Know the Key differences between a AI Chatbot vs Intelligent Virtual Assistant

1. Language Understanding

2. Context Handling

3. Learning and Improvements

4. Perform Tasks

To Summarize – #Chatbots or #FAQ Chatbots are the simplest and most common type. They allow the users to ask questions and provide the scripted answers based on the simple keyword search and set of rules. They are prone to make mistakes when the user input is unexpected or deviates from the expected conversation path. #VirtualAssistants, aka Contextual assistants, are more intelligent and context-based. They can understand the user’s intent, emotion, and context and provide personalized and dynamic responses. They can handle unexpected user inputs and perform tasks. Virtual Assistants, when implemented successfully, enable businesses to offer great conversational experiences with customers, employees, and partners.

=> #ChatbotVsVirtualAssistant

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