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The game is on free play. When you reach a certain score, would you rather have a free game or an extra ball? At my house, you get an extra ball.
In this step WFMwizard plans and defines the shifts structure by automatically adjusting the number of agents in each shift in the current shift structure.
From WFMwizard Workforce Management Software
A nice price optimization on a campaign. There were some market changes but it was mainly a bidding strategy. Engagement metrics (traffic quality) has not declined.