Hello Norton

Had the opportunity to visit Norton Hospital this day.

 

Heart monitor malfunctioned continually. Alarm systems malfunctioned. There was a small fire in one of the labs in the back - employees attempted to conceal that from the Fire Department. The sheets and blankets are not changed prior to bringing in a new patient (note: this was not during a high-traffic time - this was 2016). There were needles and syringes on the floor. Blankets and sheets on cots and beds had fresh blood drops on them from the previous patients. Nothing was sanitized in this hospital room. None of the employees questioned knew what to do in the event of a fire emergency and that was evident when the alarms did sound. They had rent-a-guards doubling as medical personnel on the same shift, who'd spend most of the time texting on their phones. When one of the guards up front was asked about evacuating patients, his response was, "I don't care - do you?" This is a brief recap of just one visit.

 

Norton's administrative personnel were notified of the above multiple times and did not respond until two years later, and with only a generic "sorry" letter, while never acknowledging what occurred. When contacted by phone, Norton acknowledged they received my complaint yet would not and could not (supposedly) verify what the complaint was. DO NOT visit this hospital if you are concerned for your loved ones care. Fraudulent billing practices, Medicare Fraud. Falsifying/Altering Medical Records. Losing Patient's Property, untrained ER staff.

 

Efficiency - Zero

Safety - Zero

Trained Staff - Zero

Compassionate Care - Zero

Equipment Malfunctions - 100%

Cleanliness and Sanitation - Zero

Fire Safety Procedures Awareness - Zero

Responsiveness to Patient Complaints - Zero

OSHA Compliance - Zero

Disease Prevention - Zero

Familiarity with PTSD -Zero

 

Located in: Norton Brownsboro Hospital Comprehensive Stroke Center

Address: 4960 Norton Healthcare Blvd, Louisville, KY 40241

Phone: (502) 446-8125

 

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Norton Healthcare Foundation Board of Directors

(As of August 2017)

 

CHAIR

Lee K. Garlove

Attorney

Middleton Reutlinger

 

CHAIR ELECT

Jim Turner

Senior Vice President, Trust and Estate Planning

Hilliard Lyons Trust Co.

 

TREASURER

Mark Mosley

President

First Kentucky Trust

 

SECRETARY

Holly Schroering

Civic volunteer

 

MEMBERS

Tom Austin

Founder and CEO

Universal Linen Service

 

Matthew Ayers

Chief Administrative Officer

Norton Hospital

 

Justin Baker

Principal Broker and Partner

TRIO Commercial Property Group LLC

 

George Bell

President and CEO

Office Resources Inc.

 

Chris Bingaman

Founder and Principal

SyncCore

 

Judge Denise Clayton

Kentucky Court of Appeals

Jefferson City Judicial Center

 

Steven Conway

System Vice President

Cardiovascular and Pulmonary Services

Norton Healthcare

 

Jeffrey Cumberbatch

Applications Project Leader

UPS Airlines

 

David Dafoe

Founder

Flavorman

 

Karen Hale

Civic volunteer

 

Robert R. Iliff

General Manager

DSI Underground Systems Inc.

 

Patricia F. Kantlehner

Civic volunteer

 

Barbara Kramer

Civic volunteer

 

Charles Leanhart, CPA

Retired Director, Accounts Payable

Kindred Healthcare Inc.

 

Janet Lively, CPSM

Business Development

Harshaw Trane

 

Doug Madison

Vice President

Plumbers Supply Co.

 

Lisa McClure

Senior Vice President, Business Development

Trilogy Health Services LLC

 

Whit Stodghill

Manager, Clinical Pastoral Education

Norton Healthcare

 

Jane Riehl

Civic volunteer

 

Curtis L. Royce

Agent

Nelson Insurance Group

 

Connie Simmons

Civic volunteer

 

Gary L. Stewart

Retired executive

Crowe Horwath LLP

 

Louis R. Straub II

Louisville Market President

Independence Bank

 

Angela Tafel

Healthcare Consultant

A.H. Tafel LLC

 

Krista Ward

(Past Chair)

Director, Financial Systems Development

Kindred Healthcare Inc.

 

Bruce White

Vice President, Investments

The Corbin Financial Group of Raymond James

 

Lynnie Meyer, Ed.D., R.N., CFRE

Senior Vice President, Women’s and Children’s Community Partnerships

Chief Development Officer

Norton Healthcare

 

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*** Update**** The care has gotten somewhat better here as of March 2019.

 

***Update*** The care here now is very good as of April 2021.

Done