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We removed priority settings. We have been using SimpleTicket internally for six months and less than 1% of users actually set the priority. We still have priority for internal use - i.e. by the engineers, but that is really for their uses.

 

This page is the default view for most users after they login for the first time.

Not necessarily a useful illustration of my design, but damn cool looking as art.

Okay I can't come up with a cool tagline so come up with whatever you want.

used a little gimp action, layer masks and such

Playing with concepts an interaction. Here testing a social recommendation filter.

In our new closed ticket view, works just like open ticket view, but the users can reopen tickets if they wish. We have lots of users not happy that their ticket was closed - this gives them an easy way of re-opening it.

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