Fortune and ServiceNow COO dinner at Gramercy Tavern in NYC, March 19, 2026. Photograph by Rebecca Greenfield for Fortune.

ServiceNow CIO dinner at Fasano in NYC. June 17, 2025. Photograph by Rebecca Greenfield for Fortune.

ServiceNow CIO dinner at Fasano in NYC. June 17, 2025. Photograph by Rebecca Greenfield for Fortune.

ServiceNow CIO dinner at Fasano in NYC. June 17, 2025. Photograph by Rebecca Greenfield for Fortune.

ServiceNow CIO dinner at Fasano in NYC. June 17, 2025. Photograph by Rebecca Greenfield for Fortune.

ServiceNow CIO dinner at Fasano in NYC. June 17, 2025. Photograph by Rebecca Greenfield for Fortune.

ServiceNow CIO dinner at Fasano in NYC. June 17, 2025. Photograph by Rebecca Greenfield for Fortune.

ServiceNow CIO dinner at Fasano in NYC. June 17, 2025. Photograph by Rebecca Greenfield for Fortune.

ServiceNow CIO dinner at Fasano in NYC. June 17, 2025. Photograph by Rebecca Greenfield for Fortune.

ServiceNow CIO dinner at Fasano in NYC. June 17, 2025. Photograph by Rebecca Greenfield for Fortune.

020

FORTUNE BRAINSTORM AI London

April 16th, 2024

London, UK

9.03-9.25

CUTTING EDGE OF TRUST: BOOSTING CONFIDENCE IN AI WITH EMPLOYEES AND CONSUMERS

In many business use cases, AI systems must be transparent, interpretable, and aligned with human intentions in order to be trusted. Building trust starts with being upfront about how AI is being used. But it extends to the data AI systems are being fed, how AI is trained, and the capabilities of the AI models themselves. We dig into the range of measures companies can take—including better data curation, keeping humans in the loop, and even new kinds of AI algorithms and training methods—to close the trust gap.

Jeremy Barnes, Vice President, Product, Platform AI, ServiceNow

Rebecca Gorman, Co-founder and CEO, Aligned AI

Raza Habib, Co-founder and CEO, Humanloop

Moderator: Jeremy Kahn, FORTUNE

Photography by Joe Maher/Fortune Brainstorm AI

Fortune and ServiceNow CIO Dinner October 1, 2024 San Francisco

How To Be A Pragmatic Pacesetter For GenAI

Fortune and ServiceNow COO dinner at Gramercy Tavern in NYC, March 19, 2026. Photograph by Rebecca Greenfield for Fortune.

Fortune and ServiceNow COO dinner at Gramercy Tavern in NYC, March 19, 2026. Photograph by Rebecca Greenfield for Fortune.

Fortune and ServiceNow CIO Dinner October 1, 2024 San Francisco

How To Be A Pragmatic Pacesetter For GenAI

Fortune and ServiceNow CIO Dinner October 1, 2024 San Francisco

How To Be A Pragmatic Pacesetter For GenAI

Fortune and ServiceNow CIO Dinner October 1, 2024 San Francisco

How To Be A Pragmatic Pacesetter For GenAI

Fortune and ServiceNow CIO Dinner October 1, 2024 San Francisco

How To Be A Pragmatic Pacesetter For GenAI

Fortune and ServiceNow CIO Dinner October 1, 2024 San Francisco

How To Be A Pragmatic Pacesetter For GenAI

Fortune and ServiceNow CIO Dinner October 1, 2024 San Francisco

How To Be A Pragmatic Pacesetter For GenAI

Fortune and ServiceNow CIO Dinner October 1, 2024 San Francisco

How To Be A Pragmatic Pacesetter For GenAI

Fortune and ServiceNow CIO Dinner October 1, 2024 San Francisco

How To Be A Pragmatic Pacesetter For GenAI

Fortune and ServiceNow CIO Dinner October 1, 2024 San Francisco

How To Be A Pragmatic Pacesetter For GenAI