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With eCourier, based in London, you do (at 10-second intervals). This is a
nifty start-up that uses IT to the max to automate what should be
automated...and then spends the surplus hiring nicer, more-educated
couriers who please the customers. "At the end of the day, it is a person
delivering a package and therefore we invest the savings made possible by
our IT achievements into our team," says the company.