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"In the customer service Game, you need to be available to your customers through multiple sources of contact. Kapture’s Service CRM software lets you personally connect with new and potential customers when they want, and how they want, helping you create meaningful conversations.
From a smartphone. To a website chatsystem. From a Laptop screen. To your phone. And even though Social Media, Self-service portals, communities and emails. Kapture’s Customer Service CRM software collects queries from all these channels and shuttles it straight into one single dashboard.
Map your customer journey from the time they first get in touch with you, to the time they make their first purchase, so when they need your service, using the service Customer service relationshipmanagement device agnostic tools.
The Machine driven AI, alerts you about customer service, even before the customer knows he needs your help. The Annual Maintenance contracts can track down warranty dates and alert you with tickets generated for a warranty or a free or paid service with ease.
Be prepared for every service request with Kapture's Mobility driven CRM. The cloud-based ticket management tools can store photos of products that need to be serviced to help you seamlessly keep track of spares, defective parts and much more. The knowledge base gives your agents access to frequently asked questions helping them improve their FCR’S.
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"In the customer service Game, you need to be available to your customers through multiple sources of contact. Kapture’s Service CRM software lets you personally connect with new and potential customers when they want, and how they want, helping you create meaningful conversations.
From a smart phone. To a website chat system. From a Laptop screen. To your phone. And even though Social Media, Self-service portals, communities and emails. Kapture’s Customer Service CRM software collects queries from all these channels and shuttles it straight into one single dashboard.
Map your customer journey from the time they first get in touch with you, to the time they make their first purchase, so when they need your service, using the service Customer service relationship management device agnostic tools.
The Machine driven AI, alerts you about customer service, even before the customer knows he needs your help. The Annual Maintenance contracts can track down warranty dates and alert you with tickets generated for a warranty or a free or paid service with ease.
Be prepared for every service request with Kapture's Mobility driven CRM. The cloud-based ticket management tools can store photos of products that need to be serviced to help you seamlessly keep track of spares, defective parts and much more. The knowledge base gives your agents access to frequently asked questions helping them improve their FCR’S.
For More Videos Please Visit Us @ www.youtube.com/channel/UCRX8fG7G_4izEofoqVF0smg/videos
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"The service center CRM is a new offering which can help electronics and appliance companies manage, track and assign customer complaints, enquiries, warranties and service visits through a unified dashboard.
Click Here to Visit bit.ly/2S1quQC
How to setup warranty in the Field Service CRM?
· Go to order detail page
· And Click on warranty and maintenance option
· Based on the frequency of visits an AMC ticket is generated
· Field tickets can then be disposed automatically or manually
· Field services agents can create a job cart on the mobile application to capture visit charges.
With the help of Kapture's Service CRM software companies can increase customer retention through on time field service
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Imagine a world where you wake up and open up your email inbox and find an influx of leads. You just generated leads while you were sleeping. An Inbound Marketing Strategy that targets its audience with high-value content can make this vision a reality. The Best Inbound Marketing Tools, are content distributed across the written, audio and video platforms helping you attract buyers at the nascent stage of the lead journey.
"A Lead Management System effectively segregates #leads and auto-assigns them for faster conversions. No matter where the lead is coming from, your enterprise will be equipped to prioritise them with the lead management CRM. Lead management software includes real estate lead management, sales lead management, and more. There is no telling where you can encounter a lead, as long as your business is prepared to deal with them effectively. This video throws light on a Lead Management CRM in detail.
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A good customer support team is one where agents can smoothly sail through multiple customer calls in a day. Kapture breaks down Ozonetel Cloud Telephony Integration for the Service CRM. Watch how Kapture CRM integrates with major cloud telephony partners to offer an omnichannel experience to customer support agents. Find out more about Kapture CRM's Inbound and Outbound call integration with Ozonetel and how it gives customer support agents smooth call handling every time.
"When a large enterprise has to sift through enormous amounts of data without a system to automate much of the operations, things can get messy.
This is where Kapture’s solution for the enterprises comes into the picture. Kapture’s enterprise solutions help you focus on your business and scale up your business growth with smart analytics-driven tools to boost sales, improve support operations and manage customer service on one single platform.
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Electronics and appliance companies can now optimize field ticket assignments with Kapture's CRM for service centers. Manage warranties and service requests with omnichannel ticketing tools. With the help of rule based ticket assignments ensure that every service request is attended to at the earliest.
To talk to one of our CRM experts - head over to bit.ly/2JErpoR
Service CRM provides the best services for the service, AMC, Contract, and Inquiry management software as your requirement. And we provide the service for the solar industry, hydraulics industry, IT industry, and many industries you can contact and get a free demo for the software. Book Demo now.
More information to Visit : servicecrm.co.in/
WTM #service #CRM is a fully customizable Web-based service or #support #software. see more at: wtmit.com/service
A Service CRM is your ticket to providing high quality customer service to clients from start to finish. Find out how a Service CRM is a unique solution and how Kapture has managed to elevate it to an advanced Industry-ready system.
A Service CRM is your ticket to providing high-quality customer service to clients from start to finish. Find out how a Service CRM is a unique solution and how Kapture has managed to elevate it to an advanced Industry-ready system.
Airline seats get booked in huge numbers every minute and there are times when a customer has issues with his or her booking. Kapture’s Airline Management System helps you streamline your support cycle, and helps to segregate tickets based on priority, department, ensures that ticket escalation matric isn’t breached and helps you serve your customers better.
Kapture CRM has been powering business with automation tools through a cloud-based CRM solution. With sales, support and service modules available on a single software, businesses have now begun to hit all their key performance metrics.
Customer experience is now a brand USP amidst intense industry competition. These hacks will allow brands to be perceived as highly reachable and empathetic by their customers.
If you want to become a smart service provider, you must go with the Service CRM software and mobile app for enhancing the standard of after-sales services and the satisfaction level of your customers.
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www.servicecrm.co.in/post/boost-the-productivity-with-aft...
Customer experience is now a brand USP amidst intense industry competition. These hacks will allow brands to be perceived as highly reachable and empathetic by their customers.
Kapture CRM's Omnichannel Ticketing Dashboard guarantees a forever-clean inbox. Enterprise Helpdesks will be able to resolve call, email, and chat tickets faster with features like Ticket Labelling and Smart Filters.
Kapture CRM's Omnichannel Ticketing Dashboard guarantees a forever-clean inbox. Enterprise Helpdesks will be able to resolve call, email, and chat tickets faster with features like Ticket Labelling and Smart Filters.
Protection of Medical Records and Personal Health Information are well ensured with the HIPAA, the Health Insurance Portability and Accountability Act, a federal law that was passed in 1996 aiming at a standardized mechanism of Healthcare Data Protection, across the globe.
Businesses today are seen as powerhouses when it comes to empowering the customer to utilize a self-service portal for seeking resolution. Where God helps those who help themselves, you can also be considered the friendliest if you can help your customers help themselves!
Omnichannel customer support experience enables customers to interact with businesses across various channels as a part of a seamless and convenient customer journey. It enables customers to reach out to businesses through their preferred channels.
✨ Streamline your workflow
⚡ Track leads & after-sales service
📊 Get real-time insights
🔧 Build lasting customer relationships
🚀 Try DeskFlow CRM today and electrify your business success!
#DeskFlowCRM #CRMSoftware #ElectricBusiness #ElectronicsBusiness #CustomerManagement #SalesAutomation #CRMTools #BusinessGrowth #LeadManagement #ServiceCRM #TechBusiness #SmallBusinessTools #WorkflowAutomation #ElectricalContractors #ElectronicsRetail #SmartCRM #DeskFlow #BusinessEfficiency #PowerYourBusiness #CRMForElectricians
The field service management software comes up with the advanced options and the technicians are immediately updated when there is a request for visit. Service CRM designs the great field service management software and thus you get rid of all confusions. You can get the customized software and the experts handle the things in the right way. For more information click on - www.servicecrm.co.in.