The Avaya 1616 IP Telephone is designed for the Navigator type user. Receptionists, assistants, and managers are examples of Navigator users – people who answer incoming calls, transfer customers to different departments or extensions, and monitor several line appearances throughout atypical day. For the Navigator user, the 1616 provides the most 1-touch line/feature/speed- dial buttons without the need to scroll through on-screen lists.

Visit Avaya.com for more information on the Avaya 1600 Series IP Telephones.

The Avaya 1616 IP Telephone is designed for the Navigator type user. Receptionists, assistants, and managers are examples of Navigator users – people who answer incoming calls, transfer customers to different departments or extensions, and monitor several line appearances throughout atypical day. For the Navigator user, the 1616 provides the most 1-touch line/feature/speed- dial buttons without the need to scroll through on-screen lists.

Visit Avaya.com for more information on the Avaya 1600 Series IP Telephones.

The Avaya 1616 IP Telephone is designed for the Navigator type user. Receptionists, assistants, and managers are examples of Navigator users – people who answer incoming calls, transfer customers to different departments or extensions, and monitor several line appearances throughout atypical day. For the Navigator user, the 1616 provides the most 1-touch line/feature/speed- dial buttons without the need to scroll through on-screen lists.

Visit Avaya.com for more information on the Avaya 1600 Series IP Telephones.

"When Customers call the helpline number for a quick resolution to their queries - what can be putting off is a really long waiting time.

Kapture CRM’S Call center management software allows you to quickly sort out escalations, answer queries, and manage orders all from a unified dashboard helping you create a seamless call center experience that leaves your callers smitten.

The Call Center Management software lets you keep track of all the answered and unanswered calls from its unified dashboard. What’s more? It lets you view all the past tickets raised by you caller – so that you can effectively sort out their issues in just a few minutes.

If companies have a third party cloud telephony integration or a third party order management system – Kapture allows you to seamlessly integrate this software into the central dashboard of the call centre management system - so your agent can get all the required information from a single screen instead of going through multiple windows.

The Call Center Management system also comes loaded with A ‘Knowledge Management System’ where you can upload unlimited articles and FAQ’s which your agents can easily refer - to resolve queries, manage orders, and resolve escalations faster by reducing the average call handle time.

The Call Center Software also allows you to add notes to your calls as you speak. While on call you can also send attachments, emails, SMS as well as update the disposition status of your callers’ tickets immediately. You can also create a sub-ticket within the same query – to update your data on what the current status of an old ticket is. The Call Center chat support feature also lets you respond to queries generated from the chat tool on your website directly from your Unified Dashboard itself.

To create an effective training ground for your agents - Kapture’s Call Center Software quality management tool allows users to capture and review all their agents’ performances by Recording and monitoring all the calls that agents take. This provides helpful feedback for better customer interactions.

Kapture makes it easy for you to delight your customers by facilitating faster resolution and shorter call waiting time helping you create a seamless customer experience in just a few minutes.

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Modern contact centers face the dual challenge of delivering superior customer experiences while controlling rising operational costs. AI and automation are emerging as game-changers, enabling businesses to lower cost per contact by up to 30% without sacrificing quality. This video highlights five impactful strategies: intelligent call routing that quickly connects customers with the most suitable agent, automated call summaries that eliminate manual after-call tasks, virtual agents, voice bots and self-service options that handle routine queries around the clock, real-time agent assistance that enhances accuracy and compliance during live interactions, and proactive engagement that anticipates customer needs to reduce inbound traffic and grow sales. Together, these contact center technology innovations streamline workflows, reduce call handling time, and free human agents to focus on complex, high-value interactions. For enterprises seeking efficiency and growth, leveraging AI in call centers isn’t just about cutting costs — it’s about building smarter, scalable customer experiences that drive long-term success.

#OmnichannelCustomerExperience #CustomerServiceExcellence #DigitalTransformation #CallCenterTechnology #ContactCenterTechnology

#DigitalTransformation #CCaaS #BPO #BFSI #FutureOfWork #ContactCenterAI #AIForCX #CustomerServiceExcellence #SmartCallRouting

Modern contact centers face the dual challenge of delivering superior customer experiences while controlling rising operational costs. AI and automation are emerging as game-changers, enabling businesses to lower cost per contact by up to 30% without sacrificing quality. This video highlights five impactful strategies: intelligent call routing that quickly connects customers with the most suitable agent, automated call summaries that eliminate manual after-call tasks, virtual agents, voice bots and self-service options that handle routine queries around the clock, real-time agent assistance that enhances accuracy and compliance during live interactions, and proactive engagement that anticipates customer needs to reduce inbound traffic and grow sales. Together, these contact center technology innovations streamline workflows, reduce call handling time, and free human agents to focus on complex, high-value interactions. For enterprises seeking efficiency and growth, leveraging AI in call centers isn’t just about cutting costs — it’s about building smarter, scalable customer experiences that drive long-term success.

#OmnichannelCustomerExperience #CustomerServiceExcellence #DigitalTransformation #CallCenterTechnology #ContactCenterTechnology

#DigitalTransformation #CCaaS #BPO #BFSI #FutureOfWork #ContactCenterAI #AIForCX #CustomerServiceExcellence #SmartCallRouting