HKMA2014 quality award

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《2014年度HKMA優質管理獎:智‧勝關鍵》-掌握7大管理元素

 

兩間業務相同的店舖,分別開設在街頭巷尾,為何生意額會差天共地?位置、人流、貨品質素及類別,以至店內裝潢統統都可以有關係,但最關鍵因素卻是「管理」二字,由此影響了員工和服務的水平。無論是打工仔抑或老闆,想「省靚招牌」?不妨一看 now 香港台的節目《2014 年度 HKMA 優質管理獎:智.勝關鍵》。

Ch100 now Hong Kong 香港台

17 Aug5:30 PM

19 Aug10:30 AM

21 Aug1:00 PM

 

Results of the annual HKMA Quality Award, one of the most prestigious business awards in Hong Kong, were proudly announced by Mr James Thompson GBS, Chairman of 2014 HKMA Quality Award Organizing Committee; and Deputy Chairman of The Hong Kong Management Association, during the press conference of the Award held today (Friday, 25 July 2014) at the JW Marriott Hotel Hong Kong.

 

The search for QUALITY has become the single most important force leading to organizational success and growth in both national and international markets in the new millennium. The organizations which will succeed are those that can maintain a dedication to Quality in each and every organizational function.

 

The Quality Award was first launched in 1991 by The Hong Kong Management Association. With this annual Award, the Association seeks not just to reward, but also bring public recognition to those organizations that have achieved outstanding standards of quality and made a lasting commitment to the process of quality management.

 

MALCOLM BALDRIGE NATIONAL QUALITY AWARD

The Malcolm Baldrige National Quality Award, named after the late Secretary of Commerce of the United States, was created by the US Congress in 1987. It is the highest level of national recognition for quality performance and practices that a US organization can receive.

It is intended to spark interest and involvement in quality programmes, drive American products and services to higher levels of quality, and better equip organizations to meet the challenges of global competition.

 

DEMING PRIZE

The Deming Prize was instituted in Japan in 1951 by a formal resolution of the JUSE (Union of Japanese Scientists and Engineers) Board of Directors in grateful recognition of Dr W Edward Deming's friendship and his achievements in promoting industrial quality control.

It has become customary in Japan for corporations intending to improve their performance in products or services to vie for the Deming Prize, not only for the prestige that goes with this honour but also to benefit from internal improvements that result from the implementation of total or company-wide quality control (TQC or CWQC) that is needed in order to qualify for the award.

 

EUROPEAN QUALITY AWARD

The European Quality Award was first presented in Europe in 1992 to honour the most successful exponent of Total Quality Management (TQM). To receive the Award, an applicant must demonstrate that its approach to TQM has contributed significantly over the past few years to satisfying the expectations of customers, employees and others with an interest in the company.

 

2014 HKMA Quality Award-SPECIAL AWARD FOR SMES

The Association introduced the annual Quality Award in 1991 to give recognition to those companies in Hong Kong which have made a lasting commitment to quality and also to provide an opportunity for companies to share with one another their experience in Total Quality Management.

 

Tung Fat Ho Building Material Limited (TFH) is one of the leading local ironmongery suppliers in Hong Kong founded in 1950. Top management excels at anticipating future needs and formulates key success strategies to enhance company`s branding. On customer focus side, the company values after-sales services and sets up an engineering team to deliver at least one-year warranty instead of the industry`s three-month warranty norm. As part of the strategy to transform the company to a professional service provider, the company has earmarked 2.5-3% of payroll for staff to attain professional qualifications and skills enhancement. It is also the first in the industry to deploy ERP system and ISO accreditations. TFH has transformed from an initial retail timber business into a current total solution service business.

 

Panel of Judges:

Dr Dennis T L Sun BBS JP, Chairman, Fuji Photo Products Co Ltd (Chairman);

Mr Alfred W K Chan BBS, Managing Director, The Hong Kong and China Gas Co Ltd;

Mr Herbert Hui, Managing Director, Fuji Xerox (Hong Kong) Ltd;

Mr John Slosar, Chairman, Swire Pacific Limited;

Mr James E Thompson GBS, Chairman, Crown Worldwide Group; and

Dr Kelvin T Y Wong, Executive Director & Deputy Managing Director, COSCO Pacific Ltd.

2014 Award Organizing Committee:

Mr James Thompson GBS , Chairman, Crown Worldwide Holdings Ltd (Chairman);

Dr Michael Chan, Chairman, Cafe de Coral Holdings Ltd;

Dr Fan Cheuk Hung, Managing Director, Synergis Holdings Ltd;

Mr Edmond Ho, Managing Director, The Kowloon Motor Bus Co (1933) Ltd;

Ms Alice Ip, Executive Director, Sino Land Co Ltd;

Ms Randy Lai, Managing Director (Hong Kong) & Regional Manager (Taiwan), McDonald`s Restaurants (HK) Ltd;

Ms Bianca Ma, Managing Director, Metro Broadcast Corporation Ltd;

Mr Perry Mak, Managing Director & Executive Director, Publisher, Hong Kong Economic Times;

Mr Peter Yeung, Vice President - Operations, Harrow International Management Services.

Board of Examiners:

Professor Matthew Yuen, Head and Professor, Department of Mechanical Engineering, The Hong Kong University of Science and Technology (Chairman);

Mr Frankie Cheng, Manager - Quality Assurance, Synergis Management Services Ltd;

Mr Eric Chow, Head of Corporate Treasury & Financing, The Hong Kong and China Gas Co Ltd;

Ms Katherine Lau, General Manager, Corporate Quality & Sustainability, Fuji Xerox (Hong Kong) Ltd;

Mr Jonathan Lui, Deputy Director, Research and Development Department, Glorious Sun Enterprises Ltd;

Ms Ivy Leung, General Manager, Human Resources & Administration Department, OCTOPUS Holdings Ltd;

Mr Chester Tang, Principal - Academy of Excellent Service, MTR Corporation Ltd;

Ms Louisa Tam, Director of Business Operations, Pfizer Corporation Hong Kong Ltd;

Mr VY Ek-chin, Chief Engineer / Business Development, Electrical & Mechanical Services Department, Government of the Hong Kong Special Administrative Region.

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Uploaded on August 22, 2014
Taken on August 21, 2014