Fortune and ServiceNow COO dinner at Gramercy Tavern in NYC, March 19, 2026. Photograph by Rebecca Greenfield for Fortune.

Fortune and ServiceNow COO dinner at Gramercy Tavern in NYC, March 19, 2026. Photograph by Rebecca Greenfield for Fortune.

FORTUNE BRAINSTORM AI 2024

Tuesday, December 10th, 2024

San Francisco, CA, USA

12:00 – 1:15 PM

LUNCH STRATEGY SESSIONS

TRUST AND THE COST OF HESITATION

Hosted by Accenture

Generative AI is creating confusion and distrust in digital spaces, making it hard for consumers to separate fact from fiction. This shift leads to hesitation, resulting in delays for consumers and decreased engagement for businesses, risking higher competitiveness and a rise in market costs. In this discussion, we’ll hear from senior leaders on the importance of authenticity when scaling AI. They will explore how customer relationships can help raise awareness of AI’s risks and

opportunities to ensure that trust remains essential to the future of digital interactions.

Discussion Leaders:

Mohamed Abdelsadek, Executive Vice President, Business and Market Insights, Mastercard

Jack Azagury, Group Chief Executive, Consulting, Accenture

Chris Bedi, Chief Customer Officer, ServiceNow

Suresh Venkatarayalu, Senior Vice President, Chief Technology Officer and President, Honeywell Connected Enterprise

Moderator: Kristin Stoller, Fortune

Location: Conservatory

Photograph by Stuart Isett/Fortune

Fortune AIQ Summit

Hosted by Presenting Partner ServiceNow

Thursday, October 1, 2026

NYSE, New York, New York

6:30 – 9:00PM VIP Private Dinner

Manhatta

ServiceNow Host: Paul Fipps, President, Global Customer Operations, ServiceNow

Fortune Host: Andrew Nusca, Editorial Director, Brainstorm Fortune

Photography by Rebecca Greenfield/Fortune

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FORTUNE BRAINSTORM AI London

April 16th, 2024

London, UK

9.03-9.25

CUTTING EDGE OF TRUST: BOOSTING CONFIDENCE IN AI WITH EMPLOYEES AND CONSUMERS

In many business use cases, AI systems must be transparent, interpretable, and aligned with human intentions in order to be trusted. Building trust starts with being upfront about how AI is being used. But it extends to the data AI systems are being fed, how AI is trained, and the capabilities of the AI models themselves. We dig into the range of measures companies can take—including better data curation, keeping humans in the loop, and even new kinds of AI algorithms and training methods—to close the trust gap.

Jeremy Barnes, Vice President, Product, Platform AI, ServiceNow

Rebecca Gorman, Co-founder and CEO, Aligned AI

Raza Habib, Co-founder and CEO, Humanloop

Moderator: Jeremy Kahn, FORTUNE

Photography by Joe Maher/Fortune Brainstorm AI

Fortune and ServiceNow COO dinner at Gramercy Tavern in NYC, March 19, 2026. Photograph by Rebecca Greenfield for Fortune.

3-19-2019 Photo by Kelly Johnson, ITS

Fortune and ServiceNow COO dinner at Gramercy Tavern in NYC, March 19, 2026. Photograph by Rebecca Greenfield for Fortune.

Service Portal module from ServiceNow provides the tools required to configure, customize and create an online web interface for the users. One can create their own Service Portal in a sand box, an instance created on the cloud. Service Portal can be used as an alternative to the standard platform interface.

020

FORTUNE BRAINSTORM AI London

April 16th, 2024

London, UK

9.03-9.25

CUTTING EDGE OF TRUST: BOOSTING CONFIDENCE IN AI WITH EMPLOYEES AND CONSUMERS

In many business use cases, AI systems must be transparent, interpretable, and aligned with human intentions in order to be trusted. Building trust starts with being upfront about how AI is being used. But it extends to the data AI systems are being fed, how AI is trained, and the capabilities of the AI models themselves. We dig into the range of measures companies can take—including better data curation, keeping humans in the loop, and even new kinds of AI algorithms and training methods—to close the trust gap.

Jeremy Barnes, Vice President, Product, Platform AI, ServiceNow

Rebecca Gorman, Co-founder and CEO, Aligned AI

Raza Habib, Co-founder and CEO, Humanloop

Moderator: Jeremy Kahn, FORTUNE

Photography by Joe Maher/Fortune Brainstorm AI

Fortune and ServiceNow COO dinner at Gramercy Tavern in NYC, March 19, 2026. Photograph by Rebecca Greenfield for Fortune.

Fortune and ServiceNow COO dinner at Gramercy Tavern in NYC, March 19, 2026. Photograph by Rebecca Greenfield for Fortune.

Fortune and ServiceNow CIO Dinner October 1, 2024 San Francisco

How To Be A Pragmatic Pacesetter For GenAI

ServiceNow Knowledge25 Afterparty at the Sphere in Las Vegas with Leon Bridges and Gwen Stefani, May 8th 2025

ServiceNow CIO dinner at Fasano in NYC. June 17, 2025. Photograph by Rebecca Greenfield for Fortune.

ServiceNow Knowledge25 Afterparty at the Sphere in Las Vegas with Leon Bridges and Gwen Stefani, May 8th 2025

Fortune and ServiceNow COO dinner at Gramercy Tavern in NYC, March 19, 2026. Photograph by Rebecca Greenfield for Fortune.