse, black jacket, blonde hair tied back)

IAVE Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

'Measuring Impact and Reporting Results'

speakers: Eva Halper; Director Corporate Citizenship Credit Suisse, (black dress, far left shoulder length hair)

Tom Levitt; Independent Writer and Consultant (male, stands at podium and sat third from left)

Julia Prats Romeu; Project Manager Volunteering 'La Caixa' foundation. (black trouser suit, long brown hair, second from left)

Panel moderated by Hattaya (Und) Wongsaengpaiboon VSO Country Manager, Thailand. (white shirt with patterns, female, sat far right)

IAVE Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

Panel: Case study of Transformative Impact: Randstad and VSO.

Speakers: Marina Illerhues VSO partnership manager, Randstad (burgundy dress, blonde hair, black jacket, third from left), Dawn Hoyle country Director Tanzania (black top and green and white skirt, second from left on panel), Merle van den Heuvel HR Business Partner EMEA, Randstad Sourceright (blue dress, long brown hair, far left of panel), panel is moderated by Diane Solinger Director of communications and culture, SumUX, Google (far right of panel, grey blouse, black jacket, blonde hair tied back)

IAVE Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

Group portrait: The corporate partnership team at VSO

IAVE Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

'Wrap up and look ahead to 2020' Raaida Mannaa, manager, Global Advocacy and partnerships, IAVE, adresses delegates regarding highlights from the session 'volunteering for the sustainable development goals' (SDG's) that Raaida moderated.

IAVE Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

'Measuring Impact and Reporting Results'

speakers: Eva Halper; Director Corporate Citizenship Credit Suisse, (black dress, far left shoulder length hair)

Tom Levitt; Independent Writer and Consultant (male, stands at podium and sat third from left)

Julia Prats Romeu; Project Manager Volunteering 'La Caixa' foundation. (black trouser suit, long brown hair, second from left)

Panel moderated by Hattaya (Und) Wongsaengpaiboon VSO Country Manager, Thailand. (white shirt with patterns, female, sat far right)

Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

Breakout session 'Volunteering to Advance Youth Employability'

Brij Bali, Head of Operations, Takatof, Emirates Foundation. (left of frame, blue suit, bald head, glasses)

Moderator: Wendy Osborne, Senior Consultant, IAVE (female, glasses, short hair, talking, right of frame)

IAVE Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

Panel: Case study of Transformative Impact: Randstad and VSO.

Speakers: Marina Illerhues VSO partnership manager, Randstad (burgundy dress, blonde hair, black jacket, third from left), Dawn Hoyle country Director Tanzania (black top and green and white skirt, second from left on panel), Merle van den Heuvel HR Business Partner EMEA, Randstad Sourceright (blue dress, long brown hair, far left of panel), panel is moderated by Diane Solinger Director of communications and culture, SumUX, Google (far right of panel, grey blouse, black jacket, blonde hair tied back)

Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

Breakout session 'Volunteering to Advance Youth Employability'

Brij Bali, Head of Operations, Takatof, Emirates Foundation. (left of frame, blue suit, bald head, glasses)

Moderator: Wendy Osborne, Senior Consultant, IAVE (female, glasses, short hair, talking, right of frame)

Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

Breakout session 'Volunteering to Advance Youth Employability'

Brij Bali, Head of Operations, Takatof, Emirates Foundation. (left of frame, blue suit, bald head, glasses)

Moderator: Wendy Osborne, Senior Consultant, IAVE (female, glasses, short hair, talking, right of frame)

IAVE Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

'Measuring Impact and Reporting Results'

Tom Levitt; Independent Writer and Consultant (male, stands at podium and sat third from left)

Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

Breakout session 'Volunteering to Advance Youth Employability'

Brij Bali, Head of Operations, Takatof, Emirates Foundation. (left of frame, blue suit, bald head, glasses)

Moderator: Wendy Osborne, Senior Consultant, IAVE (female, glasses, short hair, talking, right of frame)

IAVE Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

'Measuring Impact and Reporting Results'

speakers: Eva Halper; Director Corporate Citizenship Credit Suisse, (black dress, far left shoulder length hair)

Tom Levitt; Independent Writer and Consultant (male, stands at podium and sat third from left)

Julia Prats Romeu; Project Manager Volunteering 'La Caixa' foundation. (black trouser suit, long brown hair, second from left)

Panel moderated by Hattaya (Und) Wongsaengpaiboon VSO Country Manager, Thailand. (white shirt with patterns, female, sat far right)

IAVE Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

'Wrap up and look ahead to 2020' .

Brij Bali, Head of Operations, Takatof, Emirates Foundation, adresses delegates at the end of the days sessions.

IAVE Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

'Wrap up and look ahead to 2020' Wendy Osborne, Senior Consultant, IAVE adresses delegates with highlights from the breakout session she moderated titled' Volunterring to Advance Youth Employability'

IAVE Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

'Wrap up and look ahead to 2020' Wendy Osborne, Senior Consultant, IAVE adresses delegates with highlights from the breakout session she moderated titled' Volunterring to Advance Youth Employability'

IAVE Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

'Wrap up and look ahead to 2020' Wendy Osborne, Senior Consultant, IAVE adresses delegates with highlights from the breakout session she moderated titled' Volunterring to Advance Youth Employability'

Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team. Panel discussion 'Voice of the volunteer'. Miles Eddowes Lead for open innovation, crop sciences and the global science centre at Reading, Mondelez International (far left of panel, dark jacket, male, brown hair). Stefanie Arbolino Transactional accounting Manager the Walt Disney Company (second left of panel, purple shirt, female) and Sana Ali Key Account manager at MSD (black jacket and shirt, long dark hair, female, third from left on panel). The panel is moderated by Chris D'Souza Global Client Experience Technology Leader EY (brown jacket, white shirt, male, beard, seated far right of panel)

IAVE Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

Plenary: Corporate volunteering in International Development.

Speakers: Ian Millor Department for International Development (DFID) (burgundy tie, dark grey suit, far left of panel) Lucy Kozmova Knowledge Exchange Contract Manager VSO (female, long hair, black and white dress, sat far right). Panel moderated by Paul Phillips Private Sector Partnerships Lead, VSO (sat centre, white shirt, pale grey suit)

IAVE Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

'Wrap up and look ahead to 2020' Diane Solinger, Director of communications and culture, SumUX, Google adresses delegates regarding the panel she moderated and its highlights 'Case study of transformative Impact: Randstad and VSO'

IAVE Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team. Breakout session 'volunteering for the sustainable development goals' (SDG's)

Speakers: Benedetta Falletti, Consultant, Voluntare ( female,left)

Matt Sparkes, Head of Corporate Responsibility, Linklaters ( male, right)

Moderator Raaida Mannaa; Manager Global Advocacy and Partnerships, IAVE (female, centre, red top)

IAVE Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

'Wrap up and look ahead to 2020' .

Brij Bali, Head of Operations, Takatof, Emirates Foundation, adresses delegates at the end of the days sessions.

IAVE Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

Panel: Case study of Transformative Impact: Randstad and VSO.

Speakers: Marina Illerhues VSO partnership manager, Randstad (burgundy dress, blonde hair, black jacket, second group photo), Dawn Hoyle country Director Tanzania (black top and green and white skirt, third from left group photo), Merle van den Heuvel HR Business Partner EMEA, Randstad Sourceright (blue dress, long brown hair, far left in group photo), panel is moderated by Diane Solinger Director of communications and culture, SumUX, Google (far right of group photo, grey blouse, black jacket, blonde hair tied back)

IAVE Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

'Wrap up and look ahead to 2020' Wendy Osborne, Senior Consultant, IAVE adresses delegates with highlights from the breakout session she moderated titled' Volunterring to Advance Youth Employability'

IAVE Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

'Measuring Impact and Reporting Results'

speakers: Eva Halper; Director Corporate Citizenship Credit Suisse, (black dress, far left shoulder length hair)

Tom Levitt; Independent Writer and Consultant (male, stands at podium and sat third from left)

Julia Prats Romeu; Project Manager Volunteering 'La Caixa' foundation. (black trouser suit, long brown hair, second from left)

Panel moderated by Hattaya (Und) Wongsaengpaiboon VSO Country Manager, Thailand. (white shirt with patterns, female, sat far right)

IAVE Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

'Measuring Impact and Reporting Results'

speakers: Eva Halper; Director Corporate Citizenship Credit Suisse, (black dress, far left shoulder length hair)

Tom Levitt; Independent Writer and Consultant (male, stands at podium and sat third from left)

Julia Prats Romeu; Project Manager Volunteering 'La Caixa' foundation. (black trouser suit, long brown hair, second from left)

Panel moderated by Hattaya (Und) Wongsaengpaiboon VSO Country Manager, Thailand. (white shirt with patterns, female, sat far right)

IAVE Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

'Wrap up and look ahead to 2020' Wendy Osborne, Senior Consultant, IAVE adresses delegates with highlights from the breakout session she moderated titled' Volunterring to Advance Youth Employability'

IAVE Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

Plenary: Corporate volunteering in International Development.

Speakers: Ian Millor Department for International Development (DFID) (burgundy tie, dark grey suit, far left of panel) Lucy Kozmova Knowledge Exchange Contract Manager VSO (female, long hair, black and white dress, sat far right). Panel moderated by Paul Phillips Private Sector Partnerships Lead, VSO (sat centre, white shirt, pale grey suit)

Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team. Panel discussion 'Voice of the volunteer'. Miles Eddowes Lead for open innovation, crop sciences and the global science centre at Reading, Mondelez International (far left of panel, dark jacket, male, brown hair). Stefanie Arbolino Transactional accounting Manager the Walt Disney Company (second left of panel, purple shirt, female) and Sana Ali Key Account manager at MSD (black jacket and shirt, long dark hair, female, third from left on panel). The panel is moderated by Chris D'Souza Global Client Experience Technology Leader EY (brown jacket, white shirt, male, beard, seated far right of panel)

IAVE Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

'Wrap up and look ahead to 2020' with speaker Kenn Allen, Interim Executive Director IAVE.

Hattaya (Und) Wongsaengpaiboon, Country Manager, VSO Thailand , Moderator from the measuring impact and reporting results Breakout session feeds back highlights from the afternoons discussions.

Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team. Panel discussion 'Voice of the volunteer'. Miles Eddowes Lead for open innovation, crop sciences and the global science centre at Reading, Mondelez International (far left of panel, dark jacket, male, brown hair). Stefanie Arbolino Transactional accounting Manager the Walt Disney Company (second left of panel, purple shirt, female) and Sana Ali Key Account manager at MSD (black jacket and shirt, long dark hair, female, third from left on panel). The panel is moderated by Chris D'Souza Global Client Experience Technology Leader EY (brown jacket, white shirt, male, beard, seated far right of panel)

Transformative Impact: sustained change through corporate volunteering event at Credit Suisse offices, canary wharf, London 10th April 2019. Organised by VSO corporate partnerships team.

Breakout session 'Volunteering to Advance Youth Employability'

Moderator: Wendy Osborne, Senior Consultant, IAVE