The objective of using Sentiment Analysis goes beyond the mere support given to the customers; it understands the emotions behind the queries and respond accordingly.

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Natural Language Processing (NLP) is a subfield of artificial intelligence (AI). It enables robots to analyze and comprehend human language, enabling them to carry out repetitive activities without human intervention. Examples include machine translation, summarization, ticket classification, and spell check.

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SentimentAnalysis identifies emotions like happy, sad, angry, annoyed by analyzing customer feedbacks on products purchased online, thereby increasing customer loyalty and driving business changes.