Modern contact centers face the dual challenge of delivering superior customer experiences while controlling rising operational costs. AI and automation are emerging as game-changers, enabling businesses to lower cost per contact by up to 30% without sacrificing quality. This video highlights five impactful strategies: intelligent call routing that quickly connects customers with the most suitable agent, automated call summaries that eliminate manual after-call tasks, virtual agents, voice bots and self-service options that handle routine queries around the clock, real-time agent assistance that enhances accuracy and compliance during live interactions, and proactive engagement that anticipates customer needs to reduce inbound traffic and grow sales. Together, these contact center technology innovations streamline workflows, reduce call handling time, and free human agents to focus on complex, high-value interactions. For enterprises seeking efficiency and growth, leveraging AI in call centers isn’t just about cutting costs — it’s about building smarter, scalable customer experiences that drive long-term success.

#OmnichannelCustomerExperience #CustomerServiceExcellence #DigitalTransformation #CallCenterTechnology #ContactCenterTechnology

#DigitalTransformation #CCaaS #BPO #BFSI #FutureOfWork #ContactCenterAI #AIForCX #CustomerServiceExcellence #SmartCallRouting

#Real #CustomerExperience #AIAgentAssist

#AIAgentAssist #ContactCenterAI #AgentAssist #Real-timeAgentAssist #CallCenterTech

Modern contact centers are evolving fast, and AI is at the heart of this transformation. Enter AI Agent Assist, the intelligent support system that elevates every customer interaction. It acts as an instant guide for agents, offering real-time suggestions, dynamic call scripts, and next-best action prompts exactly when needed. Seamlessly connected to your knowledge base, it pulls up accurate and relevant answers in seconds, reducing response times and boosting agent confidence. With advanced Natural Language Understanding and sentiment analysis, it doesn’t just recognize words — it understands intent, tone, and emotion, helping agents respond with empathy and precision. AI-driven agent assist has multilingual capabilities, allowing support for a global customer base without added strain. Post-call tasks are streamlined with automated call summaries, capturing key points and follow-up actions. Backed by real-time analytics and deep customer insights, it helps agents deliver hyper-personalized service while reducing training time, improving first-call resolution, and maintaining consistent quality across the board. Supercharge your call center operations with AI agent assist — built for the future of customer service.

#AIinCustomerService #CXTools #IDCloud #CallCenterAutomation #RealTimeGuidance #SentimentAnalysis #NaturalLanguageUnderstanding #MultilingualSupport #AgentProductivity #CXTech #SmartCallCenter #CustomerSupportTools #CallCenterSolutions #CustomerExperience #CallCenterAI

The future of customer engagement is here, and Onix is leading the way. By acquiring UJET’s professional services unit and leveraging Google’s Customer Engagement AI Suite, we provide a cutting-edge customer engagement platform that transforms modern contact centers.

Our contact center AI solutions empower businesses across 10+ industries to deliver smarter, faster, and more meaningful customer interactions, ensuring every experience exceeds expectations.

Partner with Onix to modernize your contact center and unlock the full potential of AI-driven customer experiences.

Modern contact centers face the dual challenge of delivering superior customer experiences while controlling rising operational costs. AI and automation are emerging as game-changers, enabling businesses to lower cost per contact by up to 30% without sacrificing quality. This video highlights five impactful strategies: intelligent call routing that quickly connects customers with the most suitable agent, automated call summaries that eliminate manual after-call tasks, virtual agents, voice bots and self-service options that handle routine queries around the clock, real-time agent assistance that enhances accuracy and compliance during live interactions, and proactive engagement that anticipates customer needs to reduce inbound traffic and grow sales. Together, these contact center technology innovations streamline workflows, reduce call handling time, and free human agents to focus on complex, high-value interactions. For enterprises seeking efficiency and growth, leveraging AI in call centers isn’t just about cutting costs — it’s about building smarter, scalable customer experiences that drive long-term success.

#OmnichannelCustomerExperience #CustomerServiceExcellence #DigitalTransformation #CallCenterTechnology #ContactCenterTechnology

#DigitalTransformation #CCaaS #BPO #BFSI #FutureOfWork #ContactCenterAI #AIForCX #CustomerServiceExcellence #SmartCallRouting