The Honourable Terry Lake, British Columbia's Minister of Health, delivers opening remarks at Quality Forum 2014.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

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Robert Francis, QC, delivers Quality Forum 2014's opening plenary presentation.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

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This image is excerpted from a U.S. GAO report:

www.gao.gov/products/GAO-17-5

HEALTH CARE QUALITY: HHS Should Set Priorities and Comprehensively Plan Its Efforts to Better Align Health Quality Measures

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Steven Lewis welcomes Quality Forum 2014 participants to day 2.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

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Center for American Progress Event: Health Care Quality and the Delivery System: The Forgotten Issue

The Center for American Progress and the Institute on Medicine as a Profession partnered to develop the book, The Health Care Delivery System: A Blueprint for Reform, which offers recommendations and pathways to systemically promote efficiency, quality, patient-centeredness, and other characteristics of a high-performing health system.

View event details: www.americanprogress.org/events/2008/10/hcdelivery.html

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Jason Leitch delivers Quality Forum 2014's third plenary presentation.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

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Steps to Achieve Change

Author: Susan Lindner

NHS Education for Scotland and Scottish Social Services Council

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

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We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Jason Leitch delivers Quality Forum 2014's third plenary presentation.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

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Ted von Glahn, director of Performance Information and Consumer Engagement for the Pacific Business Group on Health describes how the health care quality ratings were gathered and calculated for California HMOs and Medical Groups. To find out if your HMO or Medical Group measures up, visit HealthCareQuality.ca.gov. (Photo Credit: Rene Macura)

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.

Quality Forum 2014 took place on February 27 & 28, and was presented by the BC Patient Safety & Quality Council.

qualityforum.ca | www.bcpsqc.ca

Photography by Jeremy Lim (www.jeremylim.ca)

We've tried to exclude pictures that feature people who requested that their pictures not be taken. Please tell us if we missed you & we will remove the picture immediately.