Vicky! <3
Help!
I hope somebody can help me, cause I'm about to cry now :'(
It's about my tan OE lea and my tan benny that I ordered a while ago from lati. They are at customs for like 3 weeks now.
I got a letter for them asking about some documents and bills to prove how much there value is. I've send them an email last thursday with all the documents.
I didn't got an answer or update so I called an info number that was on the letter (there's also a number directly to customs on the letter but they're never picking up their phone). A friendly lady explained to me that they usually send the package a week after they receive your email, so that would be tomorrow.
But today, I got an email back from customs, they finally responded so I was happy. But then I opened the email and it says 'we are currently keeping your package cause we think it's fake'
What do I have to do? How can I proof it's not fake? Cause I know they destroy packages that contain fake items.
I really don't know what to do :'(
Help!
I hope somebody can help me, cause I'm about to cry now :'(
It's about my tan OE lea and my tan benny that I ordered a while ago from lati. They are at customs for like 3 weeks now.
I got a letter for them asking about some documents and bills to prove how much there value is. I've send them an email last thursday with all the documents.
I didn't got an answer or update so I called an info number that was on the letter (there's also a number directly to customs on the letter but they're never picking up their phone). A friendly lady explained to me that they usually send the package a week after they receive your email, so that would be tomorrow.
But today, I got an email back from customs, they finally responded so I was happy. But then I opened the email and it says 'we are currently keeping your package cause we think it's fake'
What do I have to do? How can I proof it's not fake? Cause I know they destroy packages that contain fake items.
I really don't know what to do :'(