Rachel M. Murray
LinkedIn, why must you make life so frustrating for your users?
You want me to manually reorder how I want my groups displayed - or use the 'up' button beside it to spend time reordering it? Really? How about just a 'sort by alphabetical' option? Or if the UI was a little more advanced, a 'sort by frequency/activity' option?
I have such a love/hate relationship with LinkedIn. On one hand, I use it every day, and there are a number of great features and content areas (like answers, groups, etc.) and I've considered paying for a subscription for a more advanced level of account use. On the other hand, their notorious lack of customer service is frustrating - and when you're toying with a paid subscription, that stays in your mind. And their inability to implement simple UI standards is bizarre - I'm not sure if it's a case of scalability or just plain lack of priority. Whatever it is, it always seems to take me extra steps to do simple activities on the site, and I wonder how much of a priority a good UI is to them. This is the danger when you're a market leader - the need to innovate and to prioritize the user experience of a site isn't always a priority. I'm not even asking for a full Web 2.0, AJAXified experience - just the basics for an intermediate user, which isn't asking much at all.
LinkedIn, why must you make life so frustrating for your users?
You want me to manually reorder how I want my groups displayed - or use the 'up' button beside it to spend time reordering it? Really? How about just a 'sort by alphabetical' option? Or if the UI was a little more advanced, a 'sort by frequency/activity' option?
I have such a love/hate relationship with LinkedIn. On one hand, I use it every day, and there are a number of great features and content areas (like answers, groups, etc.) and I've considered paying for a subscription for a more advanced level of account use. On the other hand, their notorious lack of customer service is frustrating - and when you're toying with a paid subscription, that stays in your mind. And their inability to implement simple UI standards is bizarre - I'm not sure if it's a case of scalability or just plain lack of priority. Whatever it is, it always seems to take me extra steps to do simple activities on the site, and I wonder how much of a priority a good UI is to them. This is the danger when you're a market leader - the need to innovate and to prioritize the user experience of a site isn't always a priority. I'm not even asking for a full Web 2.0, AJAXified experience - just the basics for an intermediate user, which isn't asking much at all.