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www.callshaper.com/superior-lead-management/
Grade your Agents as you listen to their calls and run reporting for historical views!
Some companies offer this feature (if they offer it at all) as a separate add-on to the system (and invoice). We believe improvements and features like this only make our product BETTER.
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COMMUNITY FOUNDATION WESTERN PROVINCE
(COFWE)
KENYA
The Managing Director
Head Office
Gisambai Village
West Tiriki Division
Hamisi District
P. O. Box 13
Gisambai
Kenya.
Email:generalsecretary54@yahoo.com
Cell phone: 254-0734-630-085
STRATEGIC PLAN
2009 – 2014
(Launch date: 1 September 2009)
1.0 BACKGROUND
This is the first strategic plan of COFWE. It was prepared by the Board of Directors of COFWE. The plan describes the problems the people of western province of Kenya face and the context in which COFWE works. The plan explains the objectives of COFWE during the next 5 years. The plan is the top policy document of COFWE and is updated from time to time to reflect the current position of the organization.
2.0 ORGANIZATIONAL MISSION
COFWE was founded to work towards the betterment of the standards of living of the people of western province of Kenya. This mandate includes:
•Resource mobilization for the grassroots development actors working in the province
•Operating temporary and permanent funds for supporting the work of the grassroots development actors.
•Organizing community groups to act quickly on urgent and emerging challenges in the province.
•Working with the Governmental organizations as well as local and foreign donors to fund the activities of grassroots development actors.
•Building crucial development infrastructure for use by these grassroots development actors
3.0 HISTORY
COFWE is registered under section 10 of the Non-Governmental Organization (NGO) Coordination Act of Kenya by the NGO Board, Office of the President; certificate number OP.218/051/2008/037/5090 of 27 April 2008. COFWE is a public non –profit making organization that is managed by a Board of Directors (BOD) drawn from across the province. COFWE has a skeleton staff establishment based in the city of Nairobi but with offices in Hamisi District, Lugari District and Vihiga District of western province.
4.0 STRENGTHS OF COFWE
•We aim to operate province-wide
•We are not political
•We work with grassroots development actors including youth groups, women groups and schools
•We are professional in our fundraising and resource usage operations
•We add value to stakeholder operations
•We are part of a national network of NGOs operating in Kenya
5.0 CHALLENGES THAT COFWE FACES
• Establishment of endowment funds
• Cultivation of a culture of planned giving among the local people
• Meeting its indirect costs of managing the community foundation
• Networking internationaliy with donors and relevant support organizations
6.0 ENVIRONMENTAL SCAN
Western province is the second smallest province of Kenya. The province borders Uganda. The headquarters of the province is at Kakamega, which is some 450 kilometers west of the capital city of Nairobi.
Western province is one of Kenya’s poorest regions with 67% of its 4 million people living below the absolute poverty line. Recent trends show that this poverty is deepening.
Food insecurity is worsening. The infrastructure continues to degrade. Educational standards are falling. There is a need for change leadership that will transform this region.
6.1 Employment creation
The economy of western Kenya is expected to remain peasant-driven in the foreseeable future. There are only 2 heavy industries in the province, namely, Mumias Sugar Factory and Nzoia Sugar Factory. These factories employ only a small number of people. Therefore, unemployment rates are big in this province. COFWE will work with grassroots organizations to create essential infrastructure such as water supply and communal markets to help create jobs in this region.
6.2 Partnership with Educational Institutions
Education offers a way out of the extreme poverty found in Western Province. However the province’s performance in national examinations at both elementary and high school national examinations is poor. Too few students from the province make it to national schools. Poor performance in mathematics and sciences has denied students from this region entrance into the professional courses offered at universities such as engineering and medicine. There is much need to invest in education in this province.
COFWE will partner with select strategic educational institutions in the province in order to transform the educational performance of the region. We will achieve this by creating bursary and scholarship funds to assist orphaned and other vulnerable students from poor as well as HIV/Aids stricken families. We will also seek to boost educational standards by creating award schemes for top performing students in the province.
6.3 Partnerships with government
The present government continues to start pro-poor development initiatives that are benefiting the people from western province. This includes school bursaries, infrastructure construction and the establishments of constituency development funds (CDF).However, the initiatives are inadequate as only few people have benefited.
We expect government to continue to seek opportunities to partner with NGOs as one way of increasing access to development in this province. The Government could use the NGOs in delivering public services. NGOs can help promote good governance and democracy in the province. To facilitate this Government will need to consider increased funding of NGOs through the CDFs.
COFWE will strive to seek increased collaboration with the government without compromising its independency. Through this collaboration COFWE will obtain resources to assist its partner grassroots development actors. COFWE will also assist community groups to prepare quality project funding proposals for direct submission to CDFs.
6.4 Partnership with other Development Actors
Networking has become a key tool to create synergy and foster fast development. COFWE will seek to facilitate broad based networking and collaboration in the province. We will strive to bring together non-governmental and private sectors to deliberate and take common stands on emerging urgent issues in the province.
6.5 Resource Mobilization
Building a permanent fund to support the administration and project work of COFWE remains our biggest problem. Grants and donations from individuals and organizations remain our main source of income. COFWE will also explore various ways of fundraising including offering paid services to the community and the government to supplement its budget.
COFWE will seek to act as a grant-making intermediary for the government as well as international donors. These pass-through funds will be given out in a way that reflects both COFWE’s priorities and those of its donors.
Individual as well as institutional donors can use COFWE to ensure that their money is directed to the most deserving people in western province. We will continue to engage local as well as international donors to seek for grants and other assistance to enable us fulfill our mandate. We will be aggressive in fundraising for what we believe are the most pressing problems facing the province.
.
6.6 Reaching Those in Greatest Need
Our priority will be on the people in greatest need. These are the disadvantaged, the poor, the discriminated, the sick, the illiterate, the children and women. In particular we will first seek to help whole villages other than individual households. By working in this way we will help rescue many people who are currently trapped in a vicious circle of poverty.
7.0 STRATEGIC OBJECTIVES
Our strategic objectives arise from our assessment of the urgent needs of the people of western province. We want to focus on these objectives so that we can create the greatest impact.
a. Strategic objective number one. Reach the most disadvantaged groups in the villages of western province of Kenya
Priority Groups
•Women
•People with disabilities
•Children and the youth
•The poor
•The elderly
•The sick
Examples of projects we will support
•Projects that create local voluntarism
•Capacity building and training projects
•Community health and well being projects
•Development of essential village infrastructure and pro-poor support services
b. Strategic objective number two. Educational development for children and the youth
Priority groups
•Poor children who are at the risk of not enrolling or dropping out of school
•Children with special talents that could go to waste
•Starving children
•Orphaned and other vulnerable children
•Children in distress because of natural or manmade disasters
Examples of target projects
•Soup kitchens and rural food banks
•Sporting projects
•Gifted children projects
•Bursaries and scholarship funds
•Volunteer teachers
•Hostels and housing
c. Strategic objective number three. Create employment by facilitating networking and joint working.
Identified key groups
• Disadvantaged Youth/ Women Business Enterprises
• Community Based Organizations
Examples of possible projects
•Micro-finance and micro-insurance
•Tool banks and tool leasing
•Business and project management training
d. Strategic objective number four. Fundraise for community projects as well as the long term sustainability of COFWE.
Identified sources of funds
•Community based assets
•Government grants
•Corporate social responsibility
•Individual donors
•International Foundations
•Other community foundations
•Fees from community services
•Investments
Example financial instruments
•Direct project grants
•Endowments
•Pass through project funds (Restricted or unrestricted)
•Restricted funds (Donor advised funds, named funds)
•Unrestricted funds (Organizational administration, named funds)
8.0 VISION
We work to see that all the people in western province have the opportunity as well as capacity to fend for themselves and earn a decent life now and in future.
9.0 ORGANIZATIONAL VALUES
We strive to live to the following values:
•Priority setting
•Time keeping
•Team working
•Financial prudence
•Customer satisfaction
•Calculated risk taking
•Stakeholder engagement
10.0 MARKETING PLAN
Our marketing plan is reviewed every quarter.
10.1 KEY PERFORMANCE INDICATORS(KPI)
a) Geographical coverage
•10 % of districts in western province (end of 2010)
•30 % of districts in western province (end of 2011)
•50 % of districts in western province (end of 2012)
•75 % of districts in western province (end of 2013)
•100 % of districts in western province (end of 2014)
b) Number of member or collaborating grassroots organizations or institutions
•10 (2010)
•20 (2011)
•30 (2012)
•40 (2013)
•50 (2014)
c) Number of beneficiaries
•1000 (2010)
•2000 (2011)
•3000 (2012)
•4000 (2013)
•5000 (2014)
d) Annual Performance Indicators
•Good academic performance
•Resources mobilized
•Employment created
•Number of disadvantaged reached
•Number of school drop outs prevented
10.2 OUR UNIQUE STRATEGIC POSITIONING
The strategy of COFWE should be supported because:
•COFWE makes it possible for donors to help make a difference in western province of Kenya.
•By supporting COFWE you will be reaching the people who are suffering from disadvantage or discrimination.
•The number of people who need our assistance is big.
•The management of our community foundation is professional.
•We are flexible in the way your funds can be held and be used by us.
10.3 How to give through COFWE
a. Become a local or international member
b. Become a corporate member
c. Give‘one off’ donations to our endowment fund
d. Establish an endowment fund to support causes that you believe in:
(i) Donor advised (where the donor selects the projects to receive grants)
(ii) Donor designated (where the donor indicates the issue, cause or geographical
area to be assisted)
(iii) Unrestricted (where the income is used for COFWE’s general charitable
purposes)
e. Let us manage your pass through funds
f. Become our sponsor of the year
11.0 Public Communications
Our public communications include:
•Email newsletter
•Sub-domain
•Local electronic and print media
•Participation in local events including agricultural shows, cultural festivals and sporting tournaments
12.0 STAFFING
Board of Directors
Fred Khaemba Nabangi (Chair)
Lead Management Consultant and Trainer
Amice Engineering
Albert Kenyani Inima (Secretary and Interim Managing Director)
Lecturer
Nairobi University
Robai Muhonja Isiaho (Treasurer)
Matron
Kenyatta National Hospital
Jackson Ukiru (Member and Field Coordinator)
Pastor
God Will Make A Way Ministries
Volunteers
Linda Asava (Lugari District)
Sabella Ngatia (Hamisi District)
Zephania Inima (Hamisi District)
Current corporate member organizations
Bezalel Academy
God Will Make A Way Ministries(GWMAW)
The National Organization for Private Public Partnership (NOPPP)
Nairobi Community Foundation (NACOF)
Current individual members
Fred Khaemba Nabangi
Albert Kenyani Inima
Jackson Ukiru
Robai Muhonja Isiaho
Alice Linyerera
Joseph Linyerera
Zephania Inima
Linda Asava
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Don Graff Automotive is an expert in internet sales management. We have trained some of the best automotive internet sales professionals and manager in the industry. In addition we are pioneers of some of the most powerful and effective internet lead management processes in the industry. Do not ever miss an opportunity at your dealership again.
The call analysis is a system where each call by the customer is being monitored and forms scores to key aspects. Such system has been designed mainly to replicate the needs of the business and fulfill the deficiency in it by getting aware of the individual needs of the customers. Visit www.calls2account.com
to know more.
Marketing Challenge! Lead Management Automation Systems
Moderator:
Laura Ramos, Vice President of Industry Marketing for North America, Xerox Global Services
Panelists:
Jon Miller, Vice President, Marketing, Marketo
Brian Kardon, CMO, Eloqua
Parker Trewin, Director of Marketing Communications, Genius.com
Kristin Hambelton, Sr. Director of Marketing, Neolane Inc.
In daily practice, what makes marketing automation pay off in higher quality leads and better sales relationships? To answer this question, Forrester Vice President, Laura Ramos, will “challenge” four lead management automation solution providers to show how their customers address B2B marketing scenarios in innovative ways. Laura will pose common demand management situations to each panelist and invite them to describe how they see customers handle each challenge. This will be a fun session full of information to help you understand what lead management systems can do for your business and which solution might best fit your needs. Don't miss it!
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» Online Lead Generation
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Tentacle is a cloud based telemarketing software to easily manage all your outbound calling. Live call reports, call recordings, lead management and follow up for closure. Sign up today for a free trial!
With the latest technological advancements, we can say that the future of any business is conversational. Hence, its essential for any business to adopt a chatbot in the near future. Here we present our latest Chatbot App Development project for our client. The client is looking to build a chatbot that helps him to automate repetitive queries so that the customers get instant reply and is available for 24/7/365. Not only that, but this chatbot app will help the client in boosting sales with advance lead management features. It helps customers to access products, make online orders anytime, anyplace. This AI and ML-based Chatbot will bring a whole new and exciting way for the customers to interact with the business. Our designers know the importance of Ui/Ux in client servicing and keep full attention in making a user friendly & easy to access design.
Details on : aglowiditsolutions.com/chatbot-app-development/
Membroz provides free salon management software, free spa management software, free wellness center management software which includes features like Payment & Billing Management, Clients Management, Appointment Booking Management, Account & Finance Reporting, Customer Native Mobile App, Lead Management, etc.
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For more details, you can visit our website: www.membroz.com/spa-salon-management-software/
LeadNXT is a broad business portal that provides a toll free number - 1800 where you can get huge number of business leads through it's Toll Free Services. LeadNxt brings you a Toll Free service like never before! Benefit from a host of features such us customizable IVRs, complete call recordings and logs, in-built analytics, lead management and plenty more on a 1800 Toll Free number of your own. Click on this link: leadnxt.com/toll-free-number.html Call @ 8010007799
If the marketing team of a company knows the customer telephone experience well, potential customers get increased in number. Sales call tracking service is therefore very important to implement for finding flaws in the communication made by marketing executives. Implement lead tracking services with the help of the service provider to convert potential leads to actual sales. Read more at www.calls2account.com
Carlos Hidalgo - CEO, The Annuitas Group and co founder of teh Marketing Automation Institute host's a Demandcon workshop on Lead Management. Cathy Danahy of SAFC in Lenexa, KS
Understanding the value chain as it applies to lead management. Not only is lead management the critical connectivity between lead generation and CRM, but it is also the secures the efficiency and economy across important value transitions where customers, leads, or revenue is typically lost.
Sales call tracking has become essential in today’s business. It is highly necessary to monitor customer telephone experience and the feedback taking process by the telemarketing people. Lead tracking services help any business turn potential leads into actual sales. Read more at www.calls2account.com
How to generate sales leads online without effort
#B2B_Lead_Generation #Lead_Generation #Lead_Generation_Process #Lead_Management #Lead_Nurturing #Online_Lead_Generation #Sales_Lead_Generation
LeadNXT have a Lead Management Solution, Using this your customers can automate many parts of their work flows – like IVR blasts to list of numbers and so on. LeadNXT is a complete Lead Management Solution. It follows a broad B2B marketing approach, call conversion automated system. Lead Management solution means B2B sales search, increase market skills, list generation and manage whole cycle of lead management process. To know more visit @ leadnxt.com/lead-management-solution.html Or Call @ 8010007788
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This was an image used for a blog by Marketing Automation and Lead Management Services Provder Allinio:
It is found on
allinio.com/2010/03/marketing-automation-intelligence-req...
Investing in leads without lead management can be a very costly mistake. Look at a simple example of how quickly a moderate lead buy can turn into an expensive nightmare if you do not have an active way to manage hundreds of leads.
Kapture CRM is an intuitive Android app that empowers you to grow your business exponentially through better lead management.
It is functional as a mobile-based application with a portal in the backend, envisaged to solve the purpose of handling sales related activities like capturing consumer/lead data, managing follow-ups, adding and monitoring tasks as well as sales employee tracking.
It has been designed keeping in mind how the sales team of most organisations function and the key challenges faced by them, making it a perfect tool for the sales team of SMBs as well as big organisations.
The Kapture CRM allows you to keep track of your contacts along with the updated history of your interaction with each one of them.
Thus, you’ll never forget the status of each lead or what you talked about last. The detailed call history with every person is easily retrievable, allowing you to be always be on the top of things.
With Kapture CRM, there is no question of being at a loss of words if any of your contacts call you after a significant gap. Your chances of conversion are always the highest.
Kapture CRM Features:
*Real-time tracking of employee location & attendance
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*Complete lead/contact interaction history which can be retrieved instantly
*Fully responsive interface, functions smoothly on all sizes of smart phones or TABs
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*Save all contacts automatically using the call management feature and access them anywhere, anytime.
We'd love to get your feedback on our app – what you liked, what you didn't, what can be improved and in what way or if there is a new feature you want us to add.
Call tracking services ensures ultimate Customer call experience and offers you the optimum support to learn more about your clients. It is now easy to learn that which Advertising call response tracking has generated how many calls, when the call generated, how much you had to pay for each call, who took it, what was said, and even the outcome.
Read more at www.calls2account.com/
Jim Dickie, Partner, CSO Insights
Gerhard Gschwandtner, Founder and CEO, Personal Selling Power
ABOUT THE CONFERENCE
When times are tough, the organizations that keep moving forward are those which deploy the right strategy and use the right tools to win more sales. Sales 2.0 technologies help forward-looking sales organizations improve lead management, accelerate the sales process, improve sales effectiveness, decrease costs, and enhance the customer experience.
Attend the Sales 2.0 Conference on March 4-5, and learn how to deploy Sales 2.0 to accelerate your sales in 2009. You will gain insights from VPs of Sales who have successfully implemented Sales 2.0 technologies in their sales organization.
Laura Ramos, Vice President, Industry Marketing Service NA, Xerox Corporation
In her current role as VP Industry Marketing Service NA, Laura Ramos is responsible for communicating Xerox’s unique industry position and customer success in the managed print services market in the US.
Prior to Xerox, Laura led B2B marketing research at Forrester Research as where she advised Fortune 500 and high-technology enterprises on integrated B2B marketing, demand generation, lead management automation, sales and marketing integration, social media best practices, setting Web 2.0 marketing strategy, and developing customer engagement.
Laura has keynoted for the Business Marketing Association, Customer Engagement Forum, Forrester’s Marketing and IT Forums, Corporate Financial Group, and MarketingProfs virtual and physical forums, among numerous other events. She was named to BtoB magazine's "Who's Who" list for four years, most recently in 2010. In 2011, BtoB named her to their list of “Top 25 Digital Marketers.”
Laura holds an M.B.A. from the Leavey School of Business at Santa Clara University, where she graduated Beta Gamma Sigma, and a B.S. in mechanical engineering from Stanford University.
Sales call monitoring has become a new trend to increase sales by converting leads which were not followed up into a sale. A sales executive must remember that follow up calls are important to make the customer telephone experience pleasant. Modern day lead tracking services can monitor all sales calls taking place in your company. Read more at www.calls2account.com
Sales call monitoring has become a new trend to increase sales by converting leads which were not followed up into a sale. A sales executive must remember that follow up calls are important to make the customer telephone experience pleasant. Modern day lead tracking services can monitor all sales calls taking place in your company. Read more at www.calls2account.com
This was an image used for a blog by Marketing Automation and Lead Management Services Provder Allinio:
It is found on
allinio.com/2010/03/marketing-automations-boots-on-the-gr...
LeadNXT – a leading Virtual Number Provider in Noida Dehli NCR India holds up to the mark management of services and customer satisfaction. Virtual Numbers are sometimes used for virtual offices in remote locations. Virtual Number is a modified call forwarding service with some extra features.
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Get My Next Lead Button. Made famous by how simple it makes lead management. Used in LeadsOnTrack.com lead management software.
Sales call monitoring has become a new trend to increase sales by converting leads which were not followed up into a sale. A sales executive must remember that follow up calls are important to make the customer telephone experience pleasant. Modern day lead tracking services can monitor all sales calls taking place in your company. Read more at www.calls2account.com
Call tracking services ensures ultimate Customer call experience and offers you the optimum support to learn more about your clients. It is now easy to learn that which Advertising call response tracking has generated how many calls, when the call generated, how much you had to pay for each call, who took it, what was said, and even the outcome.
Read more at www.calls2account.com/