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Neil Cresswell (CEO of IndonesianCloud), during his warm welcome speech for VMware Indonesian team visit #IDCloud #VMware
#Real #CustomerExperience #AIAgentAssist
#AIAgentAssist #ContactCenterAI #AgentAssist #Real-timeAgentAssist #CallCenterTech
Modern contact centers are evolving fast, and AI is at the heart of this transformation. Enter AI Agent Assist, the intelligent support system that elevates every customer interaction. It acts as an instant guide for agents, offering real-time suggestions, dynamic call scripts, and next-best action prompts exactly when needed. Seamlessly connected to your knowledge base, it pulls up accurate and relevant answers in seconds, reducing response times and boosting agent confidence. With advanced Natural Language Understanding and sentiment analysis, it doesn’t just recognize words — it understands intent, tone, and emotion, helping agents respond with empathy and precision. AI-driven agent assist has multilingual capabilities, allowing support for a global customer base without added strain. Post-call tasks are streamlined with automated call summaries, capturing key points and follow-up actions. Backed by real-time analytics and deep customer insights, it helps agents deliver hyper-personalized service while reducing training time, improving first-call resolution, and maintaining consistent quality across the board. Supercharge your call center operations with AI agent assist — built for the future of customer service.
#AIinCustomerService #CXTools #IDCloud #CallCenterAutomation #RealTimeGuidance #SentimentAnalysis #NaturalLanguageUnderstanding #MultilingualSupport #AgentProductivity #CXTech #SmartCallCenter #CustomerSupportTools #CallCenterSolutions #CustomerExperience #CallCenterAI
Your agents are the voice of your brand—AI Agent Assist makes sure they’re never left guessing. With real-time prompts, intelligent suggestions, and instant customer insights, your team can respond with speed, accuracy, and confidence. The result? Faster resolutions, improved productivity, and happier customers—all powered by smart support. Because when your frontline is equipped, your CX stands out.
#CustomerExperience #AI #CX #CustomerSupport #DigitalTransformation #Automation #BusinessGrowth #SmartSupport #ContactCenterSolutions #ContactCenterSoftware #29years #IDCloud #Teckinfo
With real-time dashboards and powerful AI cues, your team moves from chaos to clarity—making every interaction count. Discover the ID Cloud advantage—where support meets smarter solutions!
#IDCloud #SupportReimagined #AI #CustomerExperience #CallCenterSoftware #ContactCenterSoftware #ContactCenterSolutions #29years #IDCloud #Teckinfo
Whether you're managing high call volumes or expanding across geographies, Teckinfo's scalable contact center solutions are built for enterprise-grade performance.
-Supports up to 10,000 SIP channels & 3,500 agents
-Cloud, on-premises, hybrid, or private-cloud-deploy the way your business demands
-Add or remove agents, channels instantly
From startup surges to enterprise expansion - we keep you connected, compliant, and always ready.
#EnterpriseSolutions #ContactCenterTech #ScalableInfrastructure #FutureReady #CallCenterSoftware #ContactCenterSolutions #30years #IDCloud #Teckinfo
Teckinfo’s Platform Security ensures your contact center infrastructure and customer data are always protected. With advanced features like data masking and end-to-end encryption, role-based access control, secure APIs, SOC/PCI compliance, and audit logging, your organization stays secure, compliant, and ready to handle every interaction with confidence. Focus on delivering exceptional customer experiences while we keep your systems and data safeguarded.
#PlatformSecurity #DataProtection #CyberSecurity #CustomerDataSafety #SecureAPIs #Compliance #SOCCompliance #PCICompliance #CallCenterSoftware #ContactCenterSoftware #ContactCenterSolutions #30years #IDCloud #Teckinfo