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Another bummer and bad profit. Nonetheless, I'd still recommend the product to a friend. It's a great razor. So it's a tough call, Fred Reichheld. I doubt this plastic faux blade is for safety. It's a dummy razor, plain and simple...not trying to pull a Mark Frauenfelder here, but I understand.

As much as this is a bummer to discover and it's bad profit, I'd still recommend the product to a friend. So it's a tough call, Fred Reichheld. Nonetheless, it would be such a pleasant surprise to one day buy a razor, turn it over... and see five razors! Gilette would make it up with the steep price of replacements. Or do people lose razors more than they buy replacements... "Let's capitalize on that, and create detractors"

The barrier between a company and its market is represented by what I think of as a NetTrust score (akin to a NetPromoter score). Instead, we ask people, "how much do you trust this company and its employees?"

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