Project 365 (29/07/2010) #208: Computer says no...
After a number of emails bounced back and forth between myself and Easyjet Customer Service, I have finally admitted defeat...
It seems that had we stayed out in Paris in April, they would have been obliged to refund our hotel and subsistance costs and loss of earnings for the duration of our extension. Unfortunately, at the time we didn't know this as we were unable to make contact with anyone in Customer Service. So we made alternative, rather expensive travel arrangements. As a result Easyjet only have to refund the cost of our cancelled flight and extra hotel stay, but not the cost of our rail tickets...
A bit harsh I feel, as we are claiming far less than we would have been able to had we remained in Paris until flights were resumed.
Project 365 (29/07/2010) #208: Computer says no...
After a number of emails bounced back and forth between myself and Easyjet Customer Service, I have finally admitted defeat...
It seems that had we stayed out in Paris in April, they would have been obliged to refund our hotel and subsistance costs and loss of earnings for the duration of our extension. Unfortunately, at the time we didn't know this as we were unable to make contact with anyone in Customer Service. So we made alternative, rather expensive travel arrangements. As a result Easyjet only have to refund the cost of our cancelled flight and extra hotel stay, but not the cost of our rail tickets...
A bit harsh I feel, as we are claiming far less than we would have been able to had we remained in Paris until flights were resumed.